Features migrated

• Calling Plan

  • Group level
    • Codes management
    • Transfer numbers
    • Outgoing calling plan
  • User level
    • Outgoing Authorization Codes
    • Transfer Numbers
    • Outgoing Calling Plan
    • Incoming Calling Plan

Phones migrated - N/A

Tools

• Token generator tool - no change

• Extract tool

  • [BroadWorks/Webex for BroadWorks to Wholesale] - The tool is enhanced to identify and highlight the misspelled location names.

  • [BroadWorks/Webex for BroadWorks to Wholesale] - A note is updated to the partner.cfg file, to state that the administrators can change the profile server credentials only if the credentials differ from the regular BroadWorks credentials.
  • [BroadWorks/Webex for BroadWorks to Wholesale] - Added a device registration version field for devices which are registered at the service provider level to support the migration of devices that are registered only once in BroadWorks.
  • The Extract Tool uses the Search Command to verify the existence of the BroadWorks Service Provider ID handling the case-insensitive input.

• Transform tool

  • Added a warning message in the exception report that indicates The auto-attendant using enterprise-level extension or name dialing in BroadWorks will no longer function after migration. This warning is logged only during location-by-location migration and not during the migration of all sites under a customer.

  • In the exception report, added the BroadWorks Service Provider Name under the location dependency section.

  • [BroadCloud to Wholesale same region] - The exception report is enhanced to include a message provisioning will fail due to email address conflicts, when the customer’s primary email address matches with the Wholesale subscriber’s email address during provisioning.

  • The exception report is enhanced to notify the admin about duplicate email addresses found in rialtoUsers.csv and users.csv.
  • The tool was incorrectly setting the Call Forwarding feature to send calls to voicemail. This issue is resolved now.
  • Fixed an issue where the tool was incorrectly setting the Send calls to voicemail during a busy line, unanswered and unreachable in Webex.
  • The customers.csv file now includes flexonly columns. Administrators running the Transform Tool to migrate customers to Wholesale can omit these columns, as they aren’t relevant for Wholesale migration.

• Provisioning tool

  • Fixed an issue where the tool was repeatedly retrying to update Wholesale customer request PUT /Wholesale/customers/{customerId} API despite the errors in the customer's status caused by Customer Organization ID mandatory.

  • Fixed an issue where the tool logged an error message for the initial 403 Forbidden response, even when the subsequent retry succeeded with a 200 is OK. The error message is now logged only if all retry attempts fail.
  • Fixed an issue where the tool incorrectly logged subscribers as successful in the success file, even if they are pre-existed in a Cisco Webex Organization or used an email domain associated with a different Webex Organization. These cases now trigger an error file.
  • [BroadWorks/Webex for BroadWorks to Wholesale] - The tool now generates a CSV file containing autogenerated access codes for pairing handsets after provisioning the new DECT devices for both users and workspaces.

• Device move tool

  • [BroadWorks/Webex for BroadWorks to Wholesale] - The tool is enhanced to display the Webex Calling device status for new phones.

  • [BroadWorks/Webex for BroadWorks to Wholesale] - The tool is enhanced by adding a Refresh option to allow retrieval of the Device Registration Status from BroadWorks and Webex Calling as needed.

Features migrated

• N/A

Phones migrated

• New phones - N/A

• Existing phones - N/A

Tools

• Token generator tool - no change

• Extract tool - no change

• Transform tool

  • Fixed an issue where the Holiday Schedule parameter was missing when creating a new rule for Selective Call Forwarding.

  • Resolved a bug related to the missing t38FaxCompression parameter during the creation of a shared call appearance.

• Provisioning tool - no change

• Device move tool - no change

Features migrated

• User’s Connected Line Identification Restriction.

Phones migrated

• New phones - Audio Codes MP 202, 202R, 204, and 204R

• Existing phones - N/A

Tools

• Token generator tool - no change

• Extract tool - no change

• Transform tool

  • Enhanced the exception report that includes the BroadWorks Enterprise ID and Group ID

  • A new property - ASSIGN_PRIMARY_USER_FOR_SCA_ONLY_DEVICES is added to the partner.cfg file. This allows the administrators to assign a primary owner (User or Workspace) to devices where all lines are shared.

• Provisioning tool

  • DECT handsets are provisioned in the same order as configured in the Cisco BroadWorks.

• Device move tool

  • Device migration statistics are enhanced for Cisco BroadWorks to Webex Wholesale migration.

