Reports for Your Cloud Collaboration Portfolio

The Calling Engagement, Calling Quality, and Messaging App Version reports will be retired on April 28, 2026.You can use the Calling Media Quality and Webex App Version reports to access similar data. Any scheduled jobs associated with the retiring reports will be automatically removed from Control Hub on April 28, 2026.

Using reports, you can see details for each meeting, how often users are messaging each other, details for Webex Calling calls and call queues, how often Cisco devices are used, onboarding information, and more.

Reports is a part of the Monitoring section available in Control Hub that you can use to help track usage or solve issues with Webex services in your organization.

You can generate a ZIP or CSV-formatted report immediately or schedule reports to run automatically in a daily, weekly, or monthly format. When you download a report, the report uses the following naming format for the file:

CSV—[report_name]_[start_date_YYYY-MM-DD]_[end_date_YYYY-MM-DD].zip
ZIP—[report_name]_[site or org_name]_[start_date_YYYY-MM-DD]_[end_date_YYYY-MM-DD]_[timezone_offset]_[tracking_id].csv

If timezone isn't applicable for the ZIP file, then [timezone_offset] is omitted from the naming format. Timezone selection is available only for supported report templates. Unsupported reports continue to use UTC.

To generate these reports with an API, see the Reports API or Report Templates API developer page. You must have Pro Pack in order to generate reports with an API. UI tooltips are shown for features that are only available with Pro Pack.

The following table shows types of reports available for Control Hub, the earliest date range that you can view the data for each report, and the maximum date range that you can select for each report that you run.

Report	Standard License	Pro Pack License	Latest Data Available to Generate on Current Date	Available Data Date Range	Standard—Date Range Limit Per Download	Pro Pack—Date Range Limit Per Download
Onboarding User Activation and License Details Report	✔	✔	Yesterday	13 months from current date	31 days	92 days
Meetings Embedded Apps Report	✔	✔	Yesterday	13 months from current date	31 days	31 days
Meetings In-Meeting Feature Usage Report		✔	Yesterday	13 months from current date	31 days	31 days
Meetings Usage Summary Report	✔	✔	Yesterday	13 months from current date	31 days	92 days
Meetings High CPU Report	✔	✔	Yesterday	13 months from current date	31 days	92 days
Meetings Active Hosts Report	✔	✔	Yesterday	13 months from current date	31 days	92 days
Meetings Inactive Users Report	✔	✔	Yesterday	13 months from current date	31 days	92 days
Meetings Active User Rolling Average Report**	✔	✔	Yesterday	13 months from current date	31 days	92 days
Enterprise Agreement Report**	✔	✔	Yesterday	13 months from current date	31 days	92 days
Meetings Details Report		✔	Yesterday	13 months from current date	31 days	92 days
Meetings Attendees Report		✔	Yesterday	13 months from current date	31 days	31 days
Meetings Audio Usage Report		✔	Yesterday	13 months from current date	31 days	92 days
Meetings Telephony Report		✔	Yesterday	13 months from current date	31 days	92 days
Meetings License Consumption Report**		✔	Yesterday	NA	31 days	92 days
Webinar Report*	✔	✔	Yesterday	13 months from current date	31 days	92 days
Messaging External Domain Report		✔	Yesterday	13 months from current date	31 days	92 days
Messaging Bots Activity Report		✔	Yesterday	13 months from current date	31 days	92 days
Messaging User Activity Report		✔	Yesterday	13 months from current date	31 days	92 days
Messaging Bots Activity Summary Report		✔	Yesterday	13 months from current date	31 days	92 days
Messaging User Activity Summary Report		✔	Yesterday	13 months from current date	31 days	92 days
Webex App Version Report		✔	Yesterday	13 months from current date	31 days	92 days
Meetings Future Schedules Report		✔	NA (future 90 days)	NA	Date range is fixed	Date range is fixed
Calling Media Quality Report	✔	✔	Yesterday	13 months from current date	31 days	92 days
Calling Engagement Report	✔	✔	Yesterday	13 months from current date	31 days	92 days
Calling Quality Report	✔	✔	Yesterday	13 months from current date	31 days	92 days
Calling Detailed Call History Report	✔	✔	Yesterday	13 months from current date	31 days	31 days
Call Queue Stats Report	✔	✔	Today	13 months from current date	31 days	92 days
Call Queue Agent Stats Report	✔	✔	Today	13 months from current date	31 days	92 days
Auto Attendant Reports - Stats Summary, Business Hours Key Details, After-Hours Key Details	✔	✔	Today	13 months from current date	31 days	92 days
Rooms and Desks Detail Report*	✔	✔	Yesterday	13 months from current date	31 days	92 days
VIMT License Report*	✔	✔	Yesterday	13 months from current date	31 days	92 days
VIMT Usage Report*	✔	✔	Yesterday	13 months from current date	31 days	92 days
Devices Power Consumption Report*	✔	✔	Yesterday	13 months from current date	31 days	92 days

* These reports aren't available in Webex for Government organizations.

** These reports are only available for subscriptions that bill based on the number of license usage.

Report list

This tab shows a list of reports that are ready for you to download. You can subscribe to a report when scheduling one, you get an email notification when the report is ready to download.

Only the administrator or the user authorized to generate the reports in the Control Hub can view them in the Report List page.

When the report is generating, the status column changes to “In Progress”. When the report is ready to download, the status column changes to “Complete”. Your report may take up to 24 hours to generate, depending on the size of the report and how many reports are queued. Generated reports are available in the Report list tab.

Scheduled reports

This tab shows a list of reports that are set to run recurringly. You can view the details of each report, such as report name, organization name, frequency of generating the report, day on which the report generates, last generated time, status of schedule, and notification subscription.

This tab shows a list of fixed templates that you can use to schedule reports, along with a brief description for each report.

These reports are for your general use and shouldn't be used for billing purposes.

To view more information about these reports, you can expand the following sections:

Webex Meetings reports

Data availability

Data capture is based on the UTC time zone. It takes approximately eight hours for the last-day data to show up for the following day, which is around 8:00 UTC. Different time zones may affect the updates of certain reports with new data.

For example, if you generate a report for the same day, the report may only include partial data. If you include the previous day and the same day in the time range, the report may include partial data, depending on your time zone.

We recommend that you generate same-day reports in the afternoon of your time zone. You can include the previous day data along with the same day data in your reports.

Meetings Embedded Apps

This report provides detail about the different types of Webex embedded apps that a participant uses in a meeting.

Column name	Description
Conference_ID	Unique ID of the meeting.
Meeting_Name	Subject of the meeting.
Meeting_Type	Type of meeting that took place. The possible values are: MC—Webex Meetings EC—Webex Events (classic) TC—Webex Training SC—Webex Support Webinar—Webex Webinars Webcast—Webex Webinars in webcast view
Email	Email address of the participant who attended the meeting.
User_Name	Name of the participant who attended the meeting.
App_Name	Name of the embedded app used by the participant in the meeting.
Date	A date on which the embedded app is used by a participant in the meeting.

Meetings In-Meeting Feature Usage

This report provides detail about which collaboration features are used by a user during meetings in your organization.

We recommend that you use latest Webex Meetings client (WBS 42.7 or above), or at least the latest lockdown version (WBS 42.6), to accurately capture data for this report. If you're using an older client version, some data may not get captured in the report.

Known limitations

Data isn't captured for a user if:

The user joined with a device that doesn't support in-meeting features.
The user didn't leave the meeting normally, such as dropping out of the meeting due to a lost network connection or their app crashed.

Column name	Description
MEETING_NUMBER	The 9-digit meeting access code used to join the meeting.
MEETING_NAME	The subject of the meeting.
CONFID	The unique ID of the meeting.
USER_NAME	The name of the user who attended the meeting.
EMAIL	The email address of the user who attended the meeting.
JOIN_DATE	The date of the meeting (GMT).
START_TIME	When the meeting started (GMT).
END_TIME	When the meeting ended (GMT).
NETWORK_BASED_RECORDING	The user recorded the meeting in the cloud.
APPLICATION_SHARING	The user shared an application while sharing their screen.
DOCUMENT_SHARING	The user shared a document while sharing their screen.
CHAT	The user opened the chat panel and sent a message.
QUESTION_ANSWER	The user accessed or utilized a question and answer session.
CLOSED_CAPTION	The user turned on automated closed captions.
WHITEBOARD	The user shared a whiteboard.
DESKTOP_SHARING	The user shared their desktop.
WEB_BROWSING_SHARING	The user shared their screen when they joined the meeting through a browser.
VIDEO_SETTINGS	The user turned on their video.
APPLICATION_REMOTE_CONTROL	The user remotely controlled another participant's shared application during the meeting.
WEB_BROWSER_SHARING_REMOTE_CONTROL	The user remotely controlled another participant's shared web browser during the meeting.
ANNOTATION	The user accessed annotation features during the meeting.
FILE_TRANSFER	The user transferred a file during the meeting.
DESKTOP_REMOTE_CONTROL	The user remotely controlled another participant's shared desktop during the meeting.
APPLICATION_REMOTE_CONTROL	The user remotely controlled another participant's shared desktop during the meeting.
WEB_BROWSER_SHARING_REMOTE_CONTROL	The user remotely controlled another participant's shared web browser during the meeting.
BREAKOUT_SESSION	The user started or joined a breakout session. This field only applies to users who join meetings on the Webex Suite meeting platform. The value for users who aren't on this platform show as `N` even if they joined a breakout session.
SIMULTANEOUS_TRANSLATIONS	The user enabled the simultaneous translation feature.
REACTIONS	The user selected a reaction during the meeting.
RAISED_HAND	The user selected the raise hand feature during the meeting.
MOVE_MEETING_TO_MOBILE	The user moved their meeting to a mobile device during the meeting.
VIRTUAL_BACKGROUND	The user enabled a virtual background during the meeting.
REAL_TIME_TRANSLATION	The user enabled the real time translation feature during the meeting.
WEBEX_ASSISTANT	The user enabled Webex Assistant during the meeting.

Meetings Details

This report provides detail about meetings that are started within the selected date range. You can see host of the meeting, start and end time of the meeting, number of attendees, if the meeting is recorded, and more.

Column name	Description
MEETING_NUMBER	The 9-digit meeting access code used to join the meeting.
MEETING_NAME	The subject of the meeting.
CONFERENCE_ID	The unique ID of the meeting.
MEETING_TYPE	The type of meeting that took place. The possible values are: MC—Webex Meetings EC—Webex Events (classic) TC—Webex Training SC—Webex Support Webinar—Webex Webinars Webcast—Webex Webinars in webcast view
HOST_NAME	The name of the user who created or scheduled the meeting.
HOST_USERID	The unique ID of the host.
HOSTEMAIL	The email address of the host.
START_TIME	When the meeting started (GMT).
END_TIME	When the meeting ended (GMT).
DURATION	The length of the meeting in minutes.
TOTAL_ATTENDEE	The number of participants in the meeting.
PEOPLE_MINS	The total number in minutes that all participants have been in the meeting. For example, if a meeting had 3 participants and they each joined for 10 minutes, then the total equals to 3 participants x 10 minutes each = 30 minutes.
IS_VOIP	At least one participant called into the meeting using audio connection through a computer.
IS_SHARING	At least one participant shared their screen in the meeting.
IS_RECORD	If the meeting is recorded or not.
VIDEO_USERS	The number of participants who joined with a Webex Meetings client and turned on their video during the meeting.
VIDEO_MINS	The total number in minutes that participants are sending video.
AUDIO_ONLY (PCN)	A meeting where all participants called in using PSTN.
TRACKING_CODE_1-10	The tracking code associated with a user. The report only shows the default tracking code names.
INTEGRATION_USED	This field shows if a meeting is scheduled through the Microsoft Teams, Microsoft Outlook, Slack, or Google Calendar integration with the Cisco Webex Meetings app.
WEBEX_ASSISTANT	This field shows if the Webex Assistant for Meetings is used in the meeting. The possible values are: Y—Webex Assistant is used during the session. N—Webex Assistant isn't used at all.
BREAKOUT_USED	This field shows if a breakout session is started during the meeting. The possible values are: Y—A breakout session is created. N—No breakout sessions are used.
IS_E2EE	This field shows if the meeting is scheduled using end-to-end encryption (E2EE). The possible values are: Y—The meeting is end-to-end encrypted. N—The meeting isn't end-to-end encrypted.
SI_USED	This field shows if a meeting had simultaneous interpretation enabled by the host. The possible values are: Y—The host enabled simultaneous interpretation for the meeting. N—The host didn't enable simultaneous interpretation for the meeting.
Local toll call-in (mins)	Total duration of domestic toll call-in from telephony attendees.
Local toll-free call-in (mins)	Total duration of domestic toll free from telephony attendees.
Local callout (mins)	Total duration of domestic callback from telephony attendees.
International toll call-in (mins)	Total duration of international toll call-in minutes from telephony attendees.
International toll-free call-in (mins)	Total duration of international toll free from telephony attendees.
International callout (mins)	Total international callback minutes from telephony attendees.
Internal callout (mins)	The total duration of internal callback from telephony attendees.
Integrated VOIP (mins)	Total duration of VoIP minutes from all data attendees.
Personal room	This field shows if the meeting was hosted in a personal room. Y—The meeting was hosted in a personal room. N—The meeting wasn't hosted in a personal room.

