Cisco Webex Add-On Required when Starting or Joining a Meeting on a Mac

Cisco Webex Add-On Required when starting or joining a meeting on a Mac.

How do I install Webex Meeting software on my Mac?

Safari or Firefox displays a Cisco Webex Add-On Required message when joining from a Mac.

Error: 'Service Unavailable' when joining a Personal Room meeting from a Mac on Safari or Firefox.


Follow the steps below to install Webex Meetings software on your Mac:

  1. On the Cisco Webex Add-On Required page, click the Download and Install Add-On button.

  2. Double-click on the Cisco_Webex_Add-On.dmg file that was just downloaded.

  3. Double-click on the Install Cisco Webex Add-On.App file.

  4. Click the Open button.

  5. Click the Install button.

    After a few moments, the Webex meeting window will appear. If the issue persists, follow the additional steps below:
  6. In Safari, go to Preferences > Security, then check Allow plugins.
  7. Exit and restart the browser for the changes to take effect.

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