Get started with customer-managed devices

The customer must provision the devices manually and owns the SIP Authentication credential. The customer is responsible for any fraud created due to failure to secure these credentials.

The following specifications apply when adding third-party SIP devices:

  • Assign customer-managed devices to user or workspaces. Also you can assign each device to multiple users or workspaces.

  • All third-party device must support the Webex Calling Security requirements. See Security requirements for Webex Calling.

  • There are minimum firmware requirements in place. Check the third-party documentation for details.

  • Customer Managed Devices now offers two generic SIP profiles, which are Generic SIP Phone and Generic SIP Gateway. These profiles allow SIP-TLS 1.2 compliant devices to connect to Webex Calling, without adding the specific device name in the Control Hub. Similar to the other Customer Managed devices, Cisco Technical Support doesn’t investigate issues with devices connecting through this provisioning option.

Add your customer-managed device in devices

1

From the customer view in https://admin.webex.com, locate Management.

2

Select Devices > Add Devices > Workspace.


 

You can now add devices to an existing user or to a workspace.

3

Click Next > New Workspace.

4

Insert the name of the device location, for example, 'Reception' or 'Conference Room.’

5

Click Next.

6

Select Cisco IP Phone.

7

From the Select Device drop-down list, select Customer Managed Device.

8

Choose the Device Vendor from the drop-down list and enter the MAC address.


 

If you've selected a fax service, then the MAC address field is automatically populated with a fake MAC address and it's read-only.
9

Read the disclaimer and click the confirmation box.
10

Click Next.


 

Provision the device to use DNS SRV, which resolves the domain provisioned for Outbound Proxy.
11

Assign a Number to your device.

12

Click Save.

13

The confirmation screen shows important information that you need to finish the provisioning process of your Customer-Managed Device.


 

Note your SIP Username and Password as you need this information to finish setting up your customer-managed device. You can also download this information in a CSV file for your records. This is the last time that you can see the password in full.

Add your customer-managed device in workspaces

1

From the customer view in https://admin.webex.com, locate Management.

2

Select Workspaces > Add Workspace.

3

Enter the following information:

  • Name—What do you want to name the workspace?

  • Type—What type best describes this workspace?

  • Capacity—How many people are this workspace suitable for?

  • Location—Where is this space located?

4

Click Next.

5

Select Cisco IP Phone.

6

From the Select Device drop-down list, select Customer Managed Device.

7

Choose the Device Vendor from the drop-down list and enter your MAC address.


 

If you've selected a fax service, then the MAC address field is automatically populated with a fake MAC address and it’s read-only.
8

Read the disclaimer and select the confirmation check box.

9

Click Next.

10

Assign a Number to your device.


 

Provision the device to use DNS SRV, which resolves the domain provisioned for Outbound Proxy.
11

Click Save.

12

The confirmation screen shows important information that you need to finish the provisioning process of your Customer-Managed Device.


 

Note your SIP Username and Password as you need this information to finish setting up your customer-managed device. Also, you can use this SIP Username and Password to add extra lines on this device to other users or workspaces. You can also download this information in a CSV file for your records. This is the last time that you can see the password in full.

Add your customer-managed devices through user

1

From the customer view in https://admin.webex.com, locate Management.

2

Select Devices > Add Devices > User. Select an Existing User to add the device.

3

Click Next > Add Device.

4

Select the user from the drop-down.

5

Click Next.

6

Select Cisco IP Phone.

7

From the Select Device drop-down menu, select Customer Managed Device.

The line ID information can be found under Device Management.


 

The SIP username or password and Outbound proxy values are same as the data in the details section.
8

Choose the Device Vendor from the drop-down menu and enter the MAC address.


 

Currently, you can add only approved SIP devices and can’t add a nonapproved device.

 

If you've selected a fax service, then the MAC address field is automatically populated with a fake MAC address and it’s read-only.
9

Read the disclaimer and click the confirmation box.
10

Click Next.


 

Provision the device to use DNS SRV, which resolves the domain provisioned for Outbound Proxy.
11

Assign a Number to your device.

12

Click Save.

13

The confirmation screen shows important information that you need to finish the provisioning process of your Customer-Managed Device.


 

Note your SIP Username and Password as you need this information to finish setting up your customer-managed device. You can also download this information in a CSV file for your records. This is the last time that you can see the password in full.

Add additional users or workspaces to a customer-managed device

1

From the customer view in https://admin.webex.com, locate Management.

2

Select Devices and select an Existing Device to add the device.

3

Click Manage > Configure Lines.

4

Click the + sign to add shared a port configuration.
5

From the Select User, Workspace or Virtual Profile drop-down menu, select Customer Managed Device.

6

Click Save.

7

The device is added and is listed under Device Management.


 

The SIP username or password and Outbound Proxy values saved from the first line is used for this line when provisioning the physical device.

Reset the SIP username or password for customer-managed device

Before you begin

  • Copy Button is only shown after going through the reset dialog—this reverts to reset the password which is hidden when revisiting the side panel.

1

From the customer view in https://admin.webex.com, locate Management.

2

Select Devices.

3

Locate and select the customer-managed device.

4

Under Details, click Reset Password.

5

Click Reset to confirm your password.

6

Your newly generated password is shown in the field.


 

The administrator for this device is responsible for maintaining these credentials. This is the last time that you can view the password in full. Copy and keep this information for your records and future use.

Delete your customer-managed devices

You can now delete your customer-managed devices or delete a shared line from the customer-managed devices using the Configure lines page.

1

From the customer view in https://admin.webex.com, locate Management.

2

Select Users. Select an Existing User, go to Devices to view the list of devices that is associated with the user.

3

Select the device to view the Device Managment details.

4

To remove devices or shared lines for a user, select Configure Lines > Manage.

5

From the Configured Lines page, select the shared line and click the Delete icon. Confirm your action by clicking the Remove all button to remove the selected shared line. Click Save.

The administrator must remove all SIP line data from the physical device for all SIP lines that are removed.
6

Select the device to delete and select the Delete action. Once the delete action is selected a pop-up displays, to inform the administrator to remove the SIP registering data from the physical device.

Searching for devices

1

From the customer view in https://admin.webex.com, locate Management.

2

Select Devices.

3

Enter your device name.
4

Results will auto-populate in the table below the search field.

5

Locate and select the customer-managed device to make changes.