Dedicated Instance for Webex Calling

Overview

This document provides high level configuration details about the Dedicated Instance for Webex Calling System Configuration (Dedicated Instance) that is built for a customer which includes Unified Communications (UC) applications:

Cisco Unified Communication Manager (Unified CM)
Cisco Unified Instant Message and Presence (IM&P)
Cisco Unified Unity Connection (CUCxN) and
Cisco Emergency Responder (CER)
Edge components (Cisco Expressways)

Cisco Configured Components

Cisco configures multiple components in the Customer’s Dedicated Instance UC applications. For these components to be easily identifiable, Cisco inserts an x in the beginning of the name of the component. This x prefix alerts partners to a Cisco-configured name, that the partner or customer administrators should not modify or delete. This format is also used for Cisco’s Operational monitoring/readiness of the Dedicated Instance UC applications.

The Partner or Customer should not modify or delete any of the following:

Region entries which are associated with resources in the Datacenter (DC) i.e., Conference bridges, SIP trunks, etc.
Device pool entries which are associated with devices in the Cisco’s Datacenter.
Security configurations as required
- Credential policy configuration
- SIP security profile configuration
Cisco configured SIP Trunks for various services integration, i.e., RedSky, Inter-op trunk to Webex Calling Multi-tenant, etc.
Cisco configures two CDR destinations in Unified CM to monitor the application and provide analytics in Control Hub for administrators.

Unless the Dedicated Instance document explicitly mentions to change a customer specific configuration in the SIP trunks.

Control Hub – Webex Calling

Component

Cisco Assigned Name

Details

Location

Services → Calling → Location

WXC-DI-<region>-LOC

Location is mandatory for activation of Interop SIP trunk between Webex Calling and Dedicated Instance.

The customer administrator must configure the Main Number for this default Location created. If this is not done, you will not be able to make or receive calls through the Route Group associated to this Location. See Configure PSTN Connection section in How to Activate Dedicated Instance for more information.

SIP Trunk

Services → Calling → Call Routing → Trunk

WXC-DI-<region>-TRK-<DC>

SIP trunk one to each Dedicated Instance datacenter within a region is configured for basic interop between Webex Calling and Dedicated Instance.

These are default trunks created by Cisco, should not be modified or deleted.

Route Group

Services → Calling → Call Routing → Route Group

WXC-DI-<region>-RG

Route Groups are configured with the Interop SIP trunks and administrator can easily configure or link their custom Dial Plan to the default Route Group.

Cisco Unified Communication Manager (Unified CM)

Component

Cisco assigned name

Details

Unified CM Groups

System → Cisco Unified CM Group

xCER-CMG
x<region>-CMG1
x<region>-CMG2

A Unified Communications Manager Group is a prioritized list of up to three redundant servers to which devices can register. Each group contains a primary node and up to two backup nodes.

Region

System → Region Information → Region

xCUCxN Reg
xSIP Trunk Reg
x<DC1> Reg
x<DC2> Reg

Regions provide capacity controls for Unified Communications Manager multisite deployments where you may need to limit the bandwidth for certain calls.

Device Pool

System → Device Pool

xCER_DP
xIMP_DP
x<DC1>_CMG1_DP
x<DC2>_CMG2_DP
x<DC1>_CUCxN_DP
x<DC2>_CUCxN_DP
x<DC1>_MEDIA_DP
x<DC2>_ MEDIA_DP
x<DC1>_ SBC_SIP_DP
x<DC2>_ SBC_SIP_DP

Device pools provide a common set of configurations for a group of devices. You can assign a device pool to devices such as phones, gateways, trunks, and CTI route points.

SIP Trunk Security Profile

System → Security → SIP Trunk Security Profile

xCUCxN_SIP_Trunk_Security_Profile_NonSecure
xExpressway_SIP_Trunk_Security_Profile
xIMP_SIP_Trunk_Security_Profile
xRedSky_Trunk_SP_NonSecure
xWxC_MT_Trunk_SP_NonSecure

Security related settings for the SIP trunk to allow you to assign a single security profile to multiple SIP trunks. Security related settings include device security mode, digest authentication, and incoming/outgoing transport type settings.

MRA Service Domain

Advanced Features → MRA Service Domain

MRA voice service domain <customer name>. <region>. wxc-di.webex.com.

MRA Service Domains let you specify which Expressway your phones register.

For example, customer.amer.wxc-di.webex.com, customer.emea.wxc-di.webex.com

The SIP URI address value provided during the Dedicated Instance Service Activation is the domain used for all the UC applications and Mobile and Remote Access (MRA) service domain for each region(s). The Voice Service Domain per region is provided in the Dedicated Instance access document shared through the Webex App message at the time-of-service activation.

SIP Trunk

Device → Trunk

SIP Trunks to:

IM&P:
- xIMP_SIP_Trunk
Expressway:
- xTrunk-to-<customer id>vccXXX
CUCxN:
- x<DC1>_CUCxN_SIP_Trunk_NonSecure
- x<DC2>_CUCxN_SIP_Trunk_NonSecure
RedSky:
- x<DC1>_e911_RedSky_TRK
- x<DC2>_e911_RedSky_TRK
Interop to WxC Multi-tenant:
- x<DC>_<region>_WxC_MT_TRK
Webex Meeting (Edge Audio):
- xWEA-<DC>-TRK

The SIP Trunk Configuration window contains the SIP signaling configurations that Unified CM uses to manage SIP calls.

