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시작하기
Webex를 시작하기 위해 필요한 모든 정보입니다.
제품별 도움말
다양한 각 상품에 대한 도움을 받아보십시오.
관리
Control Hub 및 Partner Hub에서 Webex를 관리합니다.
Webex AI
하이브리드 업무 및 고객 환경을 위한 최첨단 생성형 AI 기반 플랫폼을 소개합니다.
새로운 소식
Webex의 새로운 기능을 알아보십시오. 새로운 기능, 문제, 수정 및 기타 업데이트에 대해 알아보십시오.
인기 문서
Sign-in issues with Webex
Webex Suite
Configure Local Gateway on Cisco IOS XE for Webex Calling
Calling
Port Reference Information for Webex Calling
Calling
Use virtual backgrounds in Webex Meetings and Webex Webinars
Webex Suite
Build and manage flows with Flow Designer
Customer Experience
Webex AI Agent Studio Administration guide
Customer Experience
Connect to a Webex App device
장치
비디오 리소스
Cisco AI Assistant in meetings
Webex Suite
Sometimes you may join a meeting late, need to step away for a moment, or you're multitasking and get distracted. With AI Assistant meeting summaries, you can quickly catch up on what you’ve missed, understand the discussion, ask questions without disturbing the meeting, and stay on top of the conversation. You also receive a summary and transcript after the meeting, without having to record.
Create an autonomous AI agent
Customer Experience
Autonomous AI agents operate independently without direct human intervention. Autonomous agents can access and use a knowledge repository to provide informative and accurate answers to user queries. These agents use advanced algorithms and machine learning techniques to analyze data, learn from their environment, and adapt their actions to achieve specific goals.
Share content in a meeting
Webex Suite
When you share content in Webex App, everyone in the meeting can easily see what's being discussed. Anyone can share content, but only one person can share at a time.
Enhance efficiency using AI-generated summaries
Customer Experience
The Cisco AI Assistant offers concise summaries of prior interactions, allowing agents to continue conversations seamlessly without needing to re-collect information. This immediate access enables agents to focus on delivering effective solutions, leading to faster resolutions and a more cohesive customer experience.
Webex App | Add your profile picture
Webex Suite
Make it easier for people to recognize you in Webex App by adding a picture to your profile. Until you upload one, your profile only shows your initials inside a circle.
AI Assistant wellness break notifications
Customer Experience
When the AI Assistant recommends a wellbeing break, a toaster notification will appear: Accepting a break: Click Take a break to accept the break. The Cisco AI Assistant widget opens automatically to confirm your choice. After you wrap up the current interaction, your 1-minute wellbeing break begins automatically. Your status changes to Wellbeing Break to prevent the next interaction from being queued to you. A 5-second countdown appears on the screen as your 1-minute break concludes. Once complete, the break window closes automatically, and your status changes to Available, readying you for the next interaction.
Generate space summaries
Webex Suite
When you're busy, or you've been away from the office, catching up with all your spaces can be challenging. AI Assistant can generate space summaries to help you quickly catch up on missed messages and conversations in the space. Stay informed on decisions, key points, and get up to date with the discussion at a glance.
Enhance efficiency with real-time transcripts
Customer Experience
Real-time transcripts is designed to help you optimize communication efficiency during customer interactions. By providing live transcriptions directly on your Agent Desktop, it can help enhance your focus, clarity, and response accuracy. It is aimed at enhancing your understanding and efficiency during calls, reducing misunderstandings, and supporting you in delivering high-quality interactions that improve performance and customer satisfaction.
Use the whiteboard in meetings
Webex Suite
When you're busy, or you've been away from the office, catching up with all your spaces can be challenging. AI Assistant can generate space summaries to help you quickly catch up on missed messages and conversations in the space. Stay informed on decisions, key points, and get up to date with the discussion at a glance.
Respond with confidence using Real-time assist
Customer Experience
Real-time assist is a Cisco AI Assistant feature designed to support you during live customer interactions by continuously understanding the conversation context, identifying customer intent, and instantly providing relevant recommendations. It guides you in real time by suggesting what to say or do, helping you navigate complex procedures, and even initiating workflows automatically.
