To verify domains, we provide a token to add to your domain host's DNS TXT record. To confirm that you own the domain, we check for this token on the DNS server. You can claim domains so that new Cisco Webex Teams user accounts are added to your organization instead of the free consumer organization.
Claim a domain if you want new users with that domain to automatically be created within your organization. You must convert existing users into your organization before you claim the domain.
We recommend configuring auto license templates before claiming your domain, so new users are assigned licenses when they're created.
Before you begin
You must own a domain for it to be verifiable.
For Hybrid Calling for users and Webex-registered devices, you must verify domains that are contained in the on-premises directory URIs for end user accounts on Unified CM.
You are forced to verify in a particular order to prevent administrator lockout. For example, you must add the administrator domain first, followed by all the other domains.
To add and verify domains:
The steps in Cisco Webex Control Hub let you verify domains first, and then claim domains next as a further security measure. Domain claim means that you're claiming an email domain for use only in your Cisco Webex organization (other organizations cannot add users using that claimed email domain). This step prevents users with the claimed domain from existing in any other organization, including the free consumer organization.
To claim domains:
Things to Keep in Mind
What to do next
If you verified or claimed domains and want your Cisco Webex Teams users to be activated before they sign in for the first time, you can replace the email validation by doing the following:
Use Cisco Directory Connector to synchronize users from an Active Directory into Cisco Webex Teams.
Configure Single Sign-On (SSO) by integrating your organization's identity provider (IdP) with your Cisco Webex organization.
Activated users appear with a Verified status in Control Hub. After they sign in, they appear as Active. For more information about user statuses, see User Status and Actions in Cisco Webex Control Hub.
Assign services to your users. While domain claim aligns users to your organization, these users only have free services until you add extra paid services to each user.