Transcriptions are only available in English for Webex.

1

On your Webex site, go to Preferences > Recording and check the Create recording transcripts for all my MP4 recordings check box.

If you don't see this option, either your site administrator has chosen to create transcripts automatically for all recordings or your site administrator hasn't allowed you to create recording transcripts automatically.

2

To view the recording transcript, see View, search, and edit Webex recording transcripts.

Question: Is there a charge for using the transcription service?

Answer: Recording transcriptions service has no additional cost for customers who currently have the NBR (Network Based Recordings) enabled. Administrators need to ensure that the NBR and transcription capability is ON for their sites.

Question: Is the transcription service available in my region?

Answer: The transcription service is available globally for all customers using NBRs. However, the recording transcription service supports English language only. If your meeting is in a language other than English, the resulting transcript may not be meaningful.

Question: How long does it take for a recording to get transcribed?

Answer: In most circumstances, a transcript appears within twice the duration of your meeting that is being transcribed. However, in rare circumstances it may take up to 24 hours for a transcription to appear, either due to the size of the meeting, or due to the temporary load on the transcription engine.

Question: How do I download the transcripts?

Answer: You can download the transcripts from your Webex site in Modern View.

Question: Why don’t I see my transcripts?

Answer: Transcripts might not be available for the following reasons:

  • Your account has not been enabled for transcripts—If you do not see a transcript panel when you play your recordings, then you do not have the transcript service enabled. Contact your site administrator for getting the transcription service activated.

  • You see an error in the transcript panel instead of the transcript—The system will not produce a transcript if the overall quality/accuracy of the transcript is anticipated to be poor. It may happen if the audio quality in the meeting was bad due to the following constraints:

    • Noisy background

    • Poor acoustics

    • Non-English words present in the audio

    • Thick accents