Before You Delete Your Organization


Partners can’t delete organizations for their customers. Only customer administrators can delete their own organizations.

As a full administrator, if you've signed up for a Cisco Webex services trial from http://www.webex.com, or if a partner created a trial for you, then you can delete your organization from the Cisco identity service. After you decide that you want to delete your account, you must then decide what to do with your users. If your organization has more than one user, you can either delete those users or move them to their own individual accounts, where they each have access to a free Cisco Webex Teams license.


Deleting your organization will result in data loss and is irreversible.

Deleting your organization permanently deletes all of the information associated with your organization. You'll lose data like Webex Teams messages and files, and all Cisco Webex Meetings data including Webex Meetings URLs and meeting recordings. Even if you move your users over to a free license, their data associated with Webex Teams or Webex Meetings is purged. For a free license, only content in spaces between two people is retained.

Your organization must meet one of the following criteria in order to be deleted:

  • It only has expired partner-led trials, and no other types of subscriptions.

  • It only has active or expired online trials, and no other types of subscriptions.

  • It only has free subscriptions, and no other types of subscriptions.

  • It has no subscriptions at all, whether they're active or suspended.


You will not be able to delete your organization if you have completed the site linking process.

Delete Your Organization


If you're a full administrator of an organization with only free subscriptions, you'll get a pop-up when you sign in that gives you a choice to either Delete Organization or Remind Me Later.


You'll get an error if you're trying to add users who used their e-mail address to create a trial account. The users have to delete their organization first before you're able to add them to your organization.

1

From the customer view in https://admin.webex.com, select My Company and go to the Info tab.

2

In the Delete Organization from Cisco's identity system section, click Delete Organization.

3

In the Delete Organization window, choosing one of the following to manage your users:

  • Convert to individual user accounts with free Webex Teams licenses.
  • Delete users.

4

Click Next.

5

Depending on your choice to transfer or delete your users, acknowledge that you're aware that your users will be transferred or deleted, and that this choice is irreversible. Then, click Delete Organization.