January, 2025

Version: 3.0.0.314

It is not recommended to run the Cisco Accessory Hub desktop app and the Webex app at the same time.

This release delivers the following features:

Support for Cisco Headset USB-C Adapter

You can use the Cisco Accessory Hub desktop app to pair the Cisco Headset USB-C Adapter to your Cisco Bluetooth® headset. With the Cisco Accessory Hub desktop app, you can also manage your paired headsets for the Cisco Headset USB-C Adapter. This includes viewing the history of headsets previously paired with your USB-C Adapter, connecting to them, or removing them from the history list. In addition, you can update the firmware of the Cisco Headset USB-C Adapter by using the Cisco Accessory Hub desktop app.

See the following links for more details:

Mute Reminder notification customization

When you start to speak while the earbud mics are muted during an active call or meeting, you will receive a gentle in-ear reminder that you are muted. You can enable or disable the mute reminder under the Audible Notification settings in the Cisco Accessory Hub Desktop app.

New notification configuration settings

You are now able to hear new voice prompts for the Surroundings settings. For example, when you are changing the Surroundings settings between Noise Cancellation, Neutral, and Transparency (Own Voice) modes, you will hear "Noise Cancellation On", "Neutral", and "Transparency On" ("Own Voice On"). You can configure the voice prompts notification settings in the Cisco Accessory Hub Desktop app.

See the following link for more details:

The Mute Reminder feature and new notification configuration settings are only supported with the Bang & Olufsen Cisco 950 earbud firmware 5.2.1. For more information, see the Bang & Olufsen Cisco 950 release notes.

Webex Control Hub headset management

  • After you log in the Cisco Accessory Hub desktop app with your Webex account, the connected Cisco headset registers to your account in Webex Control Hub. Webex system administrators can then configure settings of the headset in Control Hub. These configurations are pushed to the Accessory Hub desktop app and you can view the configuration updates as well.
  • A new Firmware toggle status is now available in the Headset info or the Camera info panel in the Cisco Accessory Hub desktop app. Control Hub Administrators can switch the firmware channel in Control Hub for a device, and you are now able to receive the latest firmware updates for the specified channel while logged into Control Hub through the Cisco Accessory Hub Desktop App.

Cisco Accessory Hub desktop app UI improvement

When installed on macOS platforms, the Cisco Accessory Hub desktop app now displays 3D animations for the connected Headsets, Desk Cameras, and Cisco Headset USB Adapters in the Accessories panel.

August, 2024

Version: 2.2.0.162

This release delivers the following features:

Support for Bang & Olufsen Cisco 900 Series

You can use the Cisco Accessory Hub desktop app to configure the settings and upgrade the firmware on the Bang & Olufsen Cisco 980 headset and 950 earbuds.

See the following links for more details:

Webex Control Hub device registration and inventory management

The Cisco Accessory Hub desktop app allows users to log in with their Webex account. After signing in, the connected Cisco headset or camera registers to the user in Control Hub, where administrators can then manage the device inventory.

For more information about this feature, see Sign in to Cisco Accessory Hub desktop app.

April, 2024

Version: 1.0.2.276

We are always working to improve the user experience. This sustaining update includes bug fixes and improves stability.

This release fixes the following bugs:

  • CSCwj69419: 'Upgrade Toast' of MacOS App does NOT prompt automatically when there is a newer version.

  • CSCwj69438: 720 MS upgrade failed (when BT connected as well).

  • CSCwj69444: Frame Rate Camera setting misses frame rate comparing to camera app.

February, 2024

The initial version of Cisco Accessory Hub desktop app is released with the following:

Cisco Desk Cameras

  • Cisco Desk Camera 4K
  • Cisco Desk Camera 1080p

Cisco Headsets

  • Cisco Headset 320 series (Webex version)
  • Cisco Headset 320 series (Microsoft Teams version)
  • Cisco Headset 520 series
  • Cisco Headset 530 series
  • Cisco Headset 560 series
  • Cisco Headset 720 series (Webex version)
  • Cisco Headset 720 series (Microsoft Teams version)
  • Cisco Headset 730

Cisco USB HD Adapter

Known caveats (bugs) are graded according to severity level, and can be either open or resolved.

Before you begin

You need the following to access the Bug Search Tool:

  • An internet connection

  • A web browser

  • A Cisco.com username and password

1

Open the Bug Search Tool.

2

Sign in with your Cisco.com username and password.

3

Enter the bug ID number in the Search for field and press Enter.

Open bugs

The bugs listed in the following table describe unresolved bugs in the most recent firmware release. Refer to the Bug Search Tool for more detailed information.

  • CSCwn65765: Accessory hub doesn't show the upgrade available for B&O Cisco 950 when Cisco Headset USB-C Adapter is connected

  • CSCwm33566: Intermittent: Audio Settings not complete display on B&O Cisco 950 and B&O Cisco 980

  • CSCwm33575: Intermittent: App can't detect Cisco Headset 730

  • CSCwm33578: Intermittent: App unresponsive during app upgrading

  • CSCwm33581: Intermittent: Accessory Hub should prompt FW update when local version not as same as GA version

  • CSCwm33585: Intermittent: Accessory Hub settings will not full displayed after B&O Cisco 980 language update