Meetings Attendees

This report provides detail about every participant who attended a meeting within the selected date range. You can find out about a participant’s media quality data during the meeting and information about how they joined the meeting.

Media quality data and hardware information of participants are only available if the meeting's duration is more than two minutes.

Column name	Description
MEETING_NUMBER	The 9-digit meeting access code used to join the meeting.
MEETING_NAME	The subject of the meeting.
CONFERENCE_ID	The unique ID of the meeting.
USER_NAME	The names of the participants who attended the meeting.
EMAIL	The email addresses of the participants who attended the meeting.
LOCATION (DEPRECATED)	This field has been deprecated. For similar information, use the COUNTRY, STATE, and CITY fields.
JOIN_DATE	The date of the meeting (GMT).
START_TIME	The times that the participants joined the meeting (GMT).
END_TIME	The times that the participants left the meeting (GMT).
DURATION	The number of minutes the participants remained connected in a meeting.
OS	The operating systems of the devices the participants used to join the meeting.
BROWSER	The web browsers that participants used for the Webex Meetings for Web to join the meeting.
LOCAL_IP	The IP addresses of the clients used to join the meeting. These IP addresses may not be externally routable addresses if they're behind a firewall.
PUBLIC_IP	The IP addresses of the client that's externally routable. This can be the same as `LOCAL_IP` if the client is connected directly to the internet without using a VPN.
VOIP_RECEIVING_AVERAGE_PACKET_LOSS	The average audio packet loss during the meeting from the Webex cloud to the client direction, in percentage. The receiving packet loss is calculated after Webex's packet loss recovery.
VOIP_AVERAGE_LATENCY	The average audio latency during the meeting, in milliseconds.
JOIN_MEETING_TIME	JMT = (the time from clicking the meeting link to loading the preview window) + (the time from clicking the Join button in the preview window to connecting into the meeting). JMT doesn’t count the time the user spends browsing menus, making selections in the preview window, or waiting in the lobby.
TCP_PERCENTAGE	The percentage of the duration participants used TCP connection for a VoIP call.
UDP_PERCENTAGE	The percentage of the duration participants used UDP connection for a VoIP call.
IS_CMR	If the attendee joined the meeting using a Webex Room or Desk Device,
IS_SHARING	Whether or not the participant shared their screen during the meeting.
IS_RECORD	Whether or not the participant clicked the Record button.
VIDEO_MINUTES	The total number of minutes that video is enabled by the participant in the meeting.
CLIENT	The type of soft client used to join the meeting.
CLIENT_VERSION	The version of the soft client used to join the meeting.
MEDIA_NODE	The data center or region of the media node that the client is connected to. For cloud-based media nodes, this field shows a general region name such as "San Jose, USA". For video mesh-based media nodes, this field have more specific name that matches the video mesh cluster name that is provisioned by the customer.
CONNECTION	The type of network connection that the client used to exchange media. Possible values could be "wifi", "ethernet", "cellular", or "unknown". This isn't tracked per media type. It's possible (and relatively common) that this changes over the course of a meeting. Only the initial connection is recorded here.
HARDWARE	The hardware make and model of the device used to join a meeting. For computers this might be "Lenovo Thinkpad p60". For phones this might be "Samsung Galaxy S7". For room devices this might be "Cisco Webex Room Kit".
CAMERA	The brand name and model information for the camera that is used during the meeting. This can change over the course of a meeting, however, only the initial camera used is reported.
MICROPHONE	The brand name and model information for the microphone that is used during the meeting. This can change over the course of a meeting, however, only the initial microphone used is reported.
SPEAKER	The brand name and model information for the speaker that is used during the meeting. This can change over the course of a meeting, however, only the initial speaker used is reported.
AUDIO_AVERAGE_LATENCY	The average audio latency during the meeting, in milliseconds.
AUDIO_MAX_LATENCY	The highest value of audio latency during the meeting, in milliseconds.
AUDIO_RECEIVING_AVERAGE_PACKET_LOSS	The average end-to-end audio packet loss during the meeting, in percentage.
AUDIO_RECEIVING_MAX_PACKET_LOSS	The highest value of end-to-end audio packet loss during the meeting, in percentage.
AUDIO_SENDING_AVERAGE_PACKET_LOSS	The average audio packet loss during the meeting, in percentage.
AUDIO_SENDING_MAX_PACKET_LOSS	The highest value of audio packet loss during the meeting, in percentage.
AUDIO_RECEIVING_AVERAGE_JITTER	The average audio jitter during the meeting, in milliseconds.
AUDIO_RECEIVING_MAX_JITTER	The highest value of audio jitter during the meeting, in milliseconds.
AUDIO_SENDING_AVERAGE_JITTER	The average audio jitter during the meeting, in milliseconds.
AUDIO_SENDING_MAX_JITTER	The highest value of audio jitter during the meeting, in milliseconds.
VIDEO_AVERAGE_LATENCY	The average video latency during the meeting, in milliseconds.
VIDEO_MAX_LATENCY	The highest value of video latency during the meeting, in milliseconds.
VIDEO_RECEIVING_AVERAGE_PACKET_LOSS	The average video packet loss during the meeting, in percentage.
VIDEO_RECEIVING_MAX_PACKET_LOSS	The highest value of video packet loss during the meeting, in percentage.
VIDEO_SENDING_AVERAGE_PACKET_LOSS	The average video packet loss during the meeting, in percentage.
VIDEO_SENDING_MAX_PACKET_LOSS	The highest value of video packet loss during the meeting, in percentage.
VIDEO_RECEIVING_AVERAGE_JITTER	The average video jitter during the meeting, in milliseconds.
VIDEO_RECEIVING_MAX_JITTER	The highest value of video jitter during the meeting, in milliseconds.
VIDEO_SENDING_AVERAGE_JITTER	The average video jitter during the call, in milliseconds.
VIDEO_SENDING_MAX_JITTER	The highest value of video jitter during the meeting, in milliseconds.
CPU_APPLICATION_AVERAGE	The average CPU usage for the Webex app during the meeting, in percentage.
CPU_APPLICATION_MAX	The highest CPU usage value for the Webex app during the meeting, in percentage.
CPU_SYSTEM_AVERAGE	The average system CPU usage during the meeting, in percentage.
CPU_SYSTEM_MAX	The highest system CPU usage value during the meeting, in percentage.
VIRTUAL_BACKGROUND_USED	This field shows if participants enabled a virtual background during the meeting. The possible values are: Y—A virtual background is enabled once during the meeting. N—A virtual background isn't used.
HOST_INDICATOR	This field shows if the participant is a host or attendee. The possible values are: TRUE—The participant is a host. FALSE—The participant is an attendee.
IS_COHOST	This field shows if the participant is a cohost for the meeting. The possible values are: Y—The participant is a cohost. N—The participant is not a cohost.
Client_Type	Client that the participant used to join the meeting.
Sub_Client_Type	Method that the participant used to join the meeting.
Client_Browser_Details	App or browser that the participant used to join the meeting.
VIDEO_QUALITY	This field shows the video quality of the participant during the meeting. Video quality is calculated as the participant's average value of video packet loss and latency from their total video minutes per meeting. Possible values are: Good—If the average video packet loss is less than or equal to 5% and the average video latency is less than or equal to 400ms, then video quality is counted as good. Bad—If the average video packet loss is more than 5% and the average video latency is more than 400ms, then video quality is counted as bad. Unknown—If video or audio data isn't available for at least a minute, then video quality is counted as unknown.
VOIP_QUALITY	This field shows the participant's VoIP quality during the meeting. VoIP quality is calculated as the participant's average value of audio packet loss and latency from their total audio minutes per meeting. Possible values are: Good—If the average audio packet loss is less than or equal to 5% and the average audio latency is less than or equal to 400ms, then VoIP quality is counted as good. Bad—If the average audio packet loss is more than 5% and the average audio latency is more than 400ms, then VoIP quality is counted as bad. Unknown—If video or audio data isn't available for at least a minute, then VoIP quality is counted as unknown.
COUNTRY	The country of where the participants joined the meeting from.
STATE	The state of where the participants joined the meeting from.
CITY	The city of where the participants joined the meeting from.

Meetings Usage Summary

This report provides detail about the total number of meetings hosted within the selected date range.

Column name	Description
Number Of Meetings	The total number of meetings hosted over the selected time period.
Total Meeting Minutes	The total number of minutes for all meetings over the selected time period. For example, if three meetings lasted 30 minutes each, then the count is 90 meeting minutes.
Number Of Participants	The total number of participants or devices join from all Webex meetings over the selected time period. For example, if a participant or device disconnected from a meeting and then rejoined, then the count is 2.
Total Participant Minutes	The total number of minutes that all participants are in a meeting. For example, if a meeting has three participants and lasts for 10 minutes, then the count is 30 participant minutes (3 x 10 minutes).
Participant Sending Video Minutes	The total number of minutes that participants enabled video for. For example, in a meeting that lasts 30 minutes with five participants, but only two participants enabled video for the entire meeting, the count is 60 video minutes.
Participant VOIP Minutes	Total number of minutes for participants who joined meetings using VoIP.
Participant Audio Minutes	Total number of minutes for participants who called in to meetings using PSTN.

Meetings Active Hosts

This report provides detail about how many meetings a host scheduled and started within the selected date range.

Column name	Description
UserID	The host's email address.
Count of meetings hosted	The number of meetings scheduled and hosted by this user within the reported time period.
Host	The name of the user who hosted the meeting, or the name of the device if the meeting is hosted on a device.

Meetings Inactive Users

This report provides detail about users who haven’t hosted or attended meetings within the selected date range.

Column name	Description
FIRST_NAME	The first name of the user.
LAST_NAME	The last name of the user.
USERNAME	The email address of the user.
USER_ID	The unique ID of the user.
EMAIL	The email address of the user.
IS_HOST	Whether or not the user has a Webex Meetings host license.
IS_SITEADMIN	Whether or not the user has an administrator role for the Webex site.
DAYS_SINCE_LAST_ACTIVE	The number of days since the user last hosted or attended a meeting through the Webex App app or Webex Meetings.
LAST_ACTIVE_DATE	The date of when the user last hosted or attended a meeting through the Webex App app or Webex Meetings. PSTN call-in users don’t count as active.

Meetings Audio Usage

This report provides detail about the different types of audio that participants used during a meeting.

Column name	Description
CONF ID	The unique ID of the meeting.
MEETING NUMBER	The 9-digit meeting access code used to join the meeting.
AUDIO TYPE	The audio type that participants used to join a meeting. The audio types are: CCA In—Participants who dialed in to join a meeting through Cloud Connected Audio. CCA Out—Participants who used callback to join a meeting through Cloud Connected Audio. PSTN In—Participants who dialed in to join a meeting through PSTN. PSTN Out—Participants who used callback to join a meeting through PSTN. VoIP—Participants who joined a meeting using internet for audio. Edge Audio—Participants who dialed in or used callback to join a meeting through Edge Audio. Fallback—If a call fails when participants are trying to join a meeting through Edge Audio, then Webex retries the call through PSTN.
USER NAME	The names of the participants who attended the meeting.
EMAIL	The email addresses of the participants who attended the meeting.
PHONE NUMBER	The phone number for participants who joined a meeting through CCA, PSTN, VoIP, Edge Audio, or Fallback. Phone numbers for participants who join a meeting through VoIP show up as NA.
MEETING ENDDATE	The date of when the meeting ended.
START TIME	When the meeting started (GMT).
END TIME	When the meeting ended (GMT).
AUDIO MINUTES	The total number of audio minutes used by each participant.
MEETING NAME	The subject of the meeting.

Meetings Telephony Report

This report provides detail about the different types of audio that participants used during a meeting. You can use this chart to get a sense of which calling services that participants prefer to connect to for meetings and calls.

Column name	Description
MEETING_NUMBER	9- or 10-digit meeting access code used to join the meeting.
CONFERENCE_ID	Unique ID of the meeting.
SESSION_TYPE	Audio type (in numerical value) that participants used to join a meeting. Possible audio types are: PSTN (5-9999)—Participants who joined a meeting through PSTN. CCA (10000 to 20000)—Participants who joined a meeting through Cloud Connected Audio. Edge Audio (over 20000)—Participants who joined a meeting through Edge Audio.
COUNTRY_CODE	Alphabetic or numeric geographical code that the participants used to dial in to the meeting.
MEETING_NAME	Subject of the meeting.
MEETING_START_DATE_TIME	Date and time (in GMT) of when the meeting started.
MEETING_END_DATE_TIME	Date and time (in GMT) of when the meeting ended.
MEETING_DURATION	Duration (in GMT) of how long the meeting lasted.
USER_NAME	Display names of the participants who attended the meeting.
EMAIL	Email addresses of the participants who attended the meeting.
CALL_SERVICE_TYPE	Call service type that participants used to join a meeting. Possible call service types are: Callback Domestic Callback International Call in Toll Call in Toll-free International Call in Toll International Call in Toll-free VoIP Premium Toll
DIALED_IN_PHONE_NUMBER	Phone number that participants used to dial in to the meeting.
CALLBACK_PHONE_NUMBER	Phone number that participants requested to join a meeting through callback.
ANI	Automatic number identification of the phone number that the participant used to call in to the meeting.
PARTICIPANT_START_DATE_TIME	Date and time (in GMT) of when the participant connected their audio in the meeting.
PARTICIPANTS_DURATION	Duration (in GMT) of how long the participant's audio is connected for in the meeting.
TRACKING_CODE_1-10	The tracking code associated with a user. The report only shows the default tracking code names.