The customer administrator must configure the SIP Normalization Script created. For more information, refer to Integrated Audio for Webex configuration.

Route Group

Call Routing → Route/Hunt → Route Group

RedSky:
- x<DC>_e911_RedSky_RG
Inter-op to WxC Multi-tenant:
- xWxC_MT_<region>_RG
Webex Meeting (Edge Audio):
- xWEA_<DC>_RG

Route List

Call Routing → Route/Hunt → Route List

RedSky:
- x<DC>_e911_RedSky_RL
Interop to WxC Multi-tenant:
- xWxC_MT_<region>_RL
Webex Meeting (Edge Audio):
- xWEA_<DC>_RL

SIP Profile

Device → Device Settings → SIP Profile

xCUCxN_SIP_Profile
xIMP Standard SIP Profile
xRedSky_SIP_Profile
xSIP_Profile_for_Expressways
xWxC_MT_SIP_Profile

SIP settings that you can assign to SIP devices and trunks that use this profile.

Common Phone Profile

Device → Device Settings → Common Phone Profile

xICE Phone Profile

Common Phone Profiles allow you to configure Feature Control Policy settings and then apply those settings to all the phones in your network that use that profile.

SIP Normalization Scripts

Device → Device Settings → SIP Normalization Scripts

xRedSky_Normalization
xWxC_MT_Normilization

Use the SIP Normalization script to add the X-DI-WxC-otg SIP Header for the Trunk towards Webex Calling. This value will be used for identifying the customer/cluster for call routing in the Webex Calling side.

Customer or partner is expected to update the RedSky account ID.

Application User

User Management → Application Users

partneradmin

The other application users are used by Cisco for operational and monitoring purpose.

Credential Policy

User Management → User Settings → Credential Policies

Unified CM For Cloud Credential Policy
Unified CM For Cloud Service Account Credential Policy
Unified CM For Cloud CER App User Account Credential Policy
Unified CM For Cloud Credential Policy - PIN

Credential policies control the authentication process for resources in Unified CM. A credential policy defines password requirements and account lockout details such as failed login attempts, expiration periods and lockout durations for end-user passwords, end-user PINs, and application user passwords. Credential policies can be assigned broadly to all accounts of a specific credential type, such as all end-user PINs, or they can be customized for a specific application user, or end user.

Roles

User Management → preferences → Roles

Customer AXL API Access
Customer CCMADMIN
Customer CCMADMIN ReadOnly
Customer IMPADMIN
Partner AXL API Access
Partner CCMADMIN
Partner CCMADMIN ReadOnly
Partner IMPADMIN
Partner RealtimeAndTraceCollection

The other Role is created by Cisco, and can’t be edited or deleted by Partner or Customer administrators.

Access Control Groups

User Management → User Settings → Access Control Group

See Rank 5 Access Control Group role assignment.

These Access Control Groups (AGC) are created by Cisco; Any combination of these ACGs can be used with partner or customer user with user rank 5 or below.

UC Services

User Management → User Settings → UC Services

IMP-Primary
IMP-Secondary
MS-Primary
MS-Secondary
VS-Primary
VS-Secondary

Configure the user's service profile to point to the Unified CM services that you want to apply to this service profile.

Service Profiles

User Management → User Settings → Service Profiles → xSTD-Cluster-UCSP-Voice-Only

UserServiceProfile

Service Profile allows you to create a profile that comprises common Unified CM Services settings.

The partner admin is required to get the HELD Customer ID and HELD+ Secure ID from his RedSky account and add them in the xSTD-Cluster-UCSP-Voice-Only of Service Profile section.

User Rank

User Management → User Settings → User Rank

3 - Partner Admin
4 – Customer Admin
5 – Enterprise User

The User Rank hierarchy provides a set of controls over which access control groups an administrator and can assign to an end user or application user.

Service Parameters - Cisco CallManager

System → Service Parameters → Cisco CallManager

Call Diagnostics Enabled – Enabled Only When CDR Enabled Flag is True
T302 Timer (msec) - 7500
Stop Routing On Unallocated Number Flag - False
Stop Routing On User Busy Flag – False
Strip G.729 Annex B (Silence Suppression) from Capabilities Required Field – True
Default Inter-Presence Group Subscription Required Field – Allow Subscription
Enable Enterprise Feature Access Required Field - True

Service Parameters - Cisco IP Voice Media Streaming App

System → Service Parameters → Cisco IP Voice Media Streaming App

Annunciator (ANN) Parameters → Run Flag – False
Media Termination Point (MTP) Parameters → Run Flag – False
Conference Bridge (CFB) Parameters → Run Flag – False

Enterprise Parameters

System → Enterprise Parameters

Cluster ID

Provides a unique identifier to the cluster.

