Result code 5 - Error: 'Invalid merchant information'
Error 5 'Invalid merchant information' when trying to enter credit card information
I get an 'Error: Invalid merchant information' when I try to register for my session.
When I try to enter my credit card information I'm getting a 'Result code 5 Error: Invalid merchant information'
Solution:
You can receive the error message 'Result code 5 - Error: 'Invalid merchant information' for several reasons:
To fix the problem:
Deactivated account
Contact your merchant bank to verify your account is still active with both the bank and the processor.
Invalid account information
Contact your merchant bank to verify your account and processor information. After verification, contact PayPal Merchant Services support department by phone at 1-888-883-9770 or via e-mail at payflow-support@paypal.com to correct the account information if necessary.
Global Payments, card type not setup
Contact your merchant bank and request to have the card type used added to your account. If the card type has been added, then contact Global Payments Central (MAPP) 800-622-2318 to confirm that your account is setup for terminal based transactions.
