View and customize your deployed Cisco Headsets to best serve your users' needs.

Currently, the configurable headset parameters in Control Hub are:

  • Firmware channel (all headset models)

  • Radio range (560 Series)

  • Audio bandwidth (560 Series)

  • Bluetooth (560 Series)

  • Conference (560 Series)

All other parameters are read-only at this time. Users can manually adjust their headset settings through Webex App or the Cisco Headsets mobile app.

Parameters for the Bang & Olufsen Cisco 980 don't appear in Control Hub at this time.

Table 1. Cisco Headset 320 Series features and parameters

Category

Parameter

Field type

Default

Description

Audio

Microphone Gain

Slider

Default

Gain controls how loud the user sounds to other people on the call. 0 means users sound quiet while 20 means users sound much louder.

Audio

Sidetone

Pull-down menu

Low

Controls how much of a user's own voice they can hear through their headset. Off turns off the sidetone while High means that users receive much more feedback from their headset microphones.

Audio

Speaker Volume

Slider

7

Speaker volume controls the level of sound in the headset.

Audio

Equalizer

Pull-down menu

Default

Controls the Equalizer settings. Warmer settings mean users hear more bass in their headsets, while a brighter setting means users hear more treble.

Firmware

Channel

Pull-down menu

Stable

 Controls which firmware channel is used to upgrade the headset.

Stable delivers the most recently Beta tested and released version to your device. This is the only channel supported by TAC.

Beta delivers software for early field trials of new features under development.

Preview delivers software that is expected to be in the next stable release.

Table 2. Cisco Headset 520 and 530 Series features and parameters

Category

Parameter

Field type

Default

Description

Audio

Microphone Gain

Slider

Default

Gain controls how loud the user sounds to other people on the call. 0 means users sound quiet while 20 means users sound much louder.

Audio

Sidetone

Pull-down menu

Low

Controls how much of a user's own voice they can hear through their headset. Off turns off the sidetone while High means that users receive much more feedback from their headset microphones.

Audio

Speaker Volume

Slider

7

Speaker volume controls the level of sound in the headset.

Audio

Equalizer

Pull-down menu

Default

Controls the Equalizer settings. Warmer settings mean users hear more bass in their headsets, while a brighter setting means users hear more treble.

Firmware

Channel

Pull-down menu

Stable

 Controls which firmware channel is used to upgrade the headset.

Stable delivers the most recently Beta tested and released version to your device. This is the only channel supported by TAC.

Beta delivers software for early field trials of new features under development.

Preview delivers software that is expected to be in the next stable release.

Table 3. Cisco Headset 560 Series features and parameters

Category

Parameter

Field type

Default

Description

Audio

Bandwidth

Pull-down menu

Wide Band

Bandwidth controls the Digital Enhanced cordless Telecommunications (DECT) codec in the Cisco Headset 560 Series.

For more information, see How to Deploy DECT at Work for the Cisco Headset 560 Series.

Audio

Conference

Pull-down menu

Enable

Controls the use of the conferencing feature on the Cisco Headset 560 Series. Conferencing allows up to three guest headsets to pair with the same base at once.

Audio

Microphone Gain

Slider

Default

Gain controls how loud the user sounds to other people on the call. 0 means users sound quiet while 20 means users sound much louder.

Audio

Sidetone

Pull-down menu

Low

Controls how much of a user's own voice they can hear through their headset. Off turns off the sidetone while High means that users receive much more feedback from their headset microphones.

Audio

Speaker Volume

Slider

7

Speaker volume controls the level of sound in the headset.

Audio

Equalizer

Pull-down

Default

Controls the Equalizer settings. Warmer settings mean users hear more bass in their headsets, while a brighter setting means users hear more treble.

Base

Bluetooth

Pull-down menu

On

Enables or disables Bluetooth connectivity on the Cisco Headset 560 Series Multibase.

Base

Radio Range

Pull-down menu

Medium range

Controls the maximum distance between the Cisco Headset 560 Series and its base.

For more information, see How to Deploy DECT at Work for the Cisco Headset 560 Series.

Firmware

Channel

Pull-down menu

Stable

 Controls which firmware channel is used to upgrade the headset.

Stable delivers the most recently Beta tested and released version to your device. This is the only channel supported by TAC.

Beta delivers software for early field trials of new features under development.

Preview delivers software that is expected to be in the next stable release.

Table 4. Cisco Headset 720 Series features and parameters

Category

Parameter

Field type

Default

Description

Audible

End call

Pull-down

Voice

Determines the audible notification users hear when they end a call.

Audible

Incoming calls

Pull-down

Voice

Determines the audible notification users hear when they have an incoming call.

Audible

Call rejected

Pull-down

Voice

Determines the audible notification users hear when they reject an incoming call.

Audible

Waiting

Pull-down

Voice

Determines the audible notification users hear when they have a Webex meeting they can join.

Audible

Language

Pull-down

English (United States)

Determines the audio notification language.

Changing the default audio notification language triggers a headset upgrade.

Audible

Battery

Pull-down

Voice

Determines the audible notification users hear when the headset battery is low.

