Webex site administrators can enable e-commerce for events or training sessions. With E-Commerce, hosts can require credit card payments for events and training sessions.
- About E-Commerce
- Enable E-Commerce
- Switch Between Test and Production Modes
- Enter Your PayPal Payflow Pro Information
- Configuration Items: PayPal Payflow Pro
- Enter Your PayPal Express Checkout (Canada) Information
- Configuration Items: PayPal Express Checkout (Canada)
- Enter Your PayPal Express Checkout (US) Payment Information
- Configuration Items: PayPal Express Checkout (US)
- Enter Your PayPal Website Payments Pro (UK) Payment Information
- PayPal Website Payments Pro (UK) Settings
- Add Promotion Codes
- Extend the Expiration Date for a Promotion Code
- Delete Promotion Codes
- Enter Your Company Information
- Customize the Payment Page
About E-Commerce
E-commerce is an optional feature that must be provisioned for a site. Site administrators can enable the e-commerce option for Webex Events and Webex Training. With the e-commerce feature, hosts can require credit card payments for access to their scheduled events, sessions, and published recordings. After site administrator enters online payment provider information, they can process credit card transactions from Webex Events and Webex Training sites.
Webex Events and Webex Training support the PayPal Payflow Pro, PayPal Website Payments Pro (UK), and PayPal Express Checkout (US and Canada) payment processing services.
Enable E-Commerce
Switch Between Test and Production Modes
When you configure e-commerce, you can enable the "test" mode so that you can test your changes without making actual transactions. When the e-commerce configuration is complete, you can change the mode to "production".
1 | Sign in to Webex Site Administration and, depending on which service you want to configure, go to one of the following pages: |
2 | For Mode of operation, select Test. |
3 | Make your configuration changes. |
4 | To make your changes available on the system, for Mode of operation, select Production. |
5 | Click Update. |
Configuration Items: PayPal Payflow Pro
Enter the identification number or name for the online payment service. For production mode, use the ID the online payment service provides. |
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Enter the merchant login identification number or name that the site uses to sign in to the payment processing server. |
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Enter the user identification number or name that the site uses to sign in to the payment processing server. |
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Enter the password that the site uses to sign in to the payment processing server. |
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Select to control payments using the PayPal Payflow Pro page. The credit or debit card selection field will not display. |
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Select to enable the credit or debit card selection field, with Visa, MasterCard, AMEX, and Discover options available for users. |
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Select to enable the credit or debit card selection field, with Visa, MasterCard, AMEX, Discover, Diners Club, and JCB options available for users. Express Checkout check box—Check to enable the Express Checkout option, which allows buyers to start and end the checkout process on the merchant's site. This links to the PayPal account login page. |
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Credit cards and debit cards that are supported for the site: |
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Check the supported credit and debit cards for the site. Depending upon the Select a PayPal Account Type selection, this field either may not appear, or may show various card options as described above. |
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The currency symbol that is displayed on the site. PayPal Payflow Pro only supports USD $ (U.S. Dollar). |
Enter Your PayPal Express Checkout (Canada) Information
1 | Sign in to Webex Site Administration and, depending on which service you want to configure, go to one of the following pages:
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2 | To configure PayPal payment processing, click Configure. |
3 | Select PayPal Express Checkout (Canada) from the Provider list, and then enter the required information. |
4 | Click Update. |
Configuration Items: PayPal Express Checkout (Canada)
Select the link and follow the instructions that appear. This permission is required to allow Webex to run the transaction on your behalf. |
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Select Change to change the currency symbol that is displayed on the site. PayPal Express Checkout (Canada) supports CAD C$ (Canadian Dollar) as the default currency. |
Enter Your PayPal Express Checkout (US) Payment Information
1 | Sign in to Webex Site Administration and, depending on which service you want to configure, go to one of the following pages:
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2 | To configure PayPal payment processing, click Configure. |
3 | Select PayPal Express Checkout (US) from the Provider list, and then enter the required information. |
4 | Click Update. |
Configuration Items: PayPal Express Checkout (US)
Enter Your PayPal Website Payments Pro (UK) Payment Information
1 | Sign in to Webex Site Administration and, depending on which service you want to configure, go to one of the following pages:
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2 | To configure PayPal payment processing, click Configure. |
3 | Select PayPal Website Payments Pro (UK) from the Provider list, and then enter the required information. |
4 | Click Update. |
PayPal Website Payments Pro (UK) Settings
Enter the identification number or name for the online payment service. For production mode, use the ID the online payment service provides. |
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Enter the merchant login identification number or name that the site uses to sign in to the payment processing server. |
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Enter the user identification number or name that the site uses to sign in to the payment processing server. |
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Enter the password that the site uses to sign in to the payment processing server. |
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Select to control payments using the PayPal Payflow Pro page. The credit or debit card selection field will not display. |
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Select to enable the credit or debit card selection field, with Visa/Debit/Electron and MasterCard options available for users. |
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Credit cards or debit cards that are supported for the site: |
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Check the supported credit and debit cards for the site. Depending upon the Select a PayPal Account Type selection, this field either may not appear, or may show various card options as described above. |
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Select Change to enter the currency symbol that is displayed on the site. |
Add Promotion Codes
1 | Sign in to Webex Site Administration and, depending on which service you want to configure, go to one of the following pages:
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2 | Click Promotion Codes. |
3 | Enter the following information on the Create Promotion Codes page.
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4 | Click Create. |
Extend the Expiration Date for a Promotion Code
1 | Sign in to Webex Site Administration and, depending on which service you want to configure, go to one of the following pages:
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2 | In the E-Commerce Reports section, click Promotion Code Report. | |||
3 | Enter the parameters for the report.
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4 | Click Display Report. | |||
5 | Check the corresponding check boxes for the codes that you want to extend. | |||
6 | Click Extend Expiration Date. | |||
7 | In the Extend To (mm/dd/yyyy) field, enter the new expiration date. | |||
8 | Click Update.
The Expiration Date column updates to show the new expiration dates for the promotion codes that you updated. | |||
9 | Close the Promotion Code Report window. |
Delete Promotion Codes
1 | Sign in to Webex Site Administration and, depending on which service you want to configure, go to one of the following pages:
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2 | In the E-Commerce Reports section, click Promotion Code Report. | |||
3 | Enter the parameters for the report.
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4 | Click Display Report. | |||
5 | Check the corresponding check boxes for the codes that you want to delete. | |||
6 | Click Delete Promotion Codes.
The Status column updates to show the Deleted status for each of the codes that you deleted. | |||
7 | Close the Promotion Code Report window. |
Enter Your Company Information
1 | Sign in to Webex Site Administration and, depending on which service you want to configure, go to one of the following pages:
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2 | In the Merchant Name field, enter the name you want to appear for your company or organization. |
3 | In the Support Info field, enter an email address or a phone number that participants can use to get support with online payment transactions. |
4 | Click Update. |
Customize the Payment Page
1 | Sign in to Webex Site Administration and, depending on which service you want to configure, go to one of the following pages:
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2 | In the Credit or Debit card section header field, enter the text that you want to appear in the header for the payment page. |
3 | In the Credit or Debit card section footer field, enter the text that you want to appear in the footer for the payment page. |
4 | Click Update. |