Was this article helpful?
Thanks for your feedback.
Mac Outlook Webex Desktop Application Issue - Webex Icons Missing or Can't Update Meetings
Feedback?Mac Outlook 16.22 Webex Desktop Application Issue
Webex icons in Outlook for Mac disappeared
Problems editing or scheduling Webex meetings in Outlook for Mac
Due to a recent code change in Microsoft Office for Mac the Webex Desktop App Outlook integration is no longer compatible. This impacts Outlook versions 16.21, 16.22, 16.23 and 16.24. Users who install this build of Office will lose the Webex icons and ability to schedule or edit meetings within Outlook. It is recommended that users and organizations hold off on adopting this version of Office until this issue can be addressed.
For users that have already installed this update, you may schedule and start meetings from your Webex site as a workaround.
See the matrix below:
| Exchange Server Type / Outlook for Mac Client Version | On Prem Exchange | O365 | Webex Outlook plug-in support version |
| Earlier than 16.21 | No impact | No impact | WBS 33.0.7, WBS 33.6.X, WBS 33.9.X, WBS 39.1.X |
| 16.21 - 16.22 | No impact | Impacted (Update meeting) | WBS 33.0.7, WBS 33.6.6 - 33.6.9, WBS 33.9.X and WBS 39.1.X |
| 16.23 fast channel | No impact | Impacted (Update meeting) | WBS 39.1.4 and above |
| 16.23 slow channel and 16.24 | Blocked (Desktop App versions prior to WBS 39.2.1, WBS 39.1.6 and WBS 33.6.10) | Blocked (Desktop App versions prior to WBS 39.2.1, WBS 39.1.6 and WBS 33.6.10) | WBS 39.2.1, WBS 39.1.6 and WBS 33.6.10 |
Was this article helpful?