Auto Registration Phone Protocol Required Field – SIP

This is the protocol used by the auto-registration phone during initialization.

Enable Dependency Records Required Field – True

Self Care Portal Parameters
- Self Care Portal Default Server

Cisco configures the Unified CM publisher node as default.

End-User Parameter
- Directory URI Alias Partition

Security Parameter
- Cluster Security Model - 1
- TFTP File Signature Algorithm - SHA512

Indicates the security mode of the cluster and the algorithm to be used while generating the CTL, ITL, and TFTP configuration files.

The Cluster security mode is set to Mixed Mode for the Unified CM Cluster.

Certificate Revocation and Expiry
- Certificate Validity Check - Disabled

Initiates the expiry checking services for the different applications.

Secure Phone URL Parameters
- Secure URL Authentication - http://<CUCM Publisher FQDN>:8443/ccmcip/authenticate.jsp
- Secure Directory URL (XML) - http://<CUCM Publisher FQDN>:8443/ccmcip/xmldirectory.jsp
- Secure Contact Search URL (UDS) - http://<CUCM Publisher FQDN>:8443/ cucm-uds/users

Clusterwide Domain Configuration
- Organization Top Level Domain
- Cluster Fully Qualified Domain Name

Cisco Syslog Agent
- Remote Syslog Server Name
- Syslog Severity For Remote Syslog messages Required Field - Warning

Rank 5 Access Control Group role assignment

Access Control Group Name	Rank	Role Assignment	Role privilege
Partner CCM Read Only	5	Same as Standard	See Role privilege table.
Customer CCM End Users	5	Standard CCM End Users	-
		Partner CTI Allow Control of Phones supporting Connected Xfer and conf	See Role privilege table.
		Partner CTI Allow Control of Phones supporting Rollover Mode	See Role privilege table.
		Standard CTI Enabled	-
Partner Admin-3rd Party API	5	Same as Standard	See Role privilege table.
Partner Application Client Users	5	Same as Standard	See Role privilege table.
Partner CAR Admin Users	5	Same as Standard	See Role privilege table.
Partner CCM End Users	5	Standard CCM End Users	-
Partner CCM End Users	5	Standard CCMUSER Administration	-
Partner CCM Gateway Administration	5	Same as Standard	-
Partner CCM Phone Administration	5	Same as Standard	-
Partner CCM Server Maintenance	5	Same as Standard	-
Partner CCM Server Monitoring	5	Same as Standard	-
Partner Confidential Access Level Users	5	Same as Standard	-
Partner CTI Allow Call Monitoring	5	Same as Standard	-
Partner CCM Admin Users	5	Partner AXL API Access	See Role privilege table.
		Partner CCMADMIN	See Role privilege table.
		Partner IMPADMIN	See Role privilege table.
		Partner RealtimeAndTraceCollection	See Role privilege table.
		Standad AXL API Users	-
		Standard Admin Rep Tool Admin	-
		Standard CCM Admin Users	-
		Standard CCM End Users	-
		Standard CCMUSER Administration	-
		Partner CTI Allow Control of Phones supporting Connected Xfer and conf	See Role privilege table.
		Partner CTI Allow Control of Phones supporting Rollover Mode	See Role privilege table.
		Standard CTI Enabled	-
		Standard CUReporting	-
Partner CTI Allow Call Park Monitoring	5	Same as Standard	-
Partner Third Party Application Users	5	Same as Standard	-
Partner CTI Allow Call Recording	5	Same as Standard	-
Partner CTI Allow Calling Number Modification	5	Same as Standard	-
Partner CTI Allow Control of All Devices	5	Same as Standard	-
Partner CTI Allow Control of Phones supporting Connected Xfer and conf	5	Same as Standard	-
Partner CTI Allow Control of Phones supporting Rollover Mode	5	Same as Standard	-
Partner CTI Allow Reception of SRTP Key Material	5	Same as Standard	-
Partner CTI Enabled	5	Same as Standard	-
Partner CTI Secure Connection	5	Same as Standard	-
Partner EM Authentication Proxy Rights	5	Same as Standard	-
Partner EM Roaming Across Clusters Super Users	5	Same as Standard	-
Partner Packet Sniffer Users	5	Same as Standard	-
Partner RealtimeAndTraceCollection	5	Same as Standard	-
Partner TabSync User	5	Same as Standard	-