Audible

Power On

Pull-down

Voice

Determines the audible notification users hear when they turn on their headset.

Audible

Power Off

Pull-down

Voice

Determines the audible notification users hear when they turn off their headset.

Audible

Mute On

Pull-down

Voice

Determines the audible notification users hear when they mute their headset.

Audible

Mute Off

Pull-down

Voice

Determines the audible notification users hear when they unmute their headset.

Audible

Mute Reminder

Pull-down

Voice

Determines the audible notification users hear when they talk while muted.

Audio

Sidetone

Pull-down

Adaptive

Controls how much of a user's own voice they can hear through their headset. Off turns off the sidetone while High means that users receive much more feedback from their headset microphones.

Audio

Speaker Volume

Slider

5

Speaker volume controls the level of sound in the headset.

Firmware

Channel

Pull-down menu

Stable

 Controls which firmware channel uses to upgrade the headset.

Stable delivers the most recently tested and released version to your device.

Beta delivers software for early field trials of new features under development. TAC doesn't support this channel.

Preview delivers software that is expected to be in the next stable release. TAC doesn't support this channel.

General

Call End

Pull-down menu

True

Controls whether to end or answer calls when you place or remove your headset from the base.

General

Multifunction Button

Pull-down

Music

Controls the multifunction button setting.

Music

  • Single-press—play and pause music
  • Double-press—skip forward
  • Hold—skip back

Assistant

  • Single-press—play and pause music
  • Hold—activate voice assistant

Table 5. Cisco Headset 730 features and parameters

Category

Parameter

Field type

Default

Description

Audible

End call

Pull-down

Voice

Determines the audible notification users hear when they end a call.

Audible

Ignore calls

Pull-down

Voice

Determines the audible notification users hear when they ignore a call.

Audible

Incoming calls (1)

Pull-down

Voice

Determines the audible notification users hear when they have an incoming call.

Audible

Incoming calls (2)

Pull-down

Voice

Determines the audible notification users hear when they have a second incoming call.

Audible

Call rejected

Pull-down

Voice

Determines the audible notification users hear when they reject an incoming call.

Audible

Language

Pull-down

English (United States)

Determines the audio notification language.

Changing the default audio notification language triggers a headset upgrade.

Audible

Battery

Pull-down

Voice

Determines the audible notification users hear when the headset battery is low.

Audible

Power On

Pull-down

Voice

Determines the audible notification users hear when they turn on their headset.

Audible

Power Off

Pull-down

Voice

Determines the audible notification users hear when they turn off their headset.

Audible

Mute On

Pull-down

Voice

Determines the audible notification users hear when they mute their headset.

Audible

Mute Off

Pull-down

Voice

Determines the audible notification users hear when they unmute their headset.

Audible

Mute Reminder

Pull-down

Voice

Determines the audible notification users hear when they talk while muted.

Audio

Active Noise Cancellation

Pull-down

Adaptive

Controls how much noise cancellation users experience.

Audio

Sidetone

Pull-down

Adaptive

Controls how much of a user's own voice they can hear through their headset. Off turns off the sidetone while High means that users receive much more feedback from their headset microphones.

Audio

Speaker Volume

Slider

5

Speaker volume controls the level of sound in the headset.

Firmware

Channel

Pull-down menu

Stable

 Controls which firmware channel uses to upgrade the headset.

Stable delivers the most recently tested and released version to your device.

Beta delivers software for early field trials of new features under development. TAC doesn't support this channel.

Preview delivers software that is expected to be in the next stable release. TAC doesn't support this channel.

You can configure settings for individual headsets through the Device overview page.
1

From the customer view in https://admin.webex.com/, go to Devices.

2

Select a device from the inventory.

3

Click All Configurations.

4

In the window, click through the settings categories to find the setting you want to change.

5

Configure the desired setting.

6

Click Close.

Changed settings apply automatically when you close the window.

All available administrator headset features are configurable from Control Hub. Customize, enable, or disable different features depending on your deployment environment.

Setting parameters are pulled from the device firmware so you can select and modify a variety of headset models at the same time. For example, if you select a Cisco Headset 730 and a Cisco Headset 560, parameters for both models appear and apply to the respective headsets.

1

From the customer view in https://admin.webex.com/, go to Devices.

2

Select one or more devices from the inventory.

3

Click Edit.

4

On the right panel, select Device Configurations.

5

Select the category and settings you want to configure.

6

Click Next.

7

Review your changes and click Apply.

When a headset connects to the Webex app, the app automatically checks the headset model and firmware version. If there's a newer firmware version available than what is on the headset, the user is prompted to upgrade.

This task details firmware management for a group of headsets. You can set the firmware channel for individual headsets through the All Configurations menu on the device page.

1

From the customer view in https://admin.webex.com/, go to Devices.

2

Select one or more devices from the inventory.

3

Click Edit.

4

On the right panel, select Device Configurations.

5

Select Firmware and select a firmware channel from the pull-down menu.

6

Click Next.

7

Review your changes and click Apply.