To find out more about the features that are available with the common area workspace and professional workspace licenses, see Features available by license type for Webex Calling.

Before you begin

  • Once you've upgraded a workspace to the professional workspace license, you can't downgrade to a common area workspace license.

  • After upgrading to the professional workspace license, if you want to switch to another subscription, the new subscription also takes the professional workspace license. You can't downgrade to a common area workspace license.

  • Workspaces allow editing their licenses. If Microsoft Teams Rooms (MTR) is enabled for a workspace, a user cannot upgrade or downgrade from Basic licenses to Webex Calling licenses. Also, a user cannot enable the Webex Calling licenses as it is restricted, and the option is not visible unless it was previously assigned.

1

Sign in to Control Hub, and go to Management > Workspaces.

2

Choose a workspace to upgrade the license for.

3

Under the Calling tile, click the gear icon Settings button represented by a cog icon.

4

Choose Cisco Webex Calling and click Next.

If you've multiple subscriptions, all your subscriptions appear.

5

Click the Calling service, select the Webex Calling check box and choose Professional workspace.

6

Click Save.