Role privilege

Role	Rank	Resource	Privilege
Partner CAR Admin Users	5	Copy of Standard CAR Admin Users	same as Rank 1
Partner CCM Admin Users	5	Copy of Standard CCM Admin Users	same as Rank 1
Partner CCM End Users	5	Copy of Standard CCM End Users	same as Rank 1
Partner CCM Gateway Administration	5	Copy of Standard CCM Gateway Administration	same as Rank 1
Partner CCM Phone Administration	5	Copy of Standard CCM Phone Administration	same as Rank 1
Partner CCM Read Only	5	Copy of Standard CCM Read Only	same as Rank 1
Partner CCM Server Maintenance	5	Copy of Standard CCM Server Maintenance	same as Rank 1
Partner CCM Server Monitoring	5	Copy of Standard CCM Server Monitoring	same as Rank 1
Partner Confidential Access Level Users	5	Copy of Standard Confidential Access Level Users	same as Rank 1
Partner CTI Allow Call Monitoring	5	Copy of Standard CTI Allow Call Monitoring	same as Rank 1
Partner CTI Allow Call Park Monitoring	5	Copy of Standard CTI Allow Call Park Monitoring	same as Rank 1
Partner CTI Allow Call Recording	5	Copy of Standard CTI Allow Call Recording	same as Rank 1
Partner CTI Allow Calling Number Modification	5	Copy of Standard CTI Allow Calling Number Modification	same as Rank 1
Partner CTI Allow Control of All Devices	5	Copy of Standard CTI Allow Control of All Devices	same as Rank 1
Partner CTI Allow Control of Phones supporting Connected Xfer and conf	5	Copy of Standard CTI Allow Control of Phones supporting Connected Xfer and conf	same as Rank 1
Partner CTI Allow Control of Phones supporting Rollover Mode	5	Copy of Standard CTI Allow Control of Phones supporting Rollover Mode	same as Rank 1
Partner CTI Allow Reception of SRTP Key Material	5	Copy of Standard CTI Allow Reception of SRTP Key Material	same as Rank 1
Partner CTI Enabled	5	Copy of Standard CTI Enabled	same as Rank 1
Partner CTI Secure Connection	5	Copy of Standard CTI Secure Connection	same as Rank 1
Partner EM Authentication Proxy Rights	5	Copy of Standard EM Authentication Proxy Rights	same as Rank 1
Partner EM Roaming Across Clusters Super Users	5	Copy of Standard EM Roaming Across Clusters Super Users	same as Rank 1
Partner Packet Sniffer Users	5	Copy of Standard Packet Sniffer Users	same as Rank 1
Partner TabSync User	5	Copy of Standard TabSync User	same as Rank 1
Partner Admin-3rd Party API	5	Copy of Standard Admin-3rd Party API	same as Rank 1
Partner Application Client Users	5	Copy of Standard Application Client Users	same as Rank 1
Partner Third Party Application Users	5	Copy of Standard Third Party Application Users	same as Rank 1
Partner CCMADMIN Role	5	AAR Group web pages	read, update
		ALL License Device Usage Report	read, update
		Access Control Group web pages	read, update
		Access List	read, update
		Add Unity User	read, update
		Advanced License Device Usage Report	read, update
		Advanced License User Usage Report	read, update
		Advertised Route Pattern	read, update
		All License User Usage Report	read, update
		Announcement	read, update
		Annunciator web pages	read, update
		Application Dial Rules web pages	read, update
		Application Server	read, update
		Application User CAPF	read, update
		Application User Web Pages	read, update
		Audio Codec Preference List	read, update
		BLF Directed Call Park	read, update
		BLF Speeddial	read, update
		Basic License Device Usage Report	read, update
		Basic License User Usage Report	read, update
		Blocked Learned Pattern	read, update
		Blocked Learned Patterns	read, update
		Blocked Patterns	read, update
		Bulk Add/Update Lines	read, update
		Bulk Add/Update Phones	read, update
		Bulk CUPS User Page	read, update
		Bulk Config Tool Export	read, update
		Bulk Config Tool Import	read, update
		Bulk Config Tool Import Validation	read, update
		Bulk Delete Access List	read, update
		Bulk Delete Call Pickup Group	read, update
		Bulk Delete Client Matter Codes	read, update
		Bulk Delete Fallback Profile	read, update
		Bulk Delete Forced Authorization Codes	read, update
		Bulk Delete Gateways	read, update
		Bulk Delete IPMA Assistants	read, update
		Bulk Delete IPMA Managers	read, update
		Bulk Delete IPMA Managers/Assistants	read, update
		Bulk Delete Mobility Profiles	read, update
		Bulk Delete Phones	read, update
		Bulk Delete Remote Destination	read, update
		Bulk Delete Remote Destination Profile	read, update
		Bulk Delete UDP	read, update
		Bulk Delete Users	read, update
		Bulk Delete Vipr Enrolled DID Pattern Group	read, update
		Bulk Delete Vipr Exclusion Number Group	read, update
		Bulk Delete Vipr Route Filter Element	read, update
		Bulk Delete Vipr Route Filter Group	read, update
		Bulk EMCC Delete	read, update
		Bulk EMCC Insert/Update	read, update
		Bulk EMCC Template	read, update
		Bulk Export Access List	read, update
		Bulk Export Line Appearance	read, update
		Bulk Export Mobility Profiles	read, update
		Bulk Export Phones	read, update
		Bulk Export Remote Destination	read, update
		Bulk Export Remote Destination Profile	read, update
		Bulk Export UDP	read, update
		Bulk Export Users	read, update
		Bulk File Upload Pages	read, update
		Bulk Gateway File Format	read, update
		Bulk Gateway Template	read, update
		Bulk Generate Gateway Reports	read, update
		Bulk Generate IPMA Assistant Reports	read, update
Bulk Generate IPMA Manager Reports	read, update
Bulk Generate Phone Reports	read, update
