Change the network configuration from the Settings menu
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When experiencing network connectivity issues, you may need to adjust your network settings. Consult network administrator or service provider prior to making any configuration changes. This Help article is for Cisco Wireless Phone 9821 registered to Webex Calling or Cisco Unified Communications Manager (Unified CM).

Cisco Wireless Phone 9821 supports IP version 4 (IPv4). The IP parameters can be assigned automatically by the network, or you can set them manually from the IPv4 Setup menu.

1

Access the Settings app.

2

Select Admin settings > Network configuration > IPv4 Setup.

3

Configure the settings as needed. After entering the IP address in each field, press More and select Save.

IPv4 network configuration parameters

The available parameters in the IPv4 setup vary with the network settings in your organization.

Table 1. Parameters for IPv4 settings

Parameters

Options

Call control system

Description

DHCP

On (default)

Off

Both

Enable or disable DHCP on your phone.

Enable DHCP to allow your phone to get an IP address from the DHCP server. Otherwise, disable DHCP and manually assign an IP address to your phone.

DHCP address released

On

Off (default)

Both

Available only when DHCP is enabled.

To release the IP address that DHCP assigned for reassignment, turn on this switch. The phone loses network connectivity and becomes unregistered. Otherwise, turn off this switch. The phone retains or reacquires the IP address from the DHCP server and restores network connectivity and registration.

Alternate TFTP

On

Off (default)

Cisco Unified CM

Enable or disable alternate TFTP on your phone. You can turn on this switch when DHCP is enabled.

Indicates whether the phone is using an alternate TFTP server.

IP address

IPv4 address

Both

Available only when DHCP is disabled.

You must assign an IP address to the phone when DHCP is disabled. If you assign an IP address with this option, you must also assign a subnet mask and default router (gateway).

Subnet mask

Off

Both

Available only when DHCP is disabled.

You must specify the subset mask used by the phone when DHCP is disabled.

Default router

Both

Available only when DHCP is disabled.

Identify the default router for the phone to use when DHCP is disabled.

IPv4 DNS address 1

Both

Available only when DHCP is disabled.

Identify the primary Domain Name System (DNS) server that the phone uses.

IPv4 DNS address 2

Both

Available only when DHCP is disabled.

Identify the secondary Domain Name System (DNS) server that the phone uses.

IPv4 DNS address 3

Cisco Unified CM

Available only when DHCP is disabled.

Identify the optional backup Domain Name System (DNS) server that the phone uses.

TFTP server 1

Cisco Unified CM

Available only when Alternate TFTP is enabled.

Primary Trivial File Transfer Protocol (TFTP) server that the phone uses. If you are not using DHCP in your network and you want to change this server, you must use the TFTP Server 1 option.

If Alternate TFTP is enabled, enter a non-zero value for the TFTP Server 1 option.

If neither the primary TFTP server nor the backup TFTP server is listed in the CTL or ITL file on the phone, you must unlock the file before you can save changes to the TFTP Server 1 option. In this case, the phone deletes the file when you save changes to the TFTP Server 1 option. A new CTL or ITL file downloads from the new TFTP Server 1 address.

When the phone looks for the TFTP server, the phone gives precedence to manually assigned TFTP servers, regardless of the protocol.

TFTP server 2

Cisco Unified CM

Available only when Alternate TFTP is enabled.

Optional backup TFTP server that the phone uses if the primary TFTP server is unavailable.

If neither the primary TFTP server nor the backup TFTP server is listed in the CTL or ITL file on the phone, you must unlock either of the files before you can save changes to the TFTP Server 2 option. In this case, the phone deletes either of the files when you save changes to the TFTP Server 2 option. A new CTL or ITL file downloads from the new TFTP Server 2 address.

If you forget to unlock the CTL or ITL file, you can change the TFTP Server 2 address in either file, then erase them by pressing Erase from the Security Configuration menu. A new CTL or ITL file downloads from the new TFTP Server 2 address.

When the phone looks for the TFTP server, it gives precedence to manually assigned TFTP servers, regardless of the protocol.

BOOTP server

On

Off (default)

Cisco Unified CM

Bootstrap Protocol (BOOTP) server that a phone uses to automatically assign IP addresses when the phone boot with an IP address of 0.0.0.0. The BOOTP server listens for requests and responds with configuration data including the IP address.

DHCPv4 option to use 66,160,159,150,60,43,125

Webex Calling

Specify the DHCPv4 options that can deliver configuration parameters from a DHCP server to the phone.

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