Features migrated

• Provisioning and device migration now support the new UK data center.

Phones migrated - N/A

Tools

• Token generator tool - no change

• Extract tool - no change

• Transform tool - no change

• Provisioning tool

  • The tool provisions locations, users, and features for customers associated with the new UK data center.

• Device move tool

  • The tool migrates devices to the new UK data center when the customer's cloud calling region is set to the UK.

Features migrated

• Hunt Group Busy settings.

• Auto Attendants sub menus are migrated as regular Auto Attendant menus.

Phones migrated - N/A

Tools

• Token generator tool - no change

• Extract tool

  • Administrators can set up their Profile Server Credentials in the partner.cfg file to download media (announcement) files during the extraction process.

  • The tool generates an error file containing the file URLs if it fails to download the media (announcement) files from the Profile Server during extraction.

• Transform tool

  • Enhanced the exception report to inform administrators when devices have only Shared Call Appearances and no primary user.

  • Command-line arguments are validated in Windows. The tool displays an error message in the console for any arguments that are unsupported or invalid.

  • The minimum firmware version is used for migrating devices, instead of the recommended firmware version.

  • The exception report is improved to notify administrators with a message, Devices that were previously registered but are not currently registered.

  • Workspaces can be assigned to the Shared Call Appearances.

  • The exception report is improved to sort users without email addresses by customer and then by extension.

  • The exception report is enhanced to display device profiles that are unused when they aren’t associated with any users.

  • Added a new column Customer Name in the users_use_partners_upn.csv file.

  • Resolved limitation with locations.csv to allow usage independent of groups configured in customers.csv.

• Provisioning tool

  • Assign Workspaces and Virtual Lines as agents, supervisors, and members to group and user features.

  • Bug fix – Prevented the Null Pointer Exception from being printed in the console log.

• Device move tool

  • A new property, RESEND_INVITATION_EMAILS is introduced to allow administrators to send welcome emails to subscribers. It’s applicable for BroadWorks, Webex for BroadWorks, and BroadCloud to Wholesale migrations.

  • Bug fix – Activate only the phone numbers specified in the customer JSON file, rather than all numbers from the customer organization.

Features migrated

• Partner administrators can configure their SAML Partner Entity ID in the partner.cfg file to enable the Partner's SSO for their customer organizations.

• When the primary email address in the customer JSON doesn’t exist in the customer organization, a user is created as a person with a full admin role.

• Partner administrators can assign Cisco 9841 and 9851 devices as new phones to their users.

• When a Priority Alert is set for a Hunt Group in BWKS, the numbers are provisioned as alternate numbers with a ring pattern.

Phones migrated - N/A

Tools

• Token generator tool - no change

• Extract tool

  • The issue where the Extract Tool entered an infinite loop when it couldn't connect to the Webex APIs is resolved.

• Transform tool

  • Unused files are removed from the release bundle.

  • Updated the locations.csv file header from locationId to groupId.

  • Minimum firmware version 66.82.0.30 is required for migrating Yealink T46S devices.

  • Only the first 50 characters of a customer name are used when creating a wholesale customer.

  • Unused user IDs from the users.csv file are reported in the exception report.

  • Enhanced the exception report to indicate which fields are missing in the customer address.

  • Enhanced the exception report to show the auto-attendants that uses enterprise level dial will no longer function after migration.

• Provisioning tool

  • Resolved an issue where a location's routing prefix couldn’t be updated if a previous routing prefix update was still in progress for that location within a customer.

  • If no user with a full admin role exists, the provisioning tool reports an error before assigning wholesale packages to the existing Webex for BroadWorks customer.

  • The provisioning tool reports an error if there’s a mismatch between the wholesale customer address and the address in the Customer JSON.

  • New workspaces are provisioned during the preparation phase of Webex for BroadWorks provisioning.

  • Wholesale customer provisioning is limited to one per minute.

• Device move tool - no change

Features migrated - N/A

Phones migrated - N/A

Tools

• Token generator tool - no change

• Extract tool - no change

• Transform tool

  • A new section Recommended Locations to Move Simultaneously is added to the exception report.

• Provisioning tool

  • Resolved the issue where Hunt Group creation failed due to noAnswer.noOfRings cannot be zero.
  • The provisioning tool skips enterprise directory provisioning due to a duplicate Org contacts issue. This will be resolved in future releases.