Meetings Future Schedules

This report doesn't have a date range selection. You can see the meetings that are coming up for a Webex site within the next 90 days from the date that you run the report. You can also see meetings that are scheduled within the previous 30 days.

This report shows you the upcoming meetings for the selected Webex site. Use this report to gain insights into how many users are scheduling meetings in a Webex site and understand the volume and timing of upcoming meetings. These details can help you manage the timing of a site migration or a site upgrade that might impact users. You can also identify critical meetings or events to help plan support accordingly.

Meetings scheduled from Webex are included in this report. If hosts are scheduling meetings with a Personal Room invitation URL, then those meetings won’t be included in the report.

Column name	Description
MeetingNumber	The 9-digit meeting access code used to join the meeting.
ServiceType	If the meeting is scheduled as a Webex Meeting, Webex Event, Webex Training session, or Webex Webinar (WB).
HostName	The name of the user who scheduled the meeting.
Email	The email address of the user who scheduled the meeting.
MeetingName	The subject of the meeting.
StartTime	The date and time of when the meeting will start (GMT).
EndTime	The date and time of when the meeting will end (GMT).
CreatedOn	The date and time of when the meeting is scheduled (GMT).
InviteeCount	The number of users invited to the meeting.
PasswordSet	If the meeting requires a password to join.
SeriesType	If the meeting is a one-time meeting or a recurring series.
ExpirationDate	The date and time of when the meeting series will end (GMT).
LastModifiedDate	The date and time of when the meeting invitation is last updated (GMT).
ExceptionMeeting	If one of the meetings in a series is rescheduled for a different time.

Meetings High CPU

This report shows you which users had an average system CPU usage of 90% or higher for at least 25% of their video minutes during meetings. To optimize resources, Webex downgrades the bit rate and resolution of all videos when the user reaches an average system CPU usage of 95% for five consecutive seconds.

You can use this report to help users on how they can reduce their system CPU usage to have a better meeting experience.

Column name	Description
User Email	The email address of the user who had high system CPU usage.
Total Video Minutes	The number of recorded video minutes for each user’s email address during the selected date range.
Video Minutes with High CPU Utilization	The number of recorded video minutes where the average system CPU usage is at 90% or higher.
% Video Minutes with High CPU	The percentage of video minutes where the average system CPU usage is at 90% or higher.

Meetings Active User Rolling Average

This report provides detail about how many licenses are being used in a subscription, and how many users have hosted at least one Webex meeting within the reported date. This report is only available if your organization has an active true forward eligible subscription.

Column name	Description
Date	The calendar date within the period. A period is defined as a 30-day cycle that starts on the day your subscription is activated, and corresponds with your billing cycle. For example, if your subscription started on July 5, 2020, then the next period would start 30 days later, on August 4, 2020.
Subscription ID	The unique ID of the subscription.
Product	The name of the product for the reported licenses.
Provisioned License Quantity	The total number of licenses provisioned for the subscription and product.
Allocated License Quantity	The number of licenses allocated to users at the reported date.
Unique Active Hosts Per Day	The count of unique active hosts on the calendar date. Unique active hosts are hosts who started at least one Webex meeting on the reported date.
Unique Active Meeting Hosts for Past 30 days	The cumulative number of unique active hosts for the last 30 days, including the current day. Unique active hosts are hosts who started at least one Webex meeting on the reported date.
90 Day Rolling Average Unique Active Meetings Hosts	The average number of unique active hosts for the preceding 90 days of the reported date, rounded to the nearest whole number. If you have less than 90 days in your subscription, then the average is based on the number of days the subscription has been active for.
Consumption Quantity	This number reflects the aligned value used to identity a True Forward. IT admins can track this value throughout the contract term, well before the period in which the subscription is due for a potential change. This number matches the same number as the 90 Day Rolling Average Unique Active Meetings Hosts.

Meetings License Consumption

This report provides detail about how many licenses are being used in a subscription. This report is only available if your organization has an active utility-based billing subscription.

Column name	Description
Date	The period that the subscription is in. A period is defined as a 30-day cycle that starts on the day your subscription is activated, and corresponds with your billing cycle. For example, if your subscription started on July 5, 2020, then the next period would start 30 days later, on August 4, 2020.
Subscription ID	The unique ID of the subscription.
Product	The name of the product for the reported licenses.
Provisioned License Quantity	The total number of licenses provisioned for the subscription and product.
Allocated License Quantity	The number of licenses allocated to users at the reported date.

Simultaneous Guest-to-Guest Meetings

This report provides information about the number of simultaneous meetings hosted by Guest-to-Guest service app.

Column name	Description
Site	Name of the Webex site.
Host email	Email address of the host.
Date	Calendar date for the recorded data.
Daily peak of simultaneous meetings	Highest number of simultaneous meetings on the date.
Daily peak hour	Hour of the day with the highest number of simultaneous meetings.

Real Time Translation Active Host

This report provides information about how many meetings a host scheduled and started within the selected date range that used Real Time Translation (RTT).

Column name	Description
User ID	Unique identification of the user.
Count of meetings hosted	Number of meetings that the user hosted.
Host	Name of the host.

Real Time Translation Active Host Rolling Average

This report provides information about how many licenses are being used in a subscription and how many users have hosted at least one Webex meeting that used Real Time Translation (RTT) within the reported date.

This report is only available if your organization has an active true forward eligible subscription.

Column name	Description
Date	Calendar date for the recorded data.
Subscription ID	The unique ID of the subscription.
Product	The name of the product for the reported licenses.
Provisioned license quantity	Total number of licenses provisioned for the subscription and product.
Allocated license quantity	Number of licenses allocated to users at the reported date. nique active hosts are hosts who started at least one Webex meeting on the reported date.
Unique active hosts per day	Count of unique active hosts on the calendar date. Unique active hosts are hosts who started at least one Webex meeting on the reported date.
Unique active meeting hosts for past 30 days (including current day)	Cumulative number of unique active hosts for the last 30 days, including the current day. Unique active hosts are hosts who started at least one Webex meeting on the reported date.
90 day rolling average unique active meeting hosts	Average number of unique active hosts for the preceding 90 days of the reported date, rounded to the nearest whole number. If you have less than 90 days in your subscription, then the average is based on the number of days the subscription has been active for.

Webex Webinar reports

Webinar Report

This report provides information about Webex webinars that are hosted within the selected date range. You can use this report to view details such as who is the host of webinar, type of webinar, and number of attendees.

Column Name	Description
Meeting ID	The unique ID of the webinar.
Host ID	The unique ID of the host.
Webinar Topic	The subject of the webinar.
Webinar Type	If it is scheduled as a Webinar or Webcast.
Host Email	The email address of the host.
Host First Name	The first name of the host.
Host Last Name	The last name of the host.
Event Date	The date of when the webinar started.
Start Time	The time of when the webinar started (GMT).
End Time	The time of when the webinar ended (GMT).
Duration	The number of minutes that the webinar lasted for.
Total Registrants	The total number of users that registered for the webinar before it started.
Total Attendees	The total number of users that joined the webinar.

Webex App reports

Webex App version

This report shows data on all platforms and versions that a user signed in to the Webex App on over the last 90 days. For example, if a user signs in to Webex App on both the Windows and Mac client, the report will display two separate entries for that user.

For tips on how to best use this report, you can take a look at the best practices for using the Webex App report article.

Column Name	Description
Email	Email address of the user that signed in to the Webex App client.
App Type	Type of Webex App client installed on the user's operating system.
Platform	Details about the machine and its operating system. Apple machines may show as a different model because those machines are reported using Apple's own internal device code convention.
Version	Latest detected version of the Webex App client.
Last Known Date	Date of when the app version was last validated, when the user last signed in, or when the Webex App version was last updated.
InstallationId	Unique identifier for the Webex App client installation event.

Webex Messaging reports

Messaging External Domain

This report provides information about external domains and external users collaborating in your organization. You can also see how users from your organization are collaborating with external domains in external spaces.

Column Name	Description
External Domain	Name of the external domain.
Number of External Users	Number of users from the external domain in your organization spaces.
Numbers of Spaces with External Users	Number of spaces in your organization that has at least one user from the external domain. For example, if Bob@external.com is in three different spaces in your organization, then this column shows 3 as the value.
Most Recent Read Message Date	Last known date of when a user from the external domain read a message in a space in your organization.
Most Recent Sent Message Date	Last known date of when a user from the external domain sent a message in a space in your organization.
Most Recent Shared File Date	Last known date of when a user from the external domain shared a file in a space in your organization.
Most Recent Joined Space Date	Last known date of when a user from the external domain joined a space in your organization.
Number of Users from Your Organization in External Spaces	Total number of users from your organization that are part of external spaces.
Number of External Spaces with Users from Your Organization	Total number of external spaces that includes users from your organization. For example, if Alice@example.com is in three different external spaces of the external domain, then this column shows 3 as the value.

Messaging Bots Activity

This report shows data for every activity of each bot per day during the date range that you select. Each date that you select has their own set of data. For example, you have run messaging bots activity report for June 1, 2020 to June 5, 2020. The report displays every activity of the bot within the selected date range.

If a bot hasn't had any activity during a certain date, then those dates don't show up in the report.

Data for this report is only for bots from your organization. If your organization uses external bots, then data doesn't show for those bots.

Column Name	Description
Bot Name	The name of the bot.
Bot ID	The unique ID of the bot.
Date	The date for the activity of the bot.
Active Spaces Count	The number of spaces that the bot has sent a message or shared a file in.
Messages Count	The number of messages sent by the bot.
Files Shared	The number of files shared by the bot.
New Spaces Joined	The number of spaces the bot joined.
Spaces Exited	The number of spaces the bot left.
Bot User Count	The number of unique users that mentioned the bot.
Bot Mentions Count	The number of times a user mentions about the bot.

Messaging User Activity

This report shows data for every activity of each user per day during the date range that you select. Each date that you select has their own set of data. For example, you have run messaging user activity report for June 1, 2020 to June 5, 2020. The report shows you every activity of the user within selected date range.

If a user hasn't had any activity during a certain date, then those dates don't show up in the report.

Column Name	Description
User ID	The unique ID of the user.
Name	The first and last name of the user.
Email	The email address of the user.
Date	The date for the activity of the user.
Messages Sent	The number of messages sent by the user.
Calls	The number of calls made and meetings joined from the Webex App client by a user.
Files Shared	The number of files shared in all spaces by the user.
Spaces Count	The number of spaces that the user has sent a message, called, or shared a file in.
New Spaces Created	The number of spaces the user created.
New Spaces Joined	The number of spaces the user joined.
Space Exited	The number of spaces the user left.

Messaging Bots Activity Summary

This report shows aggregated data for each activity of each bot during the date range that you select.

Data for this report is only for bots from your organization. If your organization uses bots that aren't part of your organization, then data isn’t shown for those bots.

Column Name	Description
Bot Name	The name of the bot.
Bot ID	The unique ID of the bot.
Bot Owner	The name of the user who created the bot.
Bot Owner Email	The email address of the user who created the bot.
Start Date	The first date selected for the report date range.
End Date	The last date selected for the report date range.
Average Active Spaces Count	The average number of spaces that the bot has sent a message or shared a file in.
Messages Count	The number of messages sent by the bot.
Files Shared	The number of files shared by the bot.
Spaces Joined	The number of spaces the bot joined.
Spaces Exited	The number of spaces the bot left.
Average Bot User Count	The average number of unique users that mentioned the bot.
Bot Mentions Count	The number of times a user mentions about the bot.

Messaging User Activity Summary

This report shows aggregated data for each activity of each user during the date range that you select.

Column Name	Description
User ID	The unique ID of the user.
Name	The first and last name of the user.
Email	The email address of the user.
Start Date	The first date selected for the report date range.
End Date	The last date selected for the report date range.
Messages Sent	The number of messages sent by the user.
Calls	The number of calls made and meetings joined from the Webex App client by a user.
Files Shared	The number of files shared in all spaces by the user.
New Spaces Created	The number of spaces the user created.
Spaces Joined	The number of spaces the user joined.
Space Exited	The number of spaces the user left.

Webex Calling reports

Calling Media Quality report

This report shows details about each call leg that had an established media session using Call on Webex or Webex Calling.

A call leg must establish a media connection for at least 10 seconds to appear in this report.

Webex Calling captures and processes media quality metrics sent by the following supported third-party devices:

Polycom
Yealink
AudioCodes

The received metrics appear in the Media Quality dashboard within the Troubleshooting page in Control Hub.

