From the customer view in Control Hub, go to Services > Connected UC. On the UC Management card, click Inventory.
The list of cluster groups with the description, status, clusters, and nodes appear.
Click Details next to the cluster group to which the node belongs.
The Inventory page with the list of clusters belonging to the selected cluster group appears.
Click Details next to the cluster to which the node belongs.
The Node name with the version, product, and status appears.
Click the ellipsis ... icon next to Event History and choose Service Management.
The Service Management page appears with the list of services, such as Analytics, Certificate Management, Operational Metrics, Borderless CTI and Deployment Insights.
Use the toggle button to enable the service that you require, and follow the on-screen instructions to enable it.
- Deskphone control : You want to connect WxApp to desk phone to handle calls (dial digits , make calls , end calls etc )
- Extend & Connect : You want to use WxApp to make and receive calls using a home or hotel phone, because your PC hardware or available network connection does not support VoIP. Extend and Connect
Once a cluster is provisioned, CUCM will start syncing with the CCUC cloud to get the CTI request for users configured for the cluster. This feature is supported on release 14.2 SU2 onwards for CUCM and the minimum Webex App version supported is v42.6.