Set Up Cisco Webex Teams Calling Behavior
You can control which calling application is used and how calls are routed when people dial PSTN numbers or extensions from Cisco Webex Teams. You configure this setting at the organization level, and you can also override your organization's default setting for specific users with different calling needs.
Before you begin
Your organization must have the correct subscriptions for the calling behavior you choose.
If you choose Cisco Jabber, make sure it's registered with the
ciscotel protocol handler.
Users must have valid phone numbers. If the numbers are invalid, Webex Teams still sends the number to the calling app that you select, but the call fails.
From the customer view in https://admin.webex.com/, go to Settings, and scroll to Calling Behavior.
Choose the app you want to use as your organization-level setting for calling within Webex Teams and then click Save:
Calling in Webex Teams
—Select this option if you want users to make calls directly in Webex Teams using one of these call services: Webex Calling, Webex Calling (formerly Spark Call), or Hybrid Calling.
Calling in Webex Teams (Unified CM)—Select this option if you want users to make calls directly in Webex Teams registered to Unified CM as a softphone for calling features, such as Hold and Resume. For more information, see Deployment Guide for Calling in Webex Teams (Unified CM).
Choose which domain gets applied to users in Webex Teams:
Use my organization's domain—By default, your organization's domain is applied to all users in Webex Teams.
Use a UC Manager Profile for Calling—If you've created a UC Manager profile, you can select it from here so that it gets applied to all users in Webex Teams.
Webex Calling app—Select this option if your organization has a subscription to Cisco Webex Calling and you want to allow users to make PSTN calls using the Webex Calling app. When users make PSTN calls in Webex Teams, the Webex Calling app is used to make the call.
Cisco Jabber app—Select this option if your organization has Cisco Unified Communications Manager deployed and you want to allow users to make PSTN calls in Cisco Jabber. When users make PSTN calls in Webex Teams, the Cisco Jabber app is used to make the call.
Third-Party app—Select this option if your organization has a subscription to a third-party calling app and you want to allow users to make PSTN calls using that app. When users make PSTN calls in Webex Teams, the third-party app is used to make the call.
Users must have the corresponding application installed to make PSTN and extension calls from Webex Teams. Make sure you let people know what choice you make and if another app is used to make calls.
After you set your organization-wide default for calling, you can assign different calling services to individual users in your organization. Go to Users and under Settings, select Calling Behavior. You can make your choice and then click Save.