Bulk Generate UDP Reports	read, update
Bulk Generate User Reports	read, update
Bulk Infrastructure Device Insert	insert, update
Bulk Insert Access List	read, update
Bulk Insert Call Pickup Group	read, update
Bulk Insert Client Matter Codes	read, update
Bulk Insert Fallback Profile	read, update
Bulk Insert Forced Authorization Codes	read, update
Bulk Insert Gateways	read, update
Bulk Insert IPMA Managers/Assistants	read, update
Bulk Insert Imported Directory URI	read, update
Bulk Insert Intercom	read, update
Bulk Insert Mobility Profiles	read, update
Bulk Insert Phones	read, update
Bulk Insert Phones with Users	read, update
Bulk Insert Remote Destination	read, update
Bulk Insert Remote Destination Profile	read, update
Bulk Insert UDP	read, update
Bulk Insert Users	read, update
Bulk Insert Vipr Enrolled DID Pattern Group	read, update
Bulk Insert Vipr Exclusion Number Group	read, update
Bulk Insert Vipr Route Filter Element	read, update
Bulk Insert Vipr Route Filter Group	read, update
Bulk Intercom DN Template	read, update
Bulk Job Scheduler pages	read, update
Bulk Migrate Phones	read, update
Bulk Phone & Users File Format	read, update
Bulk Phone File Format	read, update
Bulk Phone Migration	read, update
Bulk Phone Template	read, update
Bulk Region Matrix	read, update
Bulk Remote Destination Profile Add File Format	read, update
Bulk Remote Destination Profile Create File Format	read, update
Bulk Remote Destination Profile Template	read, update
Bulk Reset Password/PIN	read, update
Bulk Reset/Restart Phones	read, update
Bulk Secure TAPS	read, update
Bulk UDP File Format	read, update
Bulk UDP Intercom DN Add	read, update
Bulk UDP Intercom DN Update	read, update
Bulk UDP Template	read, update
Bulk Update Intercom	read, update
Bulk Update Line Appearance	read, update
Bulk Update Phones	read, update
Bulk Update UDP	read, update
Bulk Update Users	read, update
Bulk User CAPF Delete	read, update
Bulk User CAPF Export	read, update
Bulk User CAPF Insert	read, update
Bulk User Locales for TAPS	read, update
Bulk User Template	read, update
Bulk Validate Phones	read, update
Bulk Validate Phones/Users	read, update
Bulk Validate UDP	read, update
Bulk View TAPS Log File	read, update
Bulk Wipe/Lock Phones	read, update
CCD Advertising Service Profile	read, update
CCD Feature Configuration	read, update
CCD Requesting Service Profile	read, update
CMC Info	read, update
CTI Route Point web pages	read, update
CUMA Server Security Profile	read, update
Call Control Agent Profile	read, update
Call Control Discovery Partition	read, update
Call Park web pages	read, update
Call Pickup web pages	read, update
CallManager Group web pages	read, update
CallManager web pages	read, update
Called Party Tracing	read, update
Called Party Transformation Pattern	read, update
Calling Search Space web pages	read, update
Certificate web pages	read
Cloud Onboarding Page	read
Common Device Mobility Profile	read, update
Common Phone Profile	read, update
Conference Bridge web pages	read, update
Conference Now web pages	read, update
Confidential Access Level	read, update
Credential	read, update
Credential Policy	read, update
Credential Policy Default	read, update
Cross-Origin Resource Sharing	read, update
DHCP Server Web Pages	read, update
DHCP Subnet Web Pages	read, update
DRF Restore Warning Page	read
DRF Schedule Page	read
DRF Show Dependency Page	read
DRF Show Status Page	read
Date/Time Group web pages	read, update
Default Device Profile web pages	read, update
Delete Unassigned DN	read, update
Device Default web pages	read, update
Device Mobility Group	read, update
Device Mobility Info	read, update
Device Pool web pages	read, update
Device Profile web pages	read, update
Dial Plan	read, update
Dial Rule Pattern Info	read, update
Dial Rules Info	read, update
Directed Call Park	read, update
Directory Dial Rules pages	read, update
Directory Number web pages	read, update
Download Local Directory URI	read, update
E911 Messages	read, update
ELIN Group Web Pages	read, update
EMCC Feature Config	read, update
EMCC Intercluster Service Profile	read, update
EMCC Remote Cluster	read, update
EMCC Remote Cluster Service Override	read, update
Emergency Call Routing Regulations	read, update
Emergency Location Configuration Web Pages	read, update
Emergency Notification Page	read, update
End User CAPF	read, update
Enhanced License Device Usage Report	read, update
Enhanced License User Usage Report	read, update
Enterprise Parameters web pages	read, update
Enterprise Phone Configuration	read, update
Essential License Device Usage Report	read, update
Essential License User Usage Report	read, update
Export Local URIs	read, update
Expressway-C	-
External Call Control Profile	read, update
Fac Info	read, update
FallBack Feature Configuration Page	read, update
Fallback Profile Web Pages	read, update
Feature Control Policy	read, update
Feature Group Template web pages	read, update
Firmware Load web pages	read, update
Fixed MOH Audio Source	read, update
Gate Keeper web pages	read, update
Gateway Security Profile	read, update
Gateway web pages	read, update
Geolocation	read, update
Geolocation Filter	read, update
Geolocation Policy	read, update
H323 Security Profile	read, update
HTTP Profile	read, update
Handoff Mobility Setup	read, update
Headset Finesse Configuration	read, update
Headset and Accessories Inventory	read, update
