You can upgrade your headset firmware through a Cisco IP Phone (phone firmware 12.5(1) or later), on Jabber (version 12.6 or later), the Webex App, or on Cisco Accessory Hub.

During the upgrade, the LEDs on the Cisco Headset 560 Series base blink in sequence from left to right. After the software upgrade has completed successfully, the LEDs return to their idle state.

1

To begin your upgrade, do one of these actions:

  • Connect your headset with the USB cable to a Cisco IP Phone.
  • Connect your headset with the USB cable to a computer with Cisco Jabber.
  • Connect your headset with the USB cable to a computer with the Webex App.
  • Connect your headset to a computer and go to https://upgrade.cisco.com/accessories.
2

Follow the on-screen instructions.

If the headset does not automatically begin to update, restart the device.