You can set up your Desk Hub by following Webex Desk Hub Work, play & collaborate that came with your device. But if you need additional guidance, then read this article.


Webex Desk Hub requires the Webex Desk Camera and a display screen to get the full supported benefits of the device. The Cisco Headset 730 and the headset charging stand are the recommended headset and headset charger for your device.

For more information on the Webex Desk Camera and the Cisco Headset 730, see Webex Devices.

Figure 1. Connect your Webex Desk Hub

Before you begin

Before you set up your Webex Desk Hub, perform the following actions:

You need the following Cisco cables that came with your device:

  • A power connector to connect your Desk Hub to a power outlet. It's about 11.92 feet (3.63m) in length.

  • The USB-C to USB-C cable to connect your Desk Hub to your computer. It has a blue mark on one end and is about 3 feet (1m) in length.

  • The USB-C to HDMI 2.0 cable to connect your Desk Hub to a display screen. This cable has a red mark on one end and is about 5.9 feet (1.8m) in length.

Before you assemble the components, plan your layout. The Desk Hub needs to be less than 3 feet from your computer and less than 5.9 feet from your display screen because of the cables. It should also be about 11 feet (3.35m) from an electrical outlet.

Only use the cables that were shipped with your device. Third-party cables aren't supported.

  Command or Action Purpose
1

Connect your display screen to your Desk Hub.

Connects your display screen so you have the full supported benefits of meeting and calling features.

2

Connect your Webex Desk Camera to your Desk Hub.

Connect your camera so you can make video calls. If your Webex Desk Camera has an early firmware load, then it upgrades to the latest release. Allow the upgrade to proceed so you have the latest features.

3

(Optional) Connect your headset charging dock or USB headset.

A headset is recommended if you work in a noisy workplace. The headset dock allows you to charge your Cisco Headset 730 so it is always ready for use. Connect the dock before you power up the Desk Hub.

4

Connect your network cable and AC adapter. Power up the device.

Allows your device to power up, connect with your network, and to start the registration process.

5

Select your language.

Choose the language that displays on your device.

6

(Optional) Configure your network settings.

  • Ethernet—Use if you want a wired connection.
  • Wi-Fi—Use if you want a wireless connection.

Allows you to choose how you connect to your network. If you deploy manually, then you can set the IPv4, DNS, VLAN, or Proxy settings.

7

Select your call service.

  • Cisco Webex—Use if you have Webex Calling.
  • Other—Options are Cisco UCM, Cisco UCM via Expressway, and VCS.

Configures your call service.

8

Wait as the device upgrades.

If your Webex Desk Hub has an early firmware load, then it upgrades to the latest release. Device restarts once the upgrade is completed. The upgrade only occurs for Webex calling.

9

Enter your activation code.

Confirms that your Desk Hub has permission to register to the server.

10

Select your time zone.

Allows you to set your time zone on the device.

11

Adjust your image.

Allows you to adjust the external display. Requires the Webex Desk Camera.

Confirm that the following items came with your Webex Desk Hub:

  • One USB-C to USB-C cable with a blue mark on one end—Connects your Desk Hub to your computer. It's about 3 feet (0.9m) in length.

  • One USB-C to HDMI cable with a red mark on one end—Connects your Desk Hub to your external display screen. It's about 5.9 feet (1.8m) in length.

  • One RJ-45 Ethernet cable—Connects your Desk Hub to your laptop. It's about 6 feet (1.8m) in length.

  • One power cable and an AC adapter—Connects your Desk Hub to your wall outlet. It's about 11.9 feet (3.6m) in length.


Use only the USB-C to USB-C cable and the USB-C to HMI cable that came with your Desk Hub. You cannot substitute other cables, either from Cisco or third-party retailers.

If you purchased a Webex Desk Camera, then the following cables were included:

  • One USB-A to USB-C cable—This is not to be used with Desk Hub.

  • One USB-C to USB-C cable—Connects your Webex Desk Hub to your Webex Desk Camera.

You should also have a copy of Webex Desk Hub work, play & collaborate that shows the installation instructions for your device.

Lost or damaged parts can be replaced by contacting the Cisco Product Returns & Replacement group.

The Cisco Headset 730 headset dock makes it easy for you to store and charge your Cisco Headset 730.

Figure 2. The Cisco Headset 730 headset dock
Align the charging dock to the phone with the Cisco logo facing out. The headset slides into the dock.

1

Remove the cover at the back of the Webex Desk Hub, and expose the dock port.


 

Store the cover in a safe spot. You'll want to keep it because replacements aren't available.

2

Align the Cisco Headset 730 dock to the port. Slide the dock into the port.

3

Restart the Webex Desk Hub and the headset dock powers up.

Connect an HDMI display screen to your Webex Desk Hub and get the full benefits of Webex video experience. Video doesn't display on the Desk Hub itself.

Audio is not sent to the external display. Instead it is sent to the Webex Desk Hub speakers.

Before you begin

Locate the USB-C to HDMI cable that came with your Desk Hub. It has a red mark on it.