Limitations

Media quality metrics aren’t available for the following devices:

Analog phones
IPv6 endpoints

Column name	Description
User Name	The first and last name of the user.
Email	Email address of the user.
Start Time	Call start time (GMT).
Endpoint	Application used for making or receiving calls.
Device Used	Physical device used for making or receiving calls. For example, a Cisco IP Phone 8865.
Call Quality	Media quality of the call. Call legs are categorized as good if both video and audio stream had jitter below 150ms, latency below 400ms, and packet loss below 5%.
Duration (s)	The duration of call lasted in seconds.
Max Audio Jitter (ms)	The maximum value of audio jitter during the call, in milliseconds.
Average Audio Jitter (ms)	The average value of audio jitter during the call, in milliseconds.
Audio Packet Loss (%)	The maximum value of audio packet loss during the call, in percentage.
Audio Latency (ms)	The maximum value of audio latency during the call, in milliseconds.
Audio Only	This field shows if the call leg only used audio.
Max Video Jitter	The maximum value of video jitter during the call, in milliseconds.
Average Video Jitter	The average value of the video jitter during the call, in milliseconds.
Video Packet Loss (%)	The maximum value of video packet loss during the call, in percentage.
Video Latency (ms)	The maximum value of video latency during the call, in milliseconds.
Call ID	Unique ID of the call.
Local Session ID	Unique local ID of the call.
Remote Session ID	Unique remote ID of the call.
Location	The location of the user is defined in the Control Hub.
Country	The country of the user is defined in the Control Hub.
Connection Used	Type of connection used to connect to the call.
Local IP Address	Local IP address of the user. IP addresses are partially masked to show 3 octets instead of 4 to preserve the personal identity of users.
Audio Codec	Audio media encoding and decoding format used during the call.
Video Codec	Video media encoding and decoding format used during the call.
Path Optimization	Path optimization is used during the call. The available path optimization types are: Interactive Connectivity Establishment (ICE)—Used to enable devices to send media directly to one another, which reduces latency and bandwidth usage. Private Network Connect (PNC)—Used to enable Webex Calling customers to extend their private network to the cloud over a dedicated VPN. No Optimization—When none of the ICE or PNC path optimization is used.
Call Type	The type of call that the user called with. Possible values are Webex Calling or Call on Webex.
Video Duration	The amount of time in seconds that the user turned on their video.
Caller	This field shows if the user is the one who initiated the call. The possible values are: Y—The user initiated the call. N—The user didn't initiate the call. NA—Data isn't available. You can get NA value for calls made from and to Cisco devices.
UA Version	The Webex Calling or Webex App desktop version of the user.

Calling Engagement report

This report shows data for the call legs that users made or received with the Webex App using Call on Webex and the Webex Calling app.

Column name	Description
Name	The first and last name of the user.
Email	The email address of the user.
Start Time	The time (GMT) of when the call is made.
Duration	The amount of time in seconds that the call lasted.
Video Duration	The amount of time in seconds that the user turned on their video.
Endpoint	The device or app that the user made or received the call with.
Call ID	The unique ID of the call.
Caller	This field shows if the user is the one who initiated the call. The possible values are: Y—The user initiated the call. N—The user didn't initiate the call. NA—Data isn't available. You can get NA value for calls made from and to Webex devices.

Calling Quality report

This report shows data for the quality of calls made or received by users with the Webex Calling and Webex desktop apps.

The quality of calls made or received from the Webex App and cloud-registered devices aren't captured in this report.

Column name	Description
Name	The first and last name of the user.
Email	The email address of the user.
Start Time	The time (GMT) of when the call is made.
Duration	The amount of time in minutes that the call lasted.
Endpoint	The device or app that the user made or received the call with.
Audio Packet Loss	The average receiving audio packet loss in percentage.
Audio Latency	The average audio round-trip delay in milliseconds.
Audio Jitter	The average jitter in milliseconds.
Video Packet Loss	The average receiving video packet loss in percentage.
Video Latency	The average video round-trip delay in milliseconds.
UA Version	The Webex Calling or Webex desktop app version of the user.
Call ID	The unique ID of the call.

Call Queue Stats report

This report shows details of call queues that have been set up in your organization. You can use this report to see the number of incoming calls to call queues and the status of those calls.

Column name	Description
Call Queue	Name of the call queue.
Location	Location assigned to the call queue.
Phone No.	A phone number assigned to the call queue.
Extension	Extension number assigned to the call queue.
Total Hold Time	Total time that calls are place on hold by agents.
Avg Hold Time	Average time that calls were placed on hold by agents.
Total Talk Time	Total time that agents were actively talking on calls.
Avg Talk Time	Average time that agents were actively talking on calls.
Total Handle Time	Total time an agent spends on a call from a queue, including ring time. This is recorded when the agent ends or transfers the call.
Avg Handle Time	Average time that agents spent handling calls.
Total Wait Time	Total time that callers spent waiting for the next available agent to answer the call.
Avg Wait Time	Average time that callers spent waiting for the next available agent to answer the call.
Calls Answered	Number of calls answered by agents.
% Answered Calls	Percentage of calls answered by agents.
Calls Abandoned	The number of calls where the caller hung up or left a message before an agent became available.
% Abandoned Calls	Percentage of calls where the caller hung up or left a message before an agent became available.
Avg Abandoned Time	The average time where callers hung up or left a message before an agent became available.
Abandoned Time	Amount of time where callers hung up or left a message before an agent became available.
Total Calls	Total number of incoming calls.
Calls Overflowed	Number of calls that overflowed because the queue limit is met. This is the same data as `Overflow - Busy`.
Calls Timed Out	The number of calls that overflowed because the wait time exceeded the maximum limit. This is the same data as `Overflow - Timed out`.
Calls Transferred	Number of calls that were transferred out of the queue.
Avg No. of Agents Assigned	Average number of agents assigned to call queues.
Avg No. of Agents Handling Calls	Average number of agents that actively handled calls.

Call Queue agent stats report

This report shows details of all the agents who are assigned to call queues in your organization. You can use this report to see which agent gets the most calls and information about their Calling stats.

Column name	Description
Agent/Workspace Name/Virtual Line	Name of the agent, workspace, or virtual line.
Call Queue	Name of the call queue.
Location	Location assigned to the call queue.
Total Answered Calls	Number of calls that were presented to the agent and answered by them.
Bounced Calls	A number of calls that were presented to the agent but went unanswered.
Total Presented Calls	The number of inbound calls to the agent that were distributed by the call queue.
Total Talk Time	Total time that the agent spent actively talking on calls.
Avg Talk Time	Average time that the agent spent actively talking on calls.
Total Hold Time	Total time that the agent put calls on hold.
Avg Hold Time	Average time that the agent put calls on hold.
Total Handle Time	Total time an agent spends on a call from a queue, including ring time. This is recorded when the agent ends or transfers the call.
Avg Handle Time	Average time that agents spent handling calls.

Auto-attendant stats summary

Provides details about calls routed to auto-attendants in your organization.

Column name	Description
Auto-attendant	Name of the auto-attendant, as provisioned.
Ph. No. / Extn.	Extension assigned to the auto-attendant.
Location	Location of the auto-attendant, as provisioned.
Total calls	Total number of incoming calls routed to the auto-attendant. This includes all calls that successfully reach the auto-attendant and forced forward calls.
Answered	Number of calls answered by agents, users through call forwarding, or voicemails. Calls transferred to call services are counted as answered calls.
Unanswered	A number of calls that were routed to agents or users through call forwarding but weren’t answered.
Busy	A number of calls where callers reached a busy tone.
Others	The number of calls that had a status other than answered, unanswered, or busy. For example: The caller didn't make a key selection and abandoned the call before it gets redirected. The caller didn't make a key selection and the call disconnected or timed out (without getting redirected to another user or service). The caller pressed an exit key.
% answered	Percentage of calls answered by agents.
Total duration	Total time that callers were on the line with the auto-attendant when first answered until the call is routed or terminated.

Auto-attendant business hours key details

Provides details about calls routed to auto-attendants during your business regular hours.

Column name	Description
Auto-attendant	Name of the auto-attendant, as provisioned.
Key pressed	The key option pressed by callers on the keypad
Ph. No. / Extn.	Extension assigned to the auto-attendant.
Location	Location of the auto-attendant, as provisioned.
Total calls	Total number of incoming calls routed to the auto-attendant. This includes all calls that successfully reach the auto-attendant and forced forward calls.
Answered	Number of calls answered by agents, users through call forwarding, or voicemails. Calls transferred to call services are counted as answered calls.
Unanswered	A number of calls that were routed to agents or users through call forwarding but weren’t answered.
Busy	A number of calls where callers reached a busy tone.
Others	The number of calls that had a status other than answered, unanswered, or busy. For example: The caller didn't make a key selection and abandoned the call before it gets redirected. The caller didn't make a key selection and the call disconnected or timed out (without getting redirected to another user or service). The caller pressed an exit key.
% answered	Percentage of calls answered by agents.
Duration	Length of time that callers were on the line with the auto-attendant.
Destination	The phone number of the terminating call detail record.
Key menu	The key menu option assigned to the key pressed on the keypad.
Key description	The description for the key option pressed by callers on the keypad.

Auto-attendant after hours key details

Provides details about calls routed to auto-attendants after your business regular hours.

Column Name	Description
Auto-attendant	Name of the auto-attendant, as provisioned.
Key pressed	The key option pressed by callers on the keypad
Ph. No. / Extn.	Extension assigned to the auto-attendant.
Location	Location of the auto-attendant, as provisioned.
Total calls	Total number of incoming calls routed to the auto-attendant. This includes all calls that successfully reach the auto-attendant and forced forward calls.
Answered	Number of calls answered by agents, users through call forwarding, or voicemails. Calls transferred to call services are counted as answered calls.
Unanswered	A number of calls that were routed to agents or users through call forwarding but weren’t answered.
Busy	A number of calls where callers reached a busy tone.
Others	The number of calls that had a status other than answered, unanswered, or busy. For example: The caller didn't make a key selection and abandoned the call before it gets redirected. The caller didn't make a key selection and the call disconnected or timed out (without getting redirected to another user or service). The caller pressed an exit key.
% answered	Percentage of calls answered by agents.
Duration	Length of time that callers were on the line with the auto-attendant.
Destination	The phone number of the terminating call detail record.
Key menu	The key menu option is assigned to the key pressed on the keypad.
Key description	The description for the key option pressed by callers on the keypad.

Hunt Group Stats

Provides details about call activities for a hunt group.

Column name	Description
Hunt Group	Name of the hunt group.
Location	Location assigned to the hunt group.
Phone No	Phone number assigned to the hunt group.
Extension	Extension number assigned to the hunt group.
Total Talk Mins	Total number of minutes that hunt group members were actively talking on calls.
Avg Talk Mins	Average number of minutes that hunt group members were actively talking on calls.
Total Handle Mins	Total number of minutes that hunt group members spent handling calls. Handle minutes are calculated as Total Talk Mins + Total Hold Mins = Total Handle Mins.
Avg Handle Mins	Average number of minutes that hunt group members spent handling calls.
Total Wait Mins	Total number of minutes that callers spent waiting for the next available hunt group member to answer the call.
Avg Wait Mins	Average number of minutes that callers spent waiting for the next available hunt group member to answer the call.
Total Abandoned Mins	Number of calls answered by agents.
Avg Abandoned Mins	The total number of minutes where callers hung up or left a message before a hunt group member became available.
Calls Answered	The average number of minutes where callers hung up or left a message before a hunt group member became available.
% Calls Answered	Percentage of calls answered by hunt group members.
Calls Abandoned	The number of calls where the caller hung up or left a message before a hunt group member became available.
% Calls Abandoned	Percentage of calls where the caller hung up or left a message before an agent became available.
Avg No. of Agents Handling Calls	Average number of agents that actively handled calls.

Hunt Group Agent Stats

Provides details of all the agents who are assigned to hunt groups in your organization. You can use this report to see which agents get the most calls and information about their Calling stats.

Column name	Description
Agent/Workspace/Virtual Line Name	Name of the agent, workspace, or virtual line.
Hunt Group	Name of the hunt group.
Location	Location assigned to the hunt group.
Total Answered Calls	Total number of calls that were presented to hunt group members and answered by them.
Total Presented Calls	Total number of calls that were presented to hunt group members.
Total Talk Mins	Total number of minutes that hunt group members spent actively talking on calls.
Avg Talk Mins	Average number of minutes that hunt group members spent actively talking on calls.
Total Handle Mins	Total number of minutes that hunt group members spent handling calls. Handle minutes are calculated as Total Talk Mins + Total Hold Mins = Total Handle Mins.
Avg Handle Mins	Average number of minutes that hunt group members spent handling calls.

Calling Connectivity report

The Webex Calling Connectivity Report allows the administrators to determine the Calling connectivity status of users and endpoints within their organization. Webex Calling Connectivity can be understood as the ability of make or receive calls for a Webex Calling user across the various Webex managed endpoints.

This report shows the Webex Calling connectivity status for the users in their organizations across various endpoints, such as Webex App, Desk Phones, RoomOS across Primary/shared lines and hot-desking.

