Make and answer calls

When you have an incoming call, you hear the ringtone in your headset.

You can configure your Cisco Headset 560 Series to answer calls when you pick the headset up from the base.

Do one of these things:

  • Press Callthe call button on your headset.
  • Lift your headset off the base.

     
    You can toggle this feature on and off on Cisco IP Phones and Webex App.

Adjust your volume

Use the volume controls on your headset to adjust your volume. If you have headset version 2.4(1) or later, you hear a tone when the headset volume has reached the minimum or maximum level.

Hold Volume the volume controls on your headset to adjust the volume.

Mute yourself on a call

Do one of these actions:

  • Press Mute the mute button on your headset.
  • You can also mute yourself with the mute button on the multibase.

Place a call on hold

While on a call, press Call the call button on your headset.

  • If you have an incoming call, the headset answers automatically.

End a call

You can easily end an active call right from your headset.

You can also configure your Cisco Headset 560 Series to end calls when you place the headset back on the base.

Do one of these actions.

  • Hold Callthe call button on your headset until you hear a tone.
  • Place your headset on the base.

     
    You can toggle this feature on and off on Cisco IP Phones and Webex App.

Reject a call

Press Call the call button on your headset twice.

Put a Call on Hold and Resume a Call

1

Press Call the call button on your headset.

2

Select the call that you want to resume.

3

Press Call.

End a Call and Resume a Held Call

1

Hold Call the call button on your headset until you hear a tone.

2

Select the call that you want to resume.

3

Press Call.

End an Active Call and Answer an Incoming Call

1

Hold Call the call button until you hear a tone.

2

Press Call the call button once.

Answer a call from a different source

Make sure you hold or end any active calls before your switch sources. Active calls are not automatically placed on hold when you change sources on the multibase.

Do one of these actions to answer the incoming call from a different source:

  • Press Call the call button on your headset.
  • Press the source button for the incoming call on the multibase.