Examples of Cisco-developed bots in use.

Bots in Webex App

IMPORTANT: Cisco Webex announces discontinuation of the Notion Bot integration with Webex App. This bot will no longer be supported and no new installations will be possible beyond March 31st, 2024. If you have the bot added in a space or have a 1-1 active with the Notion bot, it should continue to work till June 30th, 2024. Post this the bot will stop working. If you would like to build a similar integration on your own, please explore our Webex bot documentation at https://developer.webex.com/docs/bots.

Examples of Cisco-developed bots in use.

Bots can help to extend the functionality of Webex App to include a third-party app. You can add bots to Webex App spaces and interact directly with the third-party app from the space. When you've added the bot to the space, you can send ahelpmessage to the bot and the response includes the commands that the bot supports.

You can add a bot to any type of space; add a bot to your project space with other people and interact directly with the third-party app from your space. Or you can create a space with just you and the bot to interact with the third-party app.

Webex App Hub contains a catalog of bots and apps developed by Cisco and third-party developers.

Cards in Webex App

Bots present information within Webex App in various ways. Bot cards make it easier for users to interact directly with the bot’s response to a command. You can select from drop-down menus, use buttons, and even use text fields to update and gather information.

See Buttons and Cards for your Webex apps.

Report any issues on the bot with cards to devsupport@webex.com.

Add the Jira bot

You can add the Jira cloud bot to Webex App.

Your Jira administrator must first authorize Webex App to access your Jira cloud instance before you can start linking your Jira account and using the bot to manage notifications, create issues, and view issue details.

If you're using Jira Server, see Jira Server bot for Webex.

When your account is linked, you can interact directly with a Jira project in the space, manage notifications, create issues, update issues or view issue details.

1

Go to Spaces and choose a space to add the Jira bot.

You can also create a new space with just the Jira bot.

2

Choose People, click Add People, and then enter the Jira bot name: jiracloud.bot@webex.bot.

3

Enter help and send the message.

4

Click Link Jira Account and add your Jira account information.

When your Jira account is linked, in the space with the bot, enter help and send the message.

Manage Jira bot notifications

You can create new notifications or manage existing notifications for actions in Jira and you'll get notified in Webex App.

1

In the space with the Jira bot, enter help and send the message.

2

Click Manage Notifications and select a notification type or edit an existing notification.

You can also enter @Jira Manage and send the message to manage notifications.

3

Enter a name for your notification, choose your authorization, configure the notification message, and then click Save.

Create a Jira issue

You can create an issue in Jira directly from your space.

1

In the space with the Jira bot, enter help and send the message.

2

Click Create Issue.

You can also enter @Jira Create and send the message to create an issue.

3

Enter the information for the issue and click on Create Issue.

Update a Jira issue

You can update an existing Jira issue from your Webex App space.

1

In the space with the Jira bot, enter help and send the message.

2

Click Update Issue.

You can also enter @Jira Update and send the message to update an issue.

3

Enter an issue ID or summary and then click Search issues.

4

Choose your issue, enter your updates, and then click Update Issue.

Get details about Jira issues

You can review the details of a Jira issue in the Webex App space.

1

In the space with the Jira bot, enter help and send the message.

2

Click Get Details.

You can also enter @Jira get and send the message to get details about an issue.

3

Choose from the following options:

  • Updated Recently
  • Specific Issue
4

Select a project and click Get Issues.