The organization administrators can verify the report to understand how many users are connected to Webex Calling using SIP and Push Notification registration events over a period of time. This helps to track and measure the adoption and success of new deployments, especially for soft-client-only locations without needing to contact Cisco Technical Assistance Center (TAC).

Column name	Description
Account name	Display the name of the user or account.
Account type	The type of the account, such as user, workspace, or virtual.
Email	Email address of the user or account.
Account ID	The Account ID comprises a Universally Unique Identifier (UUID) for each user participating in a call.
Location	Webex Calling location of the user or account provisioned in Control Hub.
Country	Country where the user's location is provisioned.
Connected endpoint	Endpoint through which the account is connected to Webex Calling.
Last calling registration	Date and time of the last calling connectivity.
Device ID	Indicates the MAC address of the hard device, such as desk phones and RoomOS devices.
Event type	Type of the event, such as SIP registration or push notification registration events.
Primary connectivity	This indicates if the Calling connectivity was through a primary line on an endpoint.
Shared connectivity	This indicates if the Calling connectivity was through a shared line on an endpoint.
Hot desking connectivity	This indicates if the calling connectivity was through a Hot-desking device.

This report isn’t for real-time data and the report reflects data with a delay of up to 24 hours.
If a user has multiple endpoints, each one is listed as a separate entry.
Only the most recent connectivity update per device is stored.
- For Webex Apps on mobile or tablet (android/iOS), connectivity is determined using either the push notification status events or SIP registration status events. Frequency of push notification registration status events may vary from once a day to a few days or more based on multiple factors including the notification configuration of the mobile OS. So, it may happen that the mobile Webex Apps might still be Calling connected even though the push notification status event update happened a few days ago.SIP-registration events only happen at the time of making or receiving a call.
- The latest event from either the push notification registration status and SIP registration will be updated in the report for the mobile and tablet-based Webex Clients.
- SIP Registration events for the rest of the device families (Desk Phones, RoomOS, Desktop based Webex Clients happen more frequently and without them having to make or receive a call).

Limitations

Users connected on the Webex Go (eSim) and DX80 devices aren’t SIP registered. Therefore, the system doesn’t count those users as Calling Connected.
This is a status report and provides the latest Calling connectivity status for Webex users across endpoints. Hence displaying the connectivity status on a custom range of time-period isn’t supported.
When users move across locations, the report shows their location based on where they are at the time the report is created. The data can’t be segregated per location specific.
For Webex App soft clients, user–endpoint records may be aggregated at the level of endpoint family, such as Webex App Desktop (Windows/MacOS), Webex App Mobile (Android/iOS), and Webex App Tablet (Android/iOS).

For example, if a user has two mobile endpoints (Android and iOS) with the Webex App and Calling connectivity on both, these endpoints are combined into a single record. The report then includes only the endpoint with the latest Calling connectivity at the time of report generation.

Telephone Number report

This report allows you to download a consolidated view of the entire current inventory of Webex Calling telephone numbers and extensions for your organization. As this is a point in time inventory report, time ranges can't be specified.

Changes made to phone numbers or extensions may take up to 24 hours to be reflected in the report.

Column name	Description
Location	The name of the location in the customer organization that the phone number belongs to.
Country	Country of the location in the customer organization that the phone number belongs to.
Phone Number	Phone Number (this field is empty for extensions).
Extension	Extension (this field is empty for phone numbers).
Active	Status of the phone number. Possible values are: True—Activated phone numbers. False—Non-activated phone numbers.
User Type	The type of user that the phone number is assigned to. For example, "People," "Auto Attendant," "Virtual Line," and so on. This field is empty for unassigned phone numbers.
Number Type	This field is “Primary” or “Secondary” depending on whether the phone number is the primary or secondary number for the user. This field is empty for extensions or unassigned phone numbers.
Email	The email address of the user that the phone number is assigned to.
User UUID	This field contains the UUID of the user that the phone number or extension is assigned to. For phone numbers with the user type of “People,” this field contains the UUID of the user. For phone numbers with the user type of “Auto Attendant,” this field contains the UUID of the auto attendant, and so on. This field is empty for unassigned phone numbers.

AI Receptionist report

This report is intended to help you understand AI Receptionist usage. It isn't intended for billing or billing reconciliation.

The AI Receptionist report helps administrators understand how AI Receptionist is handling calls across the organization. Use the report to see whether callers are reaching AI Receptionist, whether calls are being answered, how often calls are transferred, and whether transfers succeed.

The report is useful when you want to evaluate front desk automation, compare performance across receptionists or locations, and identify configuration improvements. For example, a low intent-transfer rate may indicate that intents need clearer descriptions, while a low transfer success rate may indicate that transfer destinations, operating hours, or routing configuration need review.

Administrators can generate the Calling AI Receptionist Stats report on demand or schedule it from Control Hub.

What you can infer from this report:

A higher percentage of calls directly handled by AI Receptionist compared to the total calls presented indicates that AI Receptionist is effectively managing a larger portion of the incoming calls, demonstrating its efficiency in handling customer interactions.
High default transfers can indicate that caller requests are not covered by the knowledge base or by configured intents.
Low intent-transfer usage can indicate that intent names or descriptions need to be clearer or that callers are asking for services that are not configured as intents.
Low transfer success rate can indicate a problem with transfer destinations, operating hours, external number permissions, or downstream routing.
Increasing total talk time or average talk time can indicate higher caller demand, unclear knowledge base content, or callers needing more assistance before transfer.

KPI	Description	Format	Minimum/maximum value	Example
AI Receptionist	Name of the AI Receptionist. Use this to identify which receptionist handled the calls.	Text	Not applicable; based on configured name.	Shine Healthcare Clinic
Phone Number	Primary phone number assigned to the AI Receptionist.	Phone number, usually E.164 format	Not applicable; based on assigned number.	+14085550100
Extension	Extension assigned to the AI Receptionist, if configured.	Number string	Not applicable; based on assigned extension.	3991
Location	Location associated with the AI Receptionist. Use this to compare activity by site.	Text	Not applicable; based on configured location.	San Jose
Total Presented Calls	Total number of presented calls that AI Receptionist answered.	Whole number	Minimum 0; maximum can't exceed Calls Presented for the selected report scope.	1250
Total directly handled calls	The total number of calls presented that were directly handled by the AI Receptionist. This means that the calls terminated at AI Receptionist without any transfers and is a key indicator of efficiency.	Whole number	Minimum 0; no fixed maximum.	1195
Total Transfers Attempted	Total answered calls where AI Receptionist attempted a transfer. This includes intent transfers and default transfers.	Whole number	Minimum 0; maximum can't exceed Calls Answered for the selected report scope.	640
Total Successful Transfers	Total calls that were successfully transferred. This includes successful intent transfers and successful default transfers.	Whole number	Minimum 0; maximum can't exceed Transfers Attempted.	602
Percentage Transfer Attempt	Percentage of answered calls where AI Receptionist attempted a transfer. Use this to understand how often callers need a live destination.	Percentage	0% to 100%	53.6%
Percentage Transfer Success	Percentage of attempted transfers that completed successfully. Use this to check whether transfer destinations and routing are working as expected.	Percentage	0% to 100%	94.1%
Attempted Intent Transfers	Total calls where AI Receptionist attempted a transfer based on a matched intent. Use this to measure intent usage.	Whole number	Minimum 0; maximum can't exceed Transfers Attempted.	420
Successful Intent Transfers	Total calls successfully transferred based on a matched intent. Use this to understand whether intent routing is successful.	Whole number	Minimum 0; maximum can't exceed Intent Transfers Attempted.	398
Attempted Default Transfers	Total calls where AI Receptionist attempted a transfer by using the default action. Use this to understand fallback transfer usage.	Whole number	Minimum 0; maximum can't exceed Transfers Attempted.	220
Successful Default Transfers	Total calls successfully transferred by using the default action. Use this to validate fallback routing.	Whole number	Minimum 0; maximum can't exceed Default Transfers Attempted.	204
Total Talk Time	Total time AI Receptionist spent talking to callers. Use this to understand total handled conversation time.	The time format is in HH:MM:SS.	Minimum 0; no fixed maximum.	14:35:30
Average Talk Time	Average time AI Receptionist spent talking to callers per answered call. Use this to understand whether calls are brief, lengthy, or changing over time.	The time format is in HH:MM:SS.	Minimum 0; no fixed maximum.	00:01:48

Business Texting Usage Details report

This report provides detailed records of inbound and outbound business texts within the organization. Each row represents one text message. Report data is shown from the perspective of the Webex Calling user or supported account associated with the business texting number.

Data for this report is only available for the previous day, or 24 hours later.

Column name	Description
Org ID	Unique identifier of the organization.
Originating number	Phone number where the text message originated.
Terminating number	Phone number where the text message terminated.
Direction	Direction of the message from the perspective of the Webex Calling user. Values are inbound or outbound.
Timestamp	Date and time when the message was sent or received, displayed in the data time zone selected while generating the report. For the originating number, this represents the sent time. For the terminating number, this represents the received time.
User UUID	Unique identifier of the user or account associated with the message. For inbound messages, the data is mapped based on `OrganizationID` and `TerminatingNumber`. For outbound messages, the data is mapped as `message → actor → ID`. User or location values may be blank if the corresponding user or location has been deleted.
User name	Display name of the user or account associated with the message. User or location values may be blank if the corresponding user or location has been deleted.
User type	Type of user or account. Possible values are: User Customer Assist User or location values may be blank if the corresponding user or location has been deleted.
Location ID	Unique identifier of the provisioned location for the calling number. For inbound messages, this is the location of the terminating number. For outbound messages, this is the location of the originating number. User or location values may be blank if the corresponding user or location has been deleted.
Location	Name of the provisioned location for the calling number. User or location values may be blank if the corresponding user or location has been deleted.
Message type	Type of message. Initially, this is SMS.
Message ID	Unique identifier for the individual message.
Conversation ID	Identifier for the conversation or space associated with the message. This can be used to group messages that belong to the same conversation.

Voicemail Usage Stats report

The Voicemail Usage Stats report provides the latest Webex Calling voicemail status and usage stats for all voicemails within your organization.

You can use this report to:

Identify mailboxes with unread or saved messages.
Review mailbox storage consumption and mailbox storage type.
Find mailboxes that are locked because of multiple incorrect PIN attempts.
Check whether voicemail PINs are still using the default configuration or were updated.
Confirm whether recorded names and custom greetings are configured.
Check whether extended away greetings are active.
Review voicemail usage by mailbox entity, mailbox type, location, and country.

Some things to note when viewing this report:

Data for this report is only available for the previous day, or 24 hours later.
This is a status report that provides the latest stats for voicemail boxes across the customer organization.
The report is intended for operational monitoring and troubleshooting, not billing.
Some fields apply only to internal mailboxes or only to shared mailboxes.
Email address, mailbox name, mailbox number, and mailbox owner fields may contain customer-identifiable information.

Column name	Description
Org ID	Unique identifier of the organization.
Last known date	Date and time when the report data for the record was last processed.
Mailbox name	Name of the mailbox. The mailbox can belong to a user, professional workspace, virtual line, call queue, hunt group, auto attendant, or voicemail group.
Mailbox owner UUID	Unique identifier of the mailbox owner or mailbox entity.
Mailbox number	Phone number, direct inward dialing (DID), or extension assigned to the mailbox.
Mailbox location	Location where the mailbox entity is configured.
Mailbox country	Country of the location where the mailbox entity is configured.
Location ID	Unique identifier of the location.
Mailbox entity	Type of entity that owns the mailbox, such as a user, professional workspace, virtual line, call queue, hunt group, auto attendant, or voicemail group.
Mailbox type	Type of mailbox, such as personal or shared.
Shared mailbox members	Number of members or subscribers for shared mailbox entities. This field applies to shared mailboxes only.
Mailbox storage type	Storage type configured for the mailbox, such as internal or external.
Mailbox storage email	Email address configured for external mailbox storage. This field is populated when external storage is configured and the value is available.
Mailbox copy email	When configured and available, email address where a mailbox copy is sent.
Mailbox lock status	Indicates whether the mailbox is locked or unlocked. A mailbox can be locked because of multiple incorrect PIN attempts.
Mailbox storage capacity (mins)	Mailbox storage capacity in minutes.
% Mailbox storage consumption	Percentage of mailbox storage currently consumed.
Total messages	Total number of voice messages in the mailbox. For internal mailboxes, this count includes fax messages.
Total new messages	Total number of new messages in the mailbox. This field applies to internal mailboxes only.
Total saved messages	Total number of saved messages in the mailbox. This field applies to internal mailboxes only.
Total fax messages	Total number of fax messages in the mailbox. This count is included in the total message count and may also be included in new or saved message counts.
Oldest message date	Date and time of the oldest message in the mailbox.
Most recent message date	Date and time of the most recent message in the mailbox.
Last action performed	Last voicemail action performed, such as read, saved, forwarded, deleted, or call back.
Last action date	Date and time of when the last voicemail action was performed.
Configured PIN type	Type of PIN configured for the mailbox, such as default or custom.
PIN last updated date	Date and time of when the mailbox PIN was last updated. This includes first-time custom PIN setup and PIN reset.
Recorded name	Indicates whether the recorded name for the voicemail entity is default or custom.
Extended away greeting status	Indicates whether the extended away greeting is default or custom.
Configured busy greeting type	Type of busy greeting configured for the mailbox, such as default or custom.
Configured no answer greeting type	Type of no answer greeting configured for the mailbox, such as default or custom.

