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If you hear a phone call come into a coworker's desk phone but you haven't been notified in Webex, go to |
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Then, depending on your setup, you may have multiple groups to choose from. You can select the appropriate pickup group (Call Pickup, Other Call Pickup, or Directed Pickup). If you choose Directed Pickup, enter the pickup number and then press Enter. |
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When you see a call notification for another pickup group member, click Pickup again. |
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You can then decide whether you want to Answer or Decline the call. And if the caller is a Webex user, you can even message them. If someone else has beaten you to answering the call, you're notified that there is no call to pick up. |
Before you begin
1 |
If you hear a phone call come into a coworkers desk phone but you haven't been notified in Webex, go to Calls
|
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Then, depending on your setup, you may have multiple groups to choose from. You can select the appropriate pickup group (Call Pickup, Other Call Pickup, or Pick up a call at a specific extension). If you choose to pickup a call at a specific extension, enter the extension and then tap the green arrow. |
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You're then presented with a call notification in which you may be able to see who the call is meant for. Click Pickup again. |
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You can then decide whether you want to Answer or Decline the call. If someone else has beaten you to answering the call, you're notified that there is no call to pick up. |