Make sure your Cisco IP Phones are optimized before you deploy your Cisco Headsets.
Configure Cisco IP Phones for Headsets
Most phones connected to Cisco Unified Communications Manager support Cisco Headsets. We recommend that you install the latest phone firmware release and device package before connecting your headset to a phone. When the headset first connects, it downloads the required firmware and begins the upgrade process.
Make sure that the phones on Cisco Unified Communications Manager are properly configured for use with headsets.
The following table describes the fields that control functions related to Cisco Headsets on Cisco Unified Communications Manager.
For more detailed information on all the Cisco IP Phone configuration fields in Cisco Unified Communications Manager, see the Feature Configuration Guide for Cisco Unified Communications Manager.
| Configuration Field Name | Cisco Headset 320 Series | Cisco Headset 520 Series | Cisco Headset 530 Series | Cisco Headset 560 Series | Cisco Headset 730 |
|---|---|---|---|---|---|
| Side USB Port (Cisco IP Phone 8851, 8851NR, 8861, 8865, and 8865NR only) | Applicable | Applicable | Applicable | Applicable | Applicable |
| Back USB Port (Cisco IP Phone 8861, 8865, and 8865NR only) | Applicable | Applicable | Applicable | Applicable | Applicable |
| Bluetooth (Cisco IP Phone 8845, 8851, 8861, and 8865 only) | Not Applicable | Not Applicable | Not Applicable | Applicable | Applicable |
Cisco IP Phone headset parameters on Cisco Unified CM
| Field Name | Field Type or Choices | Default | Description and Usage Guidelines |
|---|---|---|---|
| Side USB Port | Disabled Enabled | Enabled | Controls the ability to use the USB port on the side of the Cisco IP Phones 8851, 8851NR, 8861, 8865, and 8865NR. The side USB port or the back USB port must be enabled for users to connect the USB cables to their headsets. |
| Back USB Port | Disabled Enabled | Enabled | Controls the ability to use the USB port on the back of the Cisco IP Phones 8861, 8865, and 8865NR. The side USB port or the back USB port must be enabled for users to connect the USB cables to their headsets. |
| Bluetooth | Disabled Enabled | Enabled | Enables or disables the Bluetooth option on the phone. If disabled, the user can't enable bluetooth on the phone. Supported on Cisco IP Phone 8845, 8851, 8861, and 8865. Phones that don't support this feature don't display the field. |
Set up a single phone for a headset
You can configure a single phone for headset support. To configure a group of phones, use the Common Phone Profile.
| 1 | Sign into Cisco Unified Communications Manager Administration as an administrator. |
| 2 | Select |
| 3 | Locate the phone associated with the user. |
| 4 | Navigate to the Product Specific Configuration Layout pane and set the fields. |
| 5 | Check the Override Enterprise/Common Phone Profile Settings check box for any changed fields. |
| 6 | Click Save. |
| 7 | Click Apply Config. |
| 8 | Restart the phone. |
Set Up a Group of Phones for Headsets
You can configure a group of phones for headset support.
| 1 | Sign into Cisco Unified Communications Manager Administration as an administrator. |
| 2 | Select |
| 3 | Locate the phones. |
| 4 | Navigate to the Product Specific Configuration Layout pane and set the fields. |
| 5 | Check the Override Enterprise Settings check box for any changed fields. |
| 6 | Click Save. |
| 7 | Click Apply Config. |
| 8 | Restart the phones. |