Customer Assist reports

All Customer Assist reports support Custom Templates, where admins can customize fields and apply certain filters, such as Location.

Queue Call Details

This report provides details of call queues within your organization. You can use this report to see how calls were handled in call queues.

Column name	Description
Call queue	Name of the call queue.
Location	Location assigned to the call queue.
Call direction for queue	Indicates the direction of the call relative to the queue. All calls entering the queue are `Inbound`. Agents can initiate `Outbound` calls using the queue's identity.
Phone number	Indicates phone number of the remote party. i.e. For inbound calls to queue—indicates phone number of the calling party. For outbound calls through queue—indicates the original dialed number.
Connected number	The number of the remote party that ultimately connected to the call. Relevant only in case of outbound ACD calls (agent dialing an outbound call on behalf of a queue) where the call is redirected from the originally dialed number.
Call forwarding applied	Indicates the type of call forwarding applied to the call if the call was forwarded and not queued (such as before an inbound call getting queued). Column is blank if call forwarding was not applied or in the case of outbound calls. Possible values are: Always Forward Calls Selectively Forward Calls Forward calls by modes
Policy applied to call	Type of policy applied to an inbound call queue call before it was queued. Possible values are: Forced Forwarding Holiday Service Night Service Overflow Size Column is blank if no pre-queue policy was applied or in the case of outbound calls.
Call handle type	This indicates how the call was handled, such as the reason an incoming call was removed from the queue. Possible values are: Answered—Indicates that a call was answered by an agent. Abandoned—Indicates that the caller released a call before an agent answered it. This includes callback call rejected by customer as well. Overflow Time—Indicates that an overflow policy was applied to a call because the call was waiting in the queue longer than a configured amount of time. Stranded—Indicates that a call stranded policy was applied to a call because there were no agents staffing the queues. Stranded Unavailable—Indicates that a call stranded policy was applied to a call because all the agents staffing the queue were in the unavailable state. In case a queue policy was applied, it would show `Queue Policy` while the actual policy can be referred to form the `Policy applied to the call` column. In case call forwarding was applied, it would show `Call Forwarding` while the type can be referred to from the `Call Forwarding Applied` column. Column is blank if a pre-queue policy was applied or in case of outbound calls.
Call outcome	The final state of the call indicates how it was handled at the end of tracking. Possible values are: Answered-Released Answered-Redirect Unanswered-Bounce Unanswered-TimeOverflow Unanswered-Decline Unanswered-Unreachable Unanswered-Abandon Unanswered-Other Column is blank for calls that didn't reach agents (such as forwarded, pre-queue policy applied, overflow, etc. and for outbound calls).
Queue phone number	Phone number assigned to the call queue.
Queue extension	Extension number assigned to the call queue.
Primary DNIS used	Indicates whether if primary DNIS was used with the call.
DNIS	The specific DNIS number or extension used (Primary or Secondary, based on the one which was used for the call).
Transferred from number	Number from where the call was transferred to the queue. Column is blank for direct inbound calls to the queue or outbound ACD calls (calls initiated by agents on behalf of the queue).
Transferred from user type	Type of user that transferred the call to a call queue (such as `HuntGroup`, `User`, `AutoAttendant`).
Transferred from party	Name of the party that transferred the call to a call queue (e.g. Bakery_AA1).
Agent name	Name of the agent that handled the call (for inbound calls) or initiated the call (outbound ACD calls). Column is blank if the call was not answered by an agent.
Transferred to number	Number that the call was transferred to from the queue due to call forwarding or because of a queue policy. Column is blank if a call is not transferred or outbound ACD calls.
Transferred to party	Name of the party that the call was transferred to.
Transferred to user type	Type of user that the call was transferred to.
Call back number	Call back number that the call has added if they chose to receive a call back. Column is blank if no callback was selected.
Voicemail number/group	Voicemail number where the call ended up.
Call queue start time	For inbound calls, time that the call was added, forwarded, or deflected from the call queue. For outbound calls, time that the call was initiated by an agent.
Call queue end time	Time that the call was removed from the call queue. Column is blank for deflected, forwarded, and outbound calls.
Correlation ID	Indicates the Correlation ID of the call to enable tracking specific CDR legs as part of the call that share the same Correlation ID.
Bounce count	Number of times that a call bounced before being answered. Blank for outbound ACD calls and “0” if the call didn't bounce.
Call routing option	Call routing option applied to the call that landed in a call queue before being picked up by an agent. Possible values are: Priority Based Skill Based
Agent selection policy	Agent selection policy applied to the call queue call. Possible values are: Circular Top Down Longest Idle Simultaneous
Previous wait time (sec)	Amount of time that a call has previously waited in a queue before being bounced to the current call queue.
Wait time (sec)	Amount of time that callers spent waiting in the call queue. This time includes announcement time and ring time. The time is calculated from the queue start time to the queue end time. Column is blank for deflected and outbound ACD calls.
Talk time (sec)	Amount of time that the caller spent talking to agents within this interaction.
Hold time (sec)	Amount of time that the caller was placed on hold by agents.
Handle time (sec)	Total time an agent spent on the call from the queue. This is recorded when the agent ends or transfers the call. Handle time includes talk time, hold time, and ring time.
Wrap up time (sec)	Amount of time that an agent spent in the wrap-up state after an inbound call queue call.
Conference time (sec)	Amount of time that an agent spent in a conference call with a call and another agent.
Agent redirected address	Address of the redirected call from an agent. This column is blank if the call ends with the agent.
Agent call end time	Time that the call was released or redirected from the queue by an agent.
Wrap up reason	Wrap-up reason that the agent selected for the call.
Call releasing party	Party who disconnected the call at the end. Column is blank if the call isn't answered.
Auto answered	Indicates if an agent auto answered a distributed call. Possible values are: Yes No Column is blank for outbound ACD calls.
Skill level	Skill level of the agent that handled the call.

Queue stats

This report includes one record for each call queue and phone number pairing. If a call queue has only a primary number configured, the report includes one record for that queue. If a call queue has both a primary number and a DNIS number configured, the report includes separate records for each queue and phone number pairing. Use the Phone number and Extension columns to distinguish between records for the same call queue.

Table 1. Queue stats field reference
Column name	Description
Call queue	Name of the call queue.
Location	Location assigned to the call queue.
Phone number	Phone number assigned to the call queue. This can be the primary number or DNIS number associated with the queue record.
Extension	Extension assigned to the call queue, when configured.
Total hold time	Total time that inbound call queue calls were placed on hold by agents. Time values are shown in `hh:mm:ss` format.
Avg hold time	Average time that inbound call queue calls were placed on hold by agents.
Total talk time	Total time that agents were actively talking on inbound call queue calls.
Avg talk time	Average time that agents were actively talking on inbound call queue calls.
Total handle time	Total time agents spent handling inbound call queue calls, including ring time, talk time, and hold time. This is recorded when the agent ends or transfers the call.
Avg handle time	Average time agents spent handling inbound call queue calls.
Total wait time	Total time that callers spent waiting for the next available agent to answer inbound call queue calls.
Avg wait time	Average time that callers spent waiting for the next available agent to answer inbound call queue calls.
Answered calls	Number of inbound call queue calls answered by agents.
% Answered calls	Percentage of inbound call queue calls answered by agents.
Abandoned calls	Number of inbound call queue calls where the caller hung up or left a message before an agent became available.
% Abandoned calls	Percentage of inbound call queue calls where the caller hung up or left a message before an agent became available.
Avg abandoned time	Average time before callers hung up or left a message on inbound call queue calls before an agent became available.
Total abandoned time	Total time before callers hung up or left a message on inbound call queue calls before an agent became available.
Total calls	Total number of incoming calls to the call queue.
Calls overflowed	Number of inbound call queue calls that overflowed because the queue limit is met.
Calls timed out	Number of inbound call queue calls that timed out because the wait time exceeded the maximum limit.
Calls transferred	Number of inbound call queue calls that were transferred out of the queue.
Avg no. of agents assigned	Average number of agents assigned to call queues.
Avg no. of agents handling calls	Average number of agents that actively handled calls.
Total outbound calls	Total number of outbound calls placed by agents on behalf of or through the call queue. This does not include direct outbound calls initiated outside the queue context.
Total answered outbound calls	Total number of outbound calls placed through the call queue that were answered by the called party.
Total outbound talk time	Total time that agents spent actively talking on outbound calls placed through the call queue. Time values are shown in `hh:mm:ss` format.
Total outbound hold time	Total time that outbound calls placed through the call queue were on hold.
Total outbound wrap up time	Total time that agents spent in the wrap-up state after outbound calls placed through the call queue.
Total outbound handle time	Total time that agents spent handling outbound calls placed through the call queue. Handle time includes ring time, talk time, and hold time.
Total requested call back calls	Total number of inbound call queue calls where callers requested a callback.
Total answered call back calls	Total number of callback calls that were answered by the customer.
Total auto answered calls	Total number of inbound queue calls that were automatically answered by the agent.

Queue agent stats

This report includes agent statistics for each call queue and phone number pairing. If a call queue has only a primary number configured, the report includes one record for that queue. If a call queue has both a primary number and a DNIS number configured, the report includes separate records for each queue and phone number pairing. Use the Phone number and Extension columns to distinguish between records for the same call queue.

Table 2. Queue agent stats field reference
Column name	Description
Agent name/workspace name	Name of the agent or workspace.
Call queue	Name of the call queue.
Location	Location assigned to the call queue.
Phone number	Phone number assigned to the call queue for the agent statistics record. This can be the primary number or DNIS number associated with the queue.
Extension	Extension assigned to the call queue, when configured.
Total answered calls	Number of inbound call queue calls that were presented to the agent and answered by them.
Bounced calls	Number of inbound call queue calls that were presented to the agent but went unanswered.
Abandoned calls	Number of inbound call queue calls where the caller hung up or left a message before an agent became available.
Other unanswered calls	Number of inbound call queue calls that had an unanswered status other than bounced or abandoned.
Total presented calls	Number of inbound calls to the agent that were distributed by the call queue.
Total auto answered calls	Total number of inbound queue calls that were automatically answered by the agent.
Total talk time	Total time that the agent spent actively talking on inbound call queue calls. Time values are shown in `hh:mm:ss` format.
Avg talk time	Average time that the agent spent actively talking on inbound call queue calls.
Total hold time	Total time that the agent put inbound call queue calls on hold.
Avg hold time	Average time that the agent put inbound call queue calls on hold.
Total handle time	Total time the agent spent handling inbound call queue calls, including ring time, talk time, and hold time. This is recorded when the agent ends or transfers the call.
Avg handle time	Average time that the agent spent handling inbound call queue calls.
Total outbound calls	Total number of outbound calls placed by the agent on behalf of or through a call queue. This does not include direct outbound calls initiated outside the queue context.
Total answered outbound calls	Total number of outbound calls placed by the agent through a call queue that were answered by the called party.
Total outbound talk time	Total time that the agent spent actively talking on outbound calls placed through a call queue. Time values are shown in `hh:mm:ss` format.
Total outbound hold time	Total time that outbound calls placed by the agent through a call queue were on hold.
Total outbound wrap up time	Total time that the agent spent in the wrap-up state after outbound calls placed through a call queue.
Total outbound handle time	Total time that the agent spent handling outbound calls placed through a call queue. Handle time includes ring time, talk time, and hold time.

Wrap-up Reason

This report provides details on how agents are wrapping up calls in your organization. You can use this report to take any actions based on those details, such as refining wrap-up reasons or assessing whether agents deliver quality customer assistance.

Table 3. Wrap-up Reason field reference
Column name	Description
Date	Date of the call.
Agent Name	Name of the agent.
Location	Physical location assigned to the agent.
Contact Start Timestamp	Timestamp of when the agent started talking to the customer on the call.
Contact End Timestamp	Timestamp of when the agent ended talking to the customer on the call.
Contact Duration	Number of inbound calls to the agent that are distributed by the call queue.
Wrap-Up Reason	Name of the wrap-up reason that the agent selects for the wrap-up state.
Wrap-Up Duration	Amount of time that the agent was engaged in the wrap-up activity state.
Wrap-Up Activity Start Timestamp	Timestamp of when the wrap-up activity started.
Wrap-Up Activity End Timestamp	Timestamp of when the wrap-up activity ended.

Queue Agent Activity Details

This report provides comprehensive insights into agent availability, performance, and operational efficiency for Customer Assist Call Queue calls. The data in this report is aggregated on a per-shift basis.

Agent activity is defined in shifts. A shift is the time between when an agent signs in to call queues and then signs out of call queues after their shift is over. The details in the report are recorded per shift for the agent’s working hours classifying the necessary metrics to measure productivity.

Data won't be reflected correctly if an agent doesn't press the Sign In and Sign Out button during their shift.
Data for this report is only available for the previous day, or 24 hours later.
Data will be available from October 20th, 2025.