1

Connect the USB-C connection to the Screen port on your Webex Desk Hub. This port is on the back of the device an it is marked with a red line.

2

Connect the HDMI connector to the HDMI port on your display screen.

A Webex Desk Camera is required for the full supported benefits of the Webex Desk Hub. So connect your camera to your device and enjoy the full Webex experience.

Keep in mind the following points:

  • You can only use the Webex Desk Camera with your Desk Hub. Third-party cameras aren't supported.

  • Only connect 1 Webex Desk Camera to the Desk Hub. You cannot connect more than 1 camera.

  • Connect the camera directly to the Desk Hub. You can't use a USB hub or similar device.

  • Install the Webex Desk Camera app on your laptop so you can customize your camera.

For more information, see the Webex Desk Camera section of the Webex Devices page.

Before you begin

Locate the USB-C cable that came with your Webex Desk Camera.

1

Mount the camera on the top of the external monitor or any place that fits your needs.

2

Connect the USB-C cable to the Webex Desk Camera and to the USB-C port on the Webex Desk Hub.

If your Webex Desk Camera has an early firmware load, then it upgrades to the latest release. Allow the upgrade to proceed so you have the latest features.

Once you have connected your accessories, then you can connect your Desk Hub to your network and power it up.


Desk Hub powers up when you connect the power cable. Connect it last so you don't damage the device.

Figure 3. Connect your Webex Desk Hub
The graphic of Ethernet connection

Before you begin

You need the power cable and the AC adapter that came with your device. Locate an electrical outlet that is less than 11 feet (3 meters) from your Desk Hub.

Desk Hub comes with a RJ-45 Ethernet cable that you can use to connect to your network. But you may want to use it to connect your laptop and Desk Hub. If so then locate another Ethernet cable.

1

Connect the network cable to the network port at the back side of the device.

2

Connect the network cable into your router.

3

Connect the power cord to the AC adapter, and plug the cord into an electrical outlet.

4

Connect the adapter to the power port at the back of the device. Look for a round hole that's labeled 19v.

You can connect your Webex Desk Hub to your network with Wi-Fi instead of with an Ethernet cable if you prefer fewer cables in your office. Wi-Fi is a secure connection, but it could be slightly slower.

Before you begin

Perform the following actions:

  • Connect your Webex Desk Hub to a power source.

  • Get your Wi-Fi network password and network name.

  • Disconnect your network cable.

  • Limit the number of wireless devices in the same room as the Wi-Fi signals often interfere with each other.

If you work from home, then check your router's speed rating and technical specifications. Most wireless routers support up to 250 devices. But with more people working and studying from home, then heavy network traffic can degrade overall performance. A second router dedicated to your home office often helps.

For more information, see Wi-Fi best practices for Webex Desk Hub.

1

Tap the top-left corner of the device screen.

2

Tap Settings.

3

Navigate Network connection > Wi-Fi

4

Toggle the Wi-Fi parameter to On.

5

Select your network from the list of available networks.

6

Enter your network password if the network requires authentication.

7

Tap Connect.

Webex Desk Hub remembers your Wi-Fi password so you don't have to sign in to a network each time you join it. But what if you join a network by accident? The solution is to use Forget this network and delete the network.

1

Tap the top-left corner of the device screen.

2

Navigate Settings > Network connection > Wi-Fi

3

Tap your network name.

4

Tap Forget this network.

Many settings and features are enabled by default. But you can customize these items to better suit your needs. If a setting has a Lock icon next to it, then you cannot change it. To unlock these settings, contact your administrator.

Use the following table as a guide when you customize your Webex Desk Hub. Settings are based on your call network so what you see on your Webex Desk Hub varies from business to business

Table 1. Webex Desk Hub settings

Setting

Purpose

About this device

View the setup and Room OS version information for your device.

Issues and diagnostics

Check the status of your device, run sound and microphone tests, or send your logs.

Language and region

Language

Pick the language that you want displayed on your device.

Time Zone

Pick the time zone for your region.

Advanced features

Webex Assistant

Enable if you want to use voice commands with the Webex App.

Webex Assistant includes Proactive Join, which asks you if you want to join a scheduled meeting.

Audio

Bluetooth

Use Bluetooth® and connect to another device such as a headset.

The default setting is Off.

Ringtone and volume

Pick the ringtone and volume that suits you.

The default setting is Sunrise.

Music mode

Play music during your meeting or event. Music mode preserves your microphone's original sound when using your computer for audio.

Screen and video

Camera view

Adjust the camera so everyone can see you and the meeting room.

Network and service

Network connection

The settings that determine how your device connects to your company's phone network.

Restart

Restart your device. Some issues can be resolved by a restart.

Factory reset

If you reset your room device to its factory settings, you lose your current registration.

You cannot undo a factory reset. After a factory reset, you need a new activation code to use the room device.

1

Tap the Control panel in the top-right corner of the device screen.

2

Tap Device settings.

3

Select your setting.

Special terms apply to your hardware warranty and services that you can use during the warranty period.

Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at this URL: https://www.cisco.com/go/hwwarranty.