For the list of supported countries, see the article Cisco Collaboration Flex Plan Contact Center Offer Description under the section Geographic Terms and Restrictions.

Based on the country selected while mapping a Webex Contact Center order to a customer organization on commerce.webex.com, the tenant gets created at the closest regional data center.

No.

Country Data Center
Americas
1 United States of America US
2 Canada US
3 Mexico US
EMEAR
4 Austria DE
5 Belgium DE
6 Bulgaria DE
7 Czech Republic DE
8 Croatia DE
9 Cyprus DE
10 Denmark DE
11 Estonia DE
12 France DE
13 Germany DE
14 Hungary DE
15 Italy DE
16 Ireland DE
17 Finland DE
18 Greece DE
19 Latvia DE
20 Lithuania DE
21 Luxembourg DE
22 Malta DE
23 Netherlands DE
24 Norway DE
25 Poland DE
26 Portugal DE
27 Romania DE
28 Slovakia DE
29 Slovenia DE
30 Spain DE
31 Sweden DE
32 Switzerland DE
33 United Kingdom UK
APJC
34 Australia AU
35 New Zealand AU
36 Japan US

The Webex Contact Center tenants host the following data:

  • Tenant Configuration Data

  • Call Data Records

  • Call Recordings

  • Reporting Data


Webex Contact Center uses Webex Teams for providing Chat services. The data for Chat services may reside in a different data center. To see the data center used for providing Chat Services and the customer org, see the Data Locality in Cisco Webex Teams article.