Headset and Accessories Inventory Summary	read, update
Headset and Accessories Template	read, update
Hosted DN Group	read, update
Hosted DN Patterns	read, update
Hunt List	read, update
Hunt Pilot	read, update
ILS Cluster View page	read, update
ILS web pages	read, update
IME Enrolled Group Web Pages	read, update
IME Enrolled Pattern Web Pages	read, update
IME Exclusion Group Web Pages	read, update
IME Exclusion Number Web Pages	read, update
IME Feature Configuration Page	read, update
IME Firewall Web Pages	read, update
IME Learned Route Web Pages	read, update
IME Server Web Pages	read, update
IME Service Web Pages	read, update
IME Transformation Web Pages	read, update
IME Trusted Element Web Pages	read, update
IME Trusted Group Web Pages	read, update
IME UCM External Address List Web Page	read, update
IPMA Wizard web pages	read, update
IVR Source web pages	read, update
Imported Directory URI	read, update
Imported Directory URI Catalog	read, update
Imported Pattern	read, update
Intercluster Directory URI Configuration	read, update
IntercomCallingSearchSpace	read, update
IntercomDirectoryNumber	read, update
IntercomRoutePartition	read, update
IntercomTranslation	read, update
LDAP Authentication Configuration Page	read, update
LDAP Custom Filter Configuration	read, update
LDAP Directory Configuration Pages	read, update
LDAP Search Configuration Page	read, update
LDAP System Configuration Page	read, update
Ldap Sync UserGroup	read, update
Learned Alternate Numbers	read, update
Learned Directory URIs	read, update
Learned Object	read, update
Learned Patterns	read, update
License Device Usage Report	read, update
License User Usage Report	read, update
License User View Details	read, update
Licensing	read
Licensing Report	read
Line Appearance web pages	read, update
Line Group web pages	read, update
Line Template Page	read, update
Local Route Group	read, update
Location Bandwidth Manager Group	read, update
Location Bandwidth Manager(LBM) Intercluster Replication Group	read, update
Location web pages	read, update
MLPP Domain web pages	read, update
MOH Audio Source Management web pages	read, update
MOH Audio Source web pages	read, update
MOH Server web pages	read, update
MRA Service Domain	read, update
Media Resource Group List web pages	read, update
Media Resource Group web pages	read, update
Media Termination Point web pages	read, update
Meet Me web pages	read, update
Message Waiting web pages	read, update
Mobile Voice Access	read, update
Mobility Configuration	read, update
Mobility Enterprise Feature Access	read, update
Mobility Profile	read, update
NTP Server	read, update
Network Access Profile	read, update
Page Layout Preference web pages	read, update
Panic Button Popup Page	read, update
Pattern Parameter Info	read, update
Phone Activation Code Page	read
Phone Add Page	read, update
Phone Button Layout web pages	read, update
Phone Button Template web pages	read, update
Phone Device Profile Page	read, update
Phone Migration	read, update
Phone Security Profile	read, update
Phone Service Subscribe Page	read, update
Phone Services web pages	read, update
Phone web pages	read, update
Physical Location	read, update
Plugin web pages	read, update
Premium License Device Usage Report	read, update
Premium License User Usage Report	read, update
Presence Group	read,, update
Presence License User Usage Report	read, update
Presence Redundancy Group	read, update
Presence Server Status	read, update
Presence User Assignment	read, update
Professional License User Usage Report	read, update
Recording Profile	read, update
Region web pages	read, update
RemoteDestination	read, update
RemoteDestinationTemplate	read, update
Reorder Info	read, update
Resource Priority Namespace	read, update
Resource Priority Namespace List	read, update
Role web pages	read
Route Filter web pages	read, update
Route Group web pages	read, update
Route List	read, update
Route Partition web pages	read, update
Route Partitions For Learned Patterns	read, update
Route Pattern Popup Page	read, update
Route Pattern web pages	read, update
Route Pattern2	read, update
Route Plan Report web pages	read, update
SAF Forwarder	read, update
SAF Security Profile	read, update
SAML Single Sign-On	read, update
SCCP Security Profile	read, update
SDP Transparency Profile	read, update
SIP Normalization Script	read, update
SIP Phone Security Profile	read, update
SIP Profile	read, update
SIP Realm	read, update
SIP Route Pattern	read, update
SIP Trunk Security Profile	read, update
SRST Certificate	read, update
SRST web pages	read, update
SSO Wizard web pages	read, update
Security Setting web pages	read, update
Self Provisioning Configuration	read, update
Server web pages	read, update
Service Parameter web pages	read, update
Service Profile web pages	read, update
Service Url Page	read, update
Softkey Template web pages	read, update
Speed Dial Page	read, update
Super Copy Info	read, update
Switches and Access Point Web Pages	read, update
Telepresence License Device Usage Report	read, update
Telepresence License User Usage Report	read, update
Time Period	read, update
Time Schedule	read, update
Transcoder web pages	read, update
Transformation Pattern	read, update
Transformation Profile Web Pages	read, update
Translation Pattern web pages	read, update
Trunk web pages	read, update
UC Service web pages	read, update
Universal Device Template web pages	read, update