Considerations for using the Queue Agent Activity Details report:

Records in each row in this report correspond to the time at which an agent signs in and signs out from Webex App. Accuracy of sign-in and sign-out times captured in this report would therefore depend on agents signing in and signing out at the start and end of their shifts versus anytime during their shifts.
If an agent signs in but doesn't sign out, the records will continue to be aggregated in the same shift up to the time the report is generated. For example, if an agent doesn't sign out, the session is considered open until the report is run. In such cases, the sign-out time in the report would be blank.
In case customers wish to post-process this report to get aggregated values for agents via a pivot, change the cell format to Custom (hh:mm:ss) format to get the right aggregation.

Examples on how data is captured in the report:

Agent signs out at the end of their shift:

Agent Bob signs in at 9:00 AM and signs out at 5:00 PM.
The report aggregates all activities performed by Bob between 9:00 AM and 5:00 PM as one shift session.

Agent doesn't sign out at the end of their shift:

Agent Alice signs in at 8:00 AM but forgets to sign out at the end of her shift.
The report is generated at 6:00 PM.
All activities performed by Alice from 8:00 AM to 6:00 PM are aggregated into one shift session.
To expand on this, if Alice signs out at 5:00 PM on the next day, the agent activities between 8:00 AM from the first sign in and 5:00 PM on the next day's sign out would be aggregated into one shift session.

Agent has multiple shifts in a day:

Agent Joe signs in at 7:00 AM, signs out at 11:00 AM, then signs back in at 1:00 PM and then signs out at 4:00 PM on the same day.
The report will capture these agent activities under two separate shift sessions for Joe. One from 7:00 AM to 11:00 AM and the other from 1:00 PM to 4:00 PM.

Known issues

In some cases, calls that were declined by agents using Webex Mobile and Desktop clients may be counted as Bounced Calls Unreachable.

Table 4. Queue Agent Activity Details field reference
Column name	Description
Agent Name	Name of the agent or workspace.
Agent Location	Location of the agent.
Sign In Time	Time and date of when the agent signed in to the queue, in UTC.
Sign Out Time	Time and date of when the agent signed out of the queue, in UTC. This field is blank if the agent didn't sign out.
Sign In Duration	Total amount of time that the agent was signed in during a shift. Time is captured in the `Hours:Minutes:Seconds` format. This field is blank if `Sign Out Time` is missing.
Total Presented Calls	Total number of inbound call queue calls that were presented to the agent. `Total presented calls` = `Total Answered Calls` + `Bounced Calls Declined by Agent` + `Bounced Calls No Answer` + `Bounced Calls Unreachable` + `Abandoned calls` + `Other Unanswered Calls`.
Total Answered Calls	Total number of inbound call queue calls that were answered by the agent.
Bounced Calls Declined by Agent	Total number of call queue calls presented to the agent, but bounced because the calls were declined (rejected) by the agent.
Bounced Calls No Answer	Total number of call queue calls presented to the agent, but bounced because the agent didn't answer within the defined ring time.
Bounced Calls Unreachable	Total number of call queue calls presented to the agent, but bounced due to the agent being unreachable (unregistered endpoint).
Abandoned Calls	Total number of call queue calls presented to the agent, but the callers hung up before the agent could answer.
Other Unanswered Calls	Total number of call queue calls presented to the agent,but the calls were answered by another agent. This is applicable in a simultaneous ring scenario where a call was presented to multiple agents, and when one agent answers, the call is counted as `Other Unanswered Calls` for the rest of the agents it was presented to.
Total Outbound Calls	Total number of outbound calls placed by the agent on behalf of (through) a call queue. This doesn't include any direct outbound calls initiated by the agent.
Available Idle Time	Total duration that the agent spent in an idle state in a shift. For example, the total time when the agent was available (signed in) but didn't handle calls. Time is captured in the `Hours:Minutes:Seconds` format.
Available Busy Time	Total duration that the agent spent in a busy state shift. For example, handling call queue calls. This includes Talk, Hold and Ring times for the Call Queue calls (both inbound and outbound) that the agent handled in that session. Time is captured in the `Hours:Minutes:Seconds` format.
Unavailable Time	Total duration that the agent was in an unavailable state in a shift. Time is captured in the `Hours:Minutes:Seconds` format.
Inbound Talk Time	Total duration that the agent spent talking with callers on inbound call queue calls. Time is captured in the `Hours:Minutes:Seconds` format.
Outbound Talk Time	Total duration that the agent spent talking with callers on outbound call queue calls. Outbound calls are calls made by the agent on behalf of a call queue. Time is captured in the `Hours:Minutes:Seconds` format. This doesn't include any direct outbound calls initiated by the agent.
Average Inbound Talk Time	Average of call queue inbound calls talk time. Time is captured in the `Hours:Minutes:Seconds` format.
Average Outbound Talk Time	Average of call queue outbound calls talk time. Time is captured in the `Hours:Minutes:Seconds` format. Outbound calls are calls made by the agent on behalf of a call queue.
Inbound Hold Time	Total duration of call queue inbound calls hold time. Time is captured in the `Hours:Minutes:Seconds` format.
Outbound Hold Time	Total duration of call queue outbound calls hold time. Time is captured in the `Hours:Minutes:Seconds` format. Outbound calls are calls made by the agent on behalf of a call queue.
Average Inbound Hold Time	Average of call queue inbound calls hold time. Time is captured in the `Hours:Minutes:Seconds` format.
Average Outbound Hold Time	Average of call queue outbound calls hold time. Time is captured in the `Hours:Minutes:Seconds` format. Outbound calls are calls made by the agent on behalf of a call queue.
Inbound Wrap Up Time	Total amount of time that the agent spent in the wrap-up state after an inbound call queue call. Time is captured in the `Hours:Minutes:Seconds` format.
Outbound Wrap Up Time	Total amount of time the agent spent in the wrap-up state after an outbound call. Time is captured in the `Hours:Minutes:Seconds` format. Outbound calls are calls made by the agent on behalf of a call queue.
Average Inbound Wrap Up Time	Average inbound wrap-up time taken by the agent. Time is captured in the `Hours:Minutes:Seconds` format.
Average Outbound Wrap Up Time	Average outbound wrap-up time taken by the agent. Time is captured in the `Hours:Minutes:Seconds` format.
Inbound Handle Time	Total duration to handle inbound call queue calls by the agent. Time is captured in the `Hours:Minutes:Seconds` format. Handle minutes includes ring time, talk time and hold times for the inbound call queue calls.
Outbound Handle Time	Total duration to handle outbound calls where calls are made by an agent on behalf of the call queue. Time is captured in the `Hours:Minutes:Seconds` format. Handle minutes includes ring time, talk time, and hold time.
Average Inbound Handle Time	Average duration to handle an inbound call queue call. Time is captured in the `Hours:Minutes:Seconds` format.
Average Outbound Handle Time	Average duration to handle an outbound call queue call. Time is captured in the `Hours:Minutes:Seconds` format.
Consultative Transfer Count	Total number of times an agent transferred a call to another party after consult.
Blind Transfer Count	Total number of times an agent transferred a call to another party without consult.

Customer Assist Queue Text Stats

The Customer Assist Queue Text Stats report provides usage statistics for inbound and outbound text interactions handled through Customer Assist queues within your organization.

Administrators can use this report to understand queue-level interaction volume, message volume, claimed and closed interactions, response time, handle time, and agent participation.

Use this report to:

Review inbound and outbound text interaction volume by Customer Assist queue.
Understand how many interactions were claimed and closed by agents.
Compare inbound and outbound message volume across queues and locations.
Monitor average response and handle times for queue-level text interactions.
Identify how many unique agents worked on text interactions for a queue.

Table 5. Customer Assist Queue Text Stats field reference
Column name	Description
Call queue	Name of the Customer Assist queue that handled the text interactions.
Location	Location where the Customer Assist queue is configured.
Phone number	Phone number associated with the queue for the reported text interactions. For inbound interactions, this is the number that the customer texted. For outbound interactions, this is the number used by the queue.
Extension	Extension associated with the Customer Assist queue, when configured.
Total inbound interactions	Total number of inbound text interactions for the queue during the selected report period.
Total outbound interactions	Total number of outbound text interactions for the queue during the selected report period.
Total inbound messages	Total number of inbound text messages received in the reported interactions.
Total outbound messages	Total number of outbound text messages sent in the reported interactions.
Total claimed interactions	Total number of interactions that were claimed by an agent.
% Claimed interactions	Percentage of reported interactions that were claimed by an agent.
Total closed interactions	Total number of interactions that were closed during the selected report period.
% Closed interactions	Percentage of reported interactions that were closed.
Unattended interactions	Number of interactions where an agent wasn't present.
Avg inbound interactions length	Average number of messages in inbound interactions.
Avg outbound interactions length	Average number of messages in outbound interactions.
Avg inbound response time	Average time, in seconds, for an inbound interactions to be claimed after it started.
Avg inbound handle time	Average time, in seconds, spent handling claimed inbound interactions that were closed.
Avg outbound handle time	Average time, in seconds, spent handling outbound interactions that were closed.
Total agents claimed	Number of unique agents who claimed interactions for the queue during the selected report period.

Devices reports

Rooms and Desks Detail

Use this report to see details of every device in your organization and its uses. The Total Hours Used column, shows the total usage of the device over the selected date range. Such information helps you to find under-utilized devices. You can also find out which devices have been offline by checking the Last Seen Date column.

The information in this report is the same as what you can find in the Analytics dashboard.

Column Name	Description
Device ID	Unique identifier internal for administrators.
Device Type	Device model.
Assigned To	A name of the place or user this device is assigned to. If this field is blank, then the device is deleted from your organization.
Tags	Shows tags assigned to the device on the Control Hub Devices page.
IP Address	Last known IP address of when the device is online.
Mac Address	Media Access Control address of the device.
Latest Known Status	Device online status from the last 24 hours.
Total Hours Used	Total usage over the selected date range
Calls	The number of hours the device is used for a call over the selected date range.
Local Display Wired	The number of hours the device is used for a wired local display over the selected date range.
Local Display Wireless	The number of hours the device is used for a wireless local display over the selected date range.
Whiteboarding	The number of hours the device is used for whiteboarding over the selected date range.
Digital Signage	The number of hours the device is used for digital signage over the selected date range.
USB Passthrough	The number of hours the device is used for USB passthrough over the selected date range.
First Seen	Shows when the device is added to the Control Hub for the first time.
Last Seen	Shows when the device is last online.
Delete Date	Shows when the device is deleted from Webex.

VIMT License Report

This report shows you the license usage for unique active Cisco devices and third-party SIP devices that use the Video Integration for Microsoft Teams (VIMT) in your organization. Each date that you select has their own set of data. For example, if you run a report for June 1, 2020 to June 5, 2020, then the report shows you the data for each date of the report.

Column Name	Description
Webex Org ID	The unique ID of the Control Hub organization that the report belongs to.
Date	The calendar date for the recorded data. There’s one record per day.
Device 24 hours	The count of unique devices that used VIMT in the last 24 hours of the date.
Device last 30 days	The rolling count of unique devices that used VIMT in the last 30 days of the date.
Unique Devices Rolling 90 day average	The rolling average count of unique devices that used VIMT in the last 90 days of the date.

VIMT Usage Report

This report provides details about calls where Cisco devices and third-party SIP devices used Video Integration for Microsoft Teams (VIMT) to join Microsoft Teams meetings.

Column Name	Description
Teams Conference ID	The unique ID of the Microsoft Teams meeting.
Device Name	The name of the device used to join the Microsoft Teams meeting.
Device URL	The URL associated with the device.
Device Join Time	The time (in UTC+0) when the device joined the Microsoft Teams meeting using VIMT.
Device Disconnect Time	The time when the device disconnected from the Microsoft Teams meeting.
Device SIP URI	The Session Initiation Protocol (SIP) address associated with the device.
Teams Tenant ID	The unique ID of the user in the Microsoft Teams client.
Date device joined call	The date that the device is used to join the Microsoft Teams meeting using VIMT.

Device power consumption report

This report provides details of the energy consumption of Cisco devices and phones. You can use this report to see which devices are using up a lot of energy, and with that information, change modes accordingly to save on energy costs.

This report includes data for the following measurable devices and phones:

Desk Portfolio (excluding DX 70)
Board Portfolio (excluding Spark Board 55 and 70)
Room Kit and Room Kit Mini
Room Bar and Room Bar Pro
Quad Cam
Codec Plus, Codec Pro, Codec EQ
Room55S
Desk Phone 9800

Column name	Description
Device name	Name of the device.
Device type	Device model.
Location	Location assigned to the device.
Hours in Call mode	Number of hours (in two decimal points) the device spent in Call mode.
Power consumption in Call mode	How much energy the device consumed in watts while in Call mode.
Hours in Idle mode	Number of hours (in two decimal points) the device spent in Idle mode.
Power consumption in Idle mode	How much energy the device consumed in watts while in Idle mode.
Hours in Halfwake mode	Number of hours (in two decimal points) the device spent in Halfwake mode. This data doesn't apply to Desk phones.
Power consumption in Halfwake mode	How much energy the device consumed in watts while in Halfwake mode This data doesn't apply to Desk phones. .
Hours in Display Off mode	Number of hours (in two decimal points) the device spent in Display Off mode.
Power consumption in Display Off mode	How much energy the device consumed in watts while in Display Off mode.
Hours in Networked Standby mode	Number of hours (in two decimal points) the device spent in Networked Standby mode. This data doesn't apply to Desk phones.
Power consumption in Networked Standby mode	How much energy the device consumed in watts while in Networked Standby mode. This data doesn't apply to Desk phones.
Total power consumption	How much energy the device consumed in kilowatts while in all of the modes combined.
Hours in Deep Sleep mode	Number of hours (in two decimal points) the phone spent in Deep Sleep mode. This data only applies to Desk phones.
Power consumption in Deep Sleep mode	How much energy the phone consumed in watts while in Deep Sleep mode. This data only applies to Desk phones.

