User status of new and converted users in Control Hub

User states in Control Hub

Use the following table as a guide for the meaning behind each user state in Control Hub.

Table 1. Control Hub User States
User State	What this means
Active	The user is part of the organization and is using or ready to use their collaboration services.
Verified	The user's identity has been validated and is part of the organization. The user is ready to use their services but hasn't signed in yet.
Not Verified	The user is part of the organization but their identity hasn’t yet been validated. They may still be verifying their identity when accessing Webex for the first time. This state can happen easily during onboarding. Users can’t use their services when they are in this state. You can nudge unverified users to activate their accounts with a bulk activation email.
Inactive	A new user can’t be created in this state. Users can get into this state when deactivated by an admin or by Active Directory synchronization.
Delayed Claim	The user has been successfully claimed into your organization, but has not yet chosen how to handle their data from their previous organization. There’s a 14-day period for the user to decide, before the default action takes place (both of which changes the user's state. See Claim users to your organization for more information).

Not Verified

There are two ways that a user might be in a Not Verified state:

You added the user and their email domain isn’t verified in your organization.
You converted a Not Verified user from another organization and their email domain isn’t verified in your organization.

Verified

These are the ways a user can go into the Verified state:

The user went through the email verification process. This changes their state from Not Verified to Verified.
You verified the email domain and then added the users (by a method that isn't AD sync).
You added the user to the organization by site linking.
You converted a Verified user from another organization.
You verified the email domain and then converted a Not Verified user from another organization.

Active

Users most commonly become Active when they sign in to Webex. Signing in for the first time moves a new user's state from Verified to Active.

The other ways a user state can become Active are:

You verified that their email domain belongs to your organization and then synchronized the user from your Active Directory. This combination of actions makes a user Active, even if they have not yet signed in.
You converted an Active user from another organization.

Claim users: we use this term interchangeably with "convert users", and it means to bring users from other Webex organizations into your own Webex organization. We also use the word "claim" for domains.
Verify domains: A process that leverages DNS to prove that you own the email domain. Helps with user onboarding.
Claim domains: After you verify your email domains, you can claim them to prevent users with those domains from joining any other organization by any other means.
User management: Umbrella term for the tasks involved in moving users into and out of your organization, and configuring their services.
Site linking: connecting your Webex Meetings site with your Webex organization in Control Hub.