Universal Line Template web pages	read, update
User Profile	read, update
User Rank web pages	read, update
User web pages	read, update
VOH Server web pages	read, update
VPN Feature Config	read, update
VPN Gateway web pages	read, update
VPN Group web pages	read, update
VPN Profile	read, update
Voice Mail Pilot web pages	read, update
Voice Mail Port Wizard web pages	read, update
Voice Mail Port web pages	read, update
Voice Mail Profile web pages	read, update
Voice Mail web pages	read, update
Wi-Fi Hotspot Profile	read, update
Wireless Access Point Controller Web Pages	read, update
Wireless LAN Profile	read, update
Wireless LAN Profile Group	read, update
Partner RealtimeAndTraceCollection	5	Alarm Configuration web page	read
		Alarm Definition web page	read
		Audit Configuration	read
		Audit Trace	read
		CDR Management	read
		Call Home Configuration web page	read
		Called Party Tracing	read, update
		Control Center - Feature Services web page	read, update
		Control Center - Network Services web page	read, update
		Locations Assertions Detail web page	read, update
		Locations Disconnected Groups web page	read, update
		Locations Discrepancy web page	read, update
		Locations Effective Path web page	read, update
		Locations Topology web page	read, update
		Log Partition Monitoring->Configuration web page	read, update
		RTMT->Alert Config	read, update
		RTMT->Profile Saving	read, update
		Real Time Monitoring Tool	read, update
		SNMP->V1/V2c->Configuration->Community String web page	-
		SNMP->V1/V2c->Configuration->Notification Destination web page	-
		SNMP->V3 Configuration->Notification Destination web page	-
		SNMP->V3 Configuration->User web page	-
		SNMP->system Group Configuration->MIB2 System Group Configuration web page	-
		SOAP Backup and Restore APIs	-
		SOAP CDR on Demand APIs	-
		SOAP CDR on Demand APIs 2	-
		SOAP Call Record APIs	-
		SOAP Control Center APIs	-
		SOAP Control Center APIs 2	-
		SOAP Diagnostic Portal Database Service	-
		SOAP Log Collection APIs	-
		SOAP Log Collection APIs 2	-
		SOAP Performance Informations APIs	-
		SOAP Performance Informations APIs 2	-
		SOAP Realtime Informations and Control Center APIs	-
		SOAP Realtime Informations and Control Center APIs 2	-
		SOAP SNMP Config API	-
		SOAP Troubleshooter API	-
		Service Activation web page	read, update
		Serviceability Report Archive	read, update
		Trace Collection Tool	read, update
		Trace Configuration web page	read, update
		Troubleshoot Trace Settings web page	read, update
Partner AXL API Access	5	Add Api	Allow to use API
		Execute SQL Query	Allow to use API
		Execute SQL Update	Allow to use API
		Get Api	Allow to use API
		List Api	Allow to use API
		Remove Api	Allow to use API
		Update Api	Allow to use API
Partner IMPADMIN	5	read update	-
		Advanced Presence Settings	read, update
		Applications Listeners	read, update
		Bulk Contact List Export	read, update
		Bulk Contact List Update	read, update
		Bulk Contacts Rename	read, update
		Bulk File Upload Pages	read, update
		Bulk Job Scheduler pages	read, update
		Bulk Legacy Clients/Microsoft RCC	read, update
		CCMCIP Profile	read, update
		Centralized Deployment	-
		Certificate Import Tool	read, update
		Client Types	read, update
		Compliance	read, update
		Compliance Change Password	-
		Compliance Disable Encryption	-
		Compliance Download Encryption	-
		Compliance Profile	read, update
		Compliance Profile Routing Priority	read, update
		Dashboard	read, update
		Email Federated Domains	read, update
		Enterprise Parameters web pages	read, update
		Exchange Certificate Config	read, update
		Exchange Certificate Detail	read, update
		Export Non-presence Contact List	read, update
		Export User Location Details	-
		External Database Jobs	read, update
		External Database Settings	read, update
		External File Server	read, update
		Federated Domains	read, update
		File Transfer	read, update
		General Certificate Config	read, update
		Global Security Settings	read, update
		Group Chat Rooms Relocation	-
		Group Chat Server Alias and Room	-
		Group Chat and Persistent Chat Settings	read, update
		Import Non-presence Contact List	read, update
		Import User Location Details	-
		Incoming SIP Proxy ACL	read, update
		Inter-Clustering	read, update
		Intradomian Federation Setup	read, update
		LDAP Hosts for Third Party Client Contact Search	read, update
		LDAP Settings for Third Party Client Contact Search	read, update
		Legacy Client Settings	read, update
		MOC Troubleshooter	read, update
		Messaging Settings	read, update
		Method/Event Routing	read, update
		Microsoft RCC Settings	read, update
		Microsoft RCC User Assignment	read, update
		Notifications	read, update
		Number Expansion	read, update
		Outgoing SIP Proxy ACL	read, update
		Plugin web pages	read, update
		Presence Domains	read, update
		Presence Gateways	read, update
		Presence Routing Settings	read, update
		Presence Search	read, update
		Presence Settings	read, update
		Service Parameter web pages	read, update
		Static Routes	read, update
		TC Sysadmins	read, update
		TLS Context	read, update
		TLS Peer Subjects	read, update
		Text Chat Node Alias	read, update
Third Party Compliance Server	read, update
Topology	read, update
Troubleshooter	read, update
Whats New	read, update
XMPP Federation Policy	read, update
XMPP Federation Settings	read, update

