Configure Cisco IP Phones for Headsets

Most phones connected to Cisco Unified Communications Manager support Cisco Headsets. We recommend that you install the latest phone firmware release and device package before connecting your headset to a phone. When the headset first connects, it downloads the required firmware and begins the upgrade process.

Make sure that the phones on Cisco Unified Communications Manager are properly configured for use with headsets.

The following table describes the fields that control functions related to Cisco Headsets on Cisco Unified Communications Manager.

For more detailed information on all the Cisco IP Phone configuration fields in Cisco Unified Communications Manager, see the Feature Configuration Guide for Cisco Unified Communications Manager.

Table 1. Product Specific Configuration Fields for Headsets in Cisco Unified Communications Manager

Configuration Field Name

Cisco Headset 320 Series

Cisco Headset 520 Series

Cisco Headset 530 Series

Cisco Headset 560 Series

Cisco Headset 730

Side USB Port

(Cisco IP Phone 8851, 8851NR, 8861, 8865, and 8865NR only)

Applicable

Applicable

Applicable

Applicable

Applicable

Back USB Port

(Cisco IP Phone 8861, 8865, and 8865NR only)

Applicable

Applicable

Applicable

Applicable

Applicable

Bluetooth

(Cisco IP Phone 8845, 8851, 8861, and 8865 only)

Not Applicable

Not Applicable

Not Applicable

Applicable

Applicable

Cisco IP Phone headset parameters on Cisco Unified CM

Table 2. Product Specific Configuration Fields for Headsets

Field Name

Field Type or Choices

Default

Description and Usage Guidelines

Side USB Port

Disabled

Enabled

Enabled

Controls the ability to use the USB port on the side of the Cisco IP Phones 8851, 8851NR, 8861, 8865, and 8865NR.

The side USB port or the back USB port must be enabled for users to connect the USB cables to their headsets.

Back USB Port

Disabled

Enabled

Enabled

Controls the ability to use the USB port on the back of the Cisco IP Phones 8861, 8865, and 8865NR.

The side USB port or the back USB port must be enabled for users to connect the USB cables to their headsets.

Bluetooth

Disabled

Enabled

Enabled

Enables or disables the Bluetooth option on the phone. If disabled, the user can't enable bluetooth on the phone. Supported on Cisco IP Phone 8845, 8851, 8861, and 8865.

Phones that don't support this feature don't display the field.

Set up a single phone for a headset

You can configure a single phone for headset support. To configure a group of phones, use the Common Phone Profile.

1

Sign into Cisco Unified Communications Manager Administration as an administrator.

2

Select Device > Phone

3

Locate the phone associated with the user.

4

Navigate to the Product Specific Configuration Layout pane and set the fields.

5

Check the Override Enterprise/Common Phone Profile Settings check box for any changed fields.

6

Click Save.

7

Click Apply Config.

8

Restart the phone.

Set Up a Group of Phones for Headsets

You can configure a group of phones for headset support.

1

Sign into Cisco Unified Communications Manager Administration as an administrator.

2

Select Device > Device Settings > Common Phone Profile

3

Locate the phones.

4

Navigate to the Product Specific Configuration Layout pane and set the fields.

5

Check the Override Enterprise Settings check box for any changed fields.

6

Click Save.

7

Click Apply Config.

8

Restart the phones.