Cisco Webex Calling has two versions:

  • Cisco Webex Calling

  • Cisco Webex Calling (formerly Spark Call)

These two versions use phones with major differences in their firmware and in their user interface. You need to know which version you have to determine which help articles to view.

1

Do one of these actions.

  • Desk phones: Press Applications .
  • Conference phones: Press Applications.
2

Look at the menu items.

  • If you see Status, you have a Cisco Webex Calling phone with Multiplatform Phones firmware.
  • If you see Phone information, you have a Cisco Webex Calling (formerly Spark Call) phone.