• Device move tool - no change

Features migrated

• Administrators can utilize the Transform, Provisioning, and Device Move Tools to migrate specific groups within their large BroadWorks Enterprise base.
• Administrators can transition their Call Centers/Call Queues to Wholesale Webex Calling CxEssentials.
• Device migration is supported if the devices are registered at the Service Provider or Enterprise level.

Phones migrated - N/A

Enhancement

• Administrators with Wholesale Webex Calling accounts in two different regions can use the migration tools without needing to remove the internal cache file.

• The Provisioning and Device Move Tool displays an error message on the console if administrators provide an unknown or invalid argument when using the tools.

Tools

• Token generator tool - no change

• Extract tool - no change

• Transform tool

  • The tool supports multiple variations for the country Switzerland: schweiz, suisse, svizzera, and svizra.

  • Administators can use the locations.csv file from the input folder to transform the specific groups within their large BroadWorks Enterprise base.

• Provisioning tool

  • Resolved the Null Pointer Exception when uploading Auto Attendant announcement files.
  • Administrators can delete any remaining W4B users during post migration by enabling the toggle REMOVE_REMAINING_W4B_USERS in the partner.cfg file.
  • Avoid reporting an Virtual line already exist error.
  • Prevented reporting an error for an already existing virtual line.
  • The tool assigns workspaces to Receptionist client.

• Device move tool

  • Administrators can use the locations.csv file from the input folder to migrate specific groups within their large BroadWorks Enterprise base.

Features migrated - N/A

Phones migrated - N/A

Tools

• Token generator tool - no change

• Extract tool - no change

• Transform tool - no change

• Provisioning tool

  • The provisioning tool skips enterprise directory provisioning due to a duplicate Org contacts issue. This will be resolved in future releases.

• Device move tool - no change

Features migrated - N/A

Phones migrated - N/A

Tools

• Token generator tool - no change

• Extract tool - no change

• Transform tool - no change

• Provisioning tool

  • The tool now provisions Wholesale Customers for BroadCloud.
  • During the preparation phase, the tool now skips converting BroadWorks subscribers to Wholesale Subscribers if the BroadWorks subscriber's email address is in uppercase.

• Device move tool - no change

Features migrated - N/A

Phones migrated - N/A

Tools

• Token generator tool - no change

• Extract tool - no change

• Transform tool

  • Time Zone file now supports UTF-8 format.

• Provisioning tool

  • The tool retrieves the BroadWorks Provisioning Bridge URL from the U2C, using the Partner's Organization ID to determine the W4B customer offer type.
  • Console/Terminal log messages have been improved to better display the remaining Webex for BroadWorks Users CSV file path.
  • The tool generates a detailed CSV file when Webex for BroadWorks users are present during the maintenance and postmigration phases for Webex for BroadWorks to Wholesale.

• Device move tool - no change

Features migrated - N/A

Phones migrated - N/A

Tools

• Token generator tool - no change

• Extract tool - no change

• Transform tool

• Provisioning tool

  • The tool handles the 403 FORBIDDEN error when administrators migrate Webex for BroadWorks customers to Wholesale.
  • The tool handles NullPointerExceptions that occurs when the Webex APIs return a 403 FORBIDDEN error.
  • Implemented retry logic for assigning Wholesale packages when the existing W4B customer API returns a 500 INTERNAL SERVER ERROR.

• Device move tool - no change

Features migrated

• Support for Receptionist Enterprise, Receptionist Small Business, and Receptionist Office.
• Webex for BroadWorks to Wholesale Coexistence – Administrators can now assign Webex for BroadWorks and Wholesale packages to customers.
• Support for migrating voice messaging with Deliver To Email Address Only option.
• Added support for additional countries during migration. Refer to the solution guide to know the additional supported countries.

Phones migrated - N/A

Tools

• Token generator tool - no change

• Extract tool

  • Removed the unused userMapping.txt file from the extract tool output.

• Transform tool

  • Special characters are removed from Workspace names during transformation.
  • Custom user intercept greetings aren’t supported for migration and are now reported in the exception report.
  • Enhanced exception report for call queues, detailing non-automatically migrated options under group features.
  • Enhanced exception report for group paging.
  • Extensions for Selective Call rejection criteria are no longer added by the Transform Tool.

• Provisioning tool

  • The tool will no longer attempt to upload announcement files if they exist in Webex Calling.
  • [Bug Fix] – Fixed NullPointerException (NPE) in the console/log files when parsing virtual lines features.

• Device move tool - no change