Cisco Unified Unity Connection (CUCxN)

Component

Cisco Assigned Name

Details

Partition

Dialplan → Partition

<customer id><dc id>ccnXXX Partition

Tenant partitioning also introduces the concept of using the corporate email addresses as their alias, which enables alias uniqueness across tenants.

Search Space

Dialplan → Search Space

<customer id><dc id>ccnXXX Search Space

Search spaces are assigned to objects such as user primary extensions, routing rules, call handlers, or VPIM locations.

Authentication Rules

System Settings

UCM For Cloud Credential Policy - Voice Mail Application

UCM For Cloud Credential Policy - Web Application

Authentication rules govern user passwords, PINs, and account lockouts for all user accounts.

Roles

System Settings → Roles → Custom Roles

Partner CUC Admin

Custom roles are the roles that you create with a list of privileges based on your organizational requirements. Custom roles can be assigned or unassigned to users by System Administrator or a custom role user with role assignment privilege.

Port Group

Telephony Integrations → Port Group

PortGroup-<region>1
PortGroup-<region>2

Port Groups are assigned voice messaging ports that define Unity Connection integration configuration settings.

Port

Telephony Integrations → Port

PortGroup-<region>1-XXX

Enterprise Parameters

System Settings → Enterprise Parameters

Cluster ID
Trusted List of Hosts in HTTP Referer/Host Header
Remote Syslog Server Name 1
Remote Syslog Server Name 2

Enterprise parameters for Cisco Unity Connection provide default settings that apply to all services in Cisco Unified Serviceability.

Users

Users → Users

Partneradmin

The other application users are used by Cisco for operational and monitoring purpose.

Cisco Emergency Responder (CER)

Component

Cisco Assigned Name

Details

SysLog Server

System → Cisco ER Group Settings

Syslog Server

SNMPv3 Settings

Phone Tracking → SNMPv3 Settings

SNMP user details will be added for all the CUCM nodes.

Cisco Unified Communications Manager Cluster

CUCM Publisher details will be added.

Users

User Management → Users

Partneradmin

The other application users are used by Cisco for operational and monitoring purpose.

Roles

User Management → Roles

Partner CUC Admin

User Groups

User Management → User Groups

Partner → Admin Group

Red Sky Configuration

System → Intrado VUI Settings

Redsky Root certificate uploaded
VUI URL
Enable HTTP Proxy

As part of the RedSky configuration:

Proxy Host name/IP Address hosted in Cisco’s datacenter is configured
The RedSky certificate is updated in CER

The partner administrator is required to get the CER Account ID from their RedSky portal and add the details in Intrado Account ID field.

Edge Components (Cisco Expressways)

Component	Cisco Assigned Name
IP System → Network Interfaces → IP	LAN 1 IP address
DNS System → DNS	DNS server IP address (should not be modified)
Time System → Time	NTP servers IP address (should not be modified)
Clustering System → Clustering	Cisco UCM details address (should not be modified)

Call Policy Rule

To enhance the security of the base Dedicated Instance platform, and to promote good security practice, Dedicated Instance Expressway E’s are preconfigured with a Call Policy to block all inbound B2B calls.

During configuration and testing of B2B services, this call policy should be updated in line with the customers requirement. This ensures that the B2B calls are destined for the correct destinations and/or come from valid sources.

Refer to About Call Policy for more information.

The Dedicated Instance UC application access details along with the credentials are shared only through the Webex App message to the partner or customer email ID provided in the Cisco Webex Order for a Customer wizard. By default, the access document is shared only to the partner's email ID through Webex App. If the partner's email ID is not available then the customer's email ID is used for the Webex App message notification.

See, Webex App | Sign In for the First Time for more information.

Overview

Cisco Configured Components

Control Hub – Webex Calling

Cisco Unified Communication Manager (Unified CM)

Rank 5 Access Control Group role assignment

Role privilege

Cisco Unified Unity Connection (CUCxN)

Cisco Emergency Responder (CER)

Edge Components (Cisco Expressways)

Small Business

Enterprise

Devices

Solutions For

Resources

Company