Desk phones detail

This report provides details of Cisco Phones used in your organization. You can use this report to view usage data and adoption rates of desk phones.

This report only provides details for the Cisco Desk Phone 8875 and 9800 series.

Column name	Description
Device ID	Unique identifier of the desk phone.
Device Type	Device model.
Assigned To	Name of the user or workspace that this desk phone is assigned to.
Tags	Shows tags assigned to the desk phone on the Control Hub Devices page.
IP Address	Last known IP address of the desk phone.
Mac Address	Media Access Control address of the desk phone.
Serial Number	Serial number of the desk phone.
Software version	Last known software version of the desk phone.
Latest Known Status	Last known status of the desk phone.
First Seen	Shows when the desk phone was added to Control Hub for the first time.
Last Seen	Shows when the desk phone was last online.
Delete Date	Shows when the desk phone was deleted from Control Hub.
Calls	Number of calls made on the desk phone over the selected date range.
Meetings	Number of meetings joined on the desk phone over the selected date range.
Calls minutes	Number of minutes that the desk phone was used for calls over the selected date range.
Meetings minutes	Number of minutes that the desk phone was used for meetings over the selected date range.
Action button	Number of times that the action button was used on the desk phone over the selected date range. This data only applies to Cisco Desk Phone 9800 Series.
Hot desking	Number of times that the desk phone was used for hot desking over the selected date range.
Favorite button	Number of times that the favorite button was used on the desk phone over the selected date range. This data only applies to Cisco Desk Phone 9800 Series.
Contacts	Number of times that the user accessed contacts on the desk phone over the selected date range.
Call logs	Number of times that the user accessed call logs on the desk phone over the selected date range.

Devices Inventory report

This report allows you to download a consolidated view of the entire current inventory of devices in your organization. As this is a point in time inventory report, time ranges cannot be specified.

Changes made to devices may take up to 24 hours to be reflected in the report.

Column name	Description
Location	Name of the location in the customer organization that the device belongs to.
Product	Product type of the device.
MAC address	Media Access Control address of the device.
Firmware	Software version of the device.
Phone Number	Primary phone number associated with the device.
Extension	Primary extension associated with the device.
Email	Email address of the user that the device is assigned to.
User UUID	UUID of the user that the device is currently assigned to.

Device Detail

This report provides detailed device information for each meeting and call with usage data and quality monitoring.

Column name	Description
Interaction type	If the device was used for a meeting or call.
Service	Type of service used to hold the meeting or call.
Connect protocol	Type of protocol used to connect to the meeting or call.
Call or meeting ID	Unique identifier of the meeting or call.
Meeting name	Subject of the meeting.
Audio quality	If the meeting or call had good or poor audio quality overall.
Video quality	If the meeting or call had good or poor video quality overall.
Device ID	Unique identifier for the device.
Device Model	Model name of the device.
Belongs to	Name of the place or user this device is assigned to. If this field is blank, then the device was deleted from your organization.
Location	Location that the device is assigned to.
Device platform	Type of platform that the device is configured to use.
IP address	Last known IP address of the device.
Mac address	Media Access Control address of the device.
Tags	Shows tags assigned to the desk phone on the Control Hub Devices page.
Latest known status	Device online status from the last 24 hours.
Date	Date of the meeting or call (GMT).
Start time	The time that the device joined the meeting or call.
End time	The time that the device left the meeting or call.
Duration	Total duration of the call or meeting in minutes.
Total good audio quality minutes	Total amount of minutes that were of good audio quality during the meeting or call.
Total good video quality minutes	Total amount of minutes that were of good video quality during the meeting or call.
Total poor audio quality minutes	Total amount of minutes that were of poor audio quality during the meeting or call.
Total poor video quality minutes	Total amount of minutes that were of good video quality during the meeting or call.
Teams tenant ID	If applicable, the unique ID of the user in the Microsoft Teams client.
Connection	Initial connection used to join the meeting or call.
Local IP	The IP address of the device used to join the meeting or call.
Public IP	The IP address of the device that's externally routable. This can be the same as `Local IP` if the device is connected directly to the internet without using a VPN.
Media node	The data center or region of the media node that the device connected to. For cloud-based media nodes, this is a general region name such as "San Jose, USA". For video mesh based media nodes, this will have a more specific name that matches the video mesh cluster name that was provisioned by the customer.

Workspaces reports

Workspace usage

This report provides details on how workspaces are used in your organization. You can use this report to see which workspaces are popular with your users.

Column name	Description
Workspace Id	Unique identifier of the workspace.
Workspace Name	Name of the workspace.
Location	Location assigned to the workspace.
Type	Type assigned to the workspace.
Capacity	Maximum number of people the workspace is for.
Contains	Devices assigned to the workspace.
Scheduling Service	Scheduling service assigned to the workspace. Possible values are: None Google Microsoft
Email Address	Email address assigned to the workspace.
Calling Service	Calling service assigned to the workspace. Possible values are: Free Broadworks Webex Hybrid None Premises thirdPartySip
Device Hosted Meetings	If the devices assigned to the workspace was used to host meetings within the selected date range.
HotDesking	If the workspace was used as a hot desk within the selected date range.
Check-in Enabled	Indicates if check-in is enabled for the workspace.
Occupancy Hours	Number of hours the workspace was used by people.
Number of Ghosted Meetings	Number of meetings where the workspace was scheduled for a meeting, but wasn't occupied.
Total Booked Meetings	Number of meetings that the workspace have been scheduled for use.
% of Ghosted Hours	Percentage of booked hours with no check-in.
Total Booked Hours	Total hours the workspace was booked, regardless of occupancy.

Organization onboarding and license reports

Onboarding User Activation and License Details

This report provides details about method of onboarding users in your organization and how licenses are assigned to them.

Column Name	Description
Name	The first and last name of the added user.
Email	The email address of the user.
Administrator Name	The first and last name of the administrator who added the user, if applicable.
Administrator Email	The email address of the administrator who added the user, if applicable.
Invite Sent (GMT)	The date and time that an invitation is sent to the user, if applicable.
Onboard Method	The method used to add the user to the Control Hub. Possible values are: API—User is added with an API. Manual—User is manually added in the Control Hub. CSV—User is added with a CSV file. Dirsync—User is added with Cisco Directory Connector. User Claim—User is added with the claim process. Invite from Webex App—User is added from the Webex App. Self_signup—User is added with the self sign-up process. BWKS_prov_API—User is added with the Webex for Broadworks provisioning API. People_API—User is added with the Webex People API. Site_conversion—User is added with the Site admin to the Control Hub update process. Org_license_template—User is added with the organization license template. Group_license_template—User is added with the organization group license template. External_admin_invite—User is added by an external admin in the organization. Other—User is added with other methods not described.
License Assign Method	The method used to assign the user the license. The methods are: Manually—An administrator assigned the license to the user manually. Auto—A license template assigned the license to the user automatically.
Licenses	The names of licenses assigned to the user.
License Assign Status	If the licenses are assigned to the user successfully or unsuccessfully.
Activation Status	The user’s activation status is shown as Activated if the user signs in to the Webex App for the first time. Users that haven't signed in to the Webex App show as Pending.
Activation Date	The date of when the user’s status changed to Active.
User ID	The unique ID of the user.
Administrator ID	The unique ID of the administrator who added the user.

Enterprise Agreement Report

This report provides details about how many licenses are being used in a subscription. This report is only available if your organization has an active true forward eligible subscription.

Column Name	Description
Period	The period that the subscription is in. A period is defined as a 30-day cycle that starts on the day your subscription is activated, and corresponds with your billing cycle. For example, if your subscription started on July 5, 2020, then the next period would start 30 days later, on August 4, 2020.
Date	The calendar date within the period.
Subscription ID	The unique ID of the subscription.
Product	The name of the product for the reported licenses.
Provisioned License Quantity	The total number of licenses provisioned for the subscription and product.
Allocated License Quantity	The number of licenses allocated to users at the reported date.
Consumption Quantity	This number reflects the aligned value used to identity a True Forward. IT admins can track this value throughout the contract term, well before the period in which the subscription is due for a potential change.

Customize existing templates by reordering or removing columns to view the data that you want to focus on. For example, you can create customized Meetings Attendees reports that focus on participants in specific locations or specific operating systems, or customized Calling Quality reports that focus on audio or video media quality instead of both. Custom templates appear in their own section, and are tagged so that you can easily identify them.

Some templates can't be customized, and some columns are required for certain templates. You can choose which columns are required while customizing a template. The following image shows an example.

Static column fields example for custom reports in Control Hub.

Each administrator can create up to 50 custom templates, and view only the custom templates that they created.

An external administrator, such as a partner administrator who manages a customer's organization in the Control Hub, cannot create new custom templates.

Create a custom template

You can create up to 50 custom templates and view only your custom templates. Other administrators can create their own set of up to 50 custom templates.

Custom templates aren't editable after they're created.

1	Sign in to Control Hub and go to Reports > Templates.
2	Click New custom template. A full-screen window appears. To exit this window, you can click Cancel or finish creating the custom template.
3	In the Template section, select which template you want to customize, enter the name for the custom template, and add a description.
4	In the Data section, select options: Filter data—Select the filters for which you want to show data. For example, if your organization has five locations, you can select a specific location as a filter when creating a custom Detailed Call History template. This provides data only for the selected location. Different reports support different relevant filters. Some reports don’t have any filters. Add all columns—Add all of the available columns to the customized template. Customize columns—Select the columns you want to reorder in the customized template. Some templates have columns that can't be removed.
5	Click Save template.

Delete a custom template

When you delete a custom template, any automatic schedules for that template are also deleted. Previously generated report from that custom template is kept.

1	Sign in to Control Hub and go to Reports > Templates.
2	Click the More button next to the custom template that you want to delete.
3	Select Delete and then confirm your choice.

Generate a report

1	Sign in to Control Hub and go to Reports > Templates.
2	Click on a report template that you want to generate.
3	Click Generate report.
4	Choose to generate the report: Now—Select the date range on which you want to view the data. Daily—Select on which days you want to generate the report automatically. The report contains data for the previous day of what you select. Weekly—Select the day that you want to generate the report automatically every week. The report contains data for the last seven days starting from the day that you select. Monthly—Select the day that you want to generate the report automatically every month. The report contains data for the last 30 days starting from the day that you select.
5	If you choose to schedule a report, you can select from the following on when to end the scheduled report: Never—The scheduled report always runs until you manually disable it. After—The scheduled report ends after a set number of occurrences. On—The scheduled report ends on a specific date that you choose.
6	If applicable, select the timezone for the report. For one-time reports, you choose the timezone each time. For scheduled reports, the selected timezone applies to future generated reports.
7	Check the Share with org users check box to schedule reports for other users in your organization. Those users will receive an email with a direct download link for the report. You can share scheduled reports with users whose email domain is verified in Control Hub, or with external administrators whose full email address is listed in Control Hub.
8	Depending on the schedule for the report, select Generate Report or Schedule Report.

Download a Report

Reports that you generate show up in the Report list tab. You can see when a report is ready to download under the Status column. Report statuses available are:

Processing—The report is generating the data for you to download.
Processed—The report has generated the data. You can start to prepare the report for download.
Preparing for download—You've selected to prepare the report so you can download it.
Ready for download—The report is ready for you to download at any time.
Incomplete—The report isn't processed correctly. Generate the report again to fix this status.

1	Sign in to Control Hub and go to Reports > Report list.
2	Under Actions, click More next to the report you want to download, and then select Prepare for download. The status of report changes to Preparing for download.
3	Once the status of report changes to Ready for download, click More, and then select Download report.
4	Select Compressed file. The report starts to download.

Disable a scheduled report

You can disable a report if you want to pause the report from running automatically.

1	Sign in to Control Hub and go to Reports > Scheduled jobs.
2	Under Actions, click More, and then select Disable.

Delete a scheduled report

1	Sign in to Control Hub and go to Reports > Scheduled jobs.
2	Under Actions, click More, and then Delete.
3	Select Delete.

You can use classic reports to view comprehensive statistics for Webex Meetings, Webex Events (Classic), Webex Training, and Webex Support services in your organization. Monitor usage across services, attendance for events and sessions, and support activities so that you can determine how you can build a more efficient organization.

Learn more about these reports at this article.

You have access to 3 months of data for classic reports with both Standard and Pro Pack licenses.

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