Cisco AI Assistant in meetings
Webex Suite
Sometimes you may join a meeting late, need to step away for a moment, or you're multitasking and get distracted. With AI Assistant meeting summaries, you can quickly catch up on what you’ve missed, understand the discussion, ask questions without disturbing the meeting, and stay on top of the conversation. You also receive a summary and transcript after the meeting, without having to record.
Create an autonomous AI agent
Customer Experience
Autonomous AI agents operate independently without direct human intervention. Autonomous agents can access and use a knowledge repository to provide informative and accurate answers to user queries. These agents use advanced algorithms and machine learning techniques to analyze data, learn from their environment, and adapt their actions to achieve specific goals.
Share content in a meeting
Webex Suite
When you share content in Webex App, everyone in the meeting can easily see what's being discussed. Anyone can share content, but only one person can share at a time.
Enhance efficiency using AI-generated summaries
Customer Experience
The Cisco AI Assistant offers concise summaries of prior interactions, allowing agents to continue conversations seamlessly without needing to re-collect information. This immediate access enables agents to focus on delivering effective solutions, leading to faster resolutions and a more cohesive customer experience.
Webex App | Add your profile picture
Webex Suite
Make it easier for people to recognize you in Webex App by adding a picture to your profile. Until you upload one, your profile only shows your initials inside a circle.
AI Assistant wellness break notifications
Customer Experience
When the AI Assistant recommends a wellbeing break, a toaster notification will appear: Accepting a break: Click Take a break to accept the break. The Cisco AI Assistant widget opens automatically to confirm your choice. After you wrap up the current interaction, your 1-minute wellbeing break begins automatically. Your status changes to Wellbeing Break to prevent the next interaction from being queued to you. A 5-second countdown appears on the screen as your 1-minute break concludes. Once complete, the break window closes automatically, and your status changes to Available, readying you for the next interaction.
Generate space summaries
Webex Suite
When you're busy, or you've been away from the office, catching up with all your spaces can be challenging. AI Assistant can generate space summaries to help you quickly catch up on missed messages and conversations in the space. Stay informed on decisions, key points, and get up to date with the discussion at a glance.
Enhance efficiency with real-time transcripts
Customer Experience
Real-time transcripts is designed to help you optimize communication efficiency during customer interactions. By providing live transcriptions directly on your Agent Desktop, it can help enhance your focus, clarity, and response accuracy. It is aimed at enhancing your understanding and efficiency during calls, reducing misunderstandings, and supporting you in delivering high-quality interactions that improve performance and customer satisfaction.
Use the whiteboard in meetings
Webex Suite
When you're busy, or you've been away from the office, catching up with all your spaces can be challenging. AI Assistant can generate space summaries to help you quickly catch up on missed messages and conversations in the space. Stay informed on decisions, key points, and get up to date with the discussion at a glance.
Respond with confidence using Real-time assist
Customer Experience
Real-time assist is a Cisco AI Assistant feature designed to support you during live customer interactions by continuously understanding the conversation context, identifying customer intent, and instantly providing relevant recommendations. It guides you in real time by suggesting what to say or do, helping you navigate complex procedures, and even initiating workflows automatically.
학습 도구 살펴보기
채택 리소스
귀하와 팀이 시작하고 실행하는 데 필요한 모든 기능을 제공합니다.
Webex 아카데미
자기 주도형 강의와 간단한 안내 비디오를 통해 언제든지 학습할 수 있습니다.
Admin launch kits
Launch kits to help make your Webex rollout a success.
실시간 이벤트
Webex로 배우기: 이벤트, 웹 세미나, 일일 데모.
기타 리소스
Webex 다운로드
모든 연결 수단을 갖춘 단일 플랫폼입니다.
Webex 커뮤니티
커뮤니티는 동료 및 Cisco 전문가와 연결하여 도움을 요청하고, 전문 지식을 공유하며 네트워크 구축과 함께 전문적으로 성장할 수 있는 허브입니다.
Webex 인사이더
Webex에 대한 열정을 공유하는 사용자와 교류하고 Webex 포트폴리오 제품 및 환경 팀의 새로운 개념에 대해 내부적으로 액세스할 수 있습니다.
개발자용 Webex
Webex를 통해 비즈니스 협업의 미래를 구축하십시오. Webex 플랫폼에서 차세대 협업 앱을 만들기 위한 Webex API 및 SDK에 대해 자세히 알아보십시오.
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