When you enable this setting, all users in your organization will have to use a time-based, one-time password (TOTP) authenticator app, such as Duo, Microsoft Hello, or Google Authenticator. The authenticator app provides a TOTP token for users to authenticate themselves to Webex.
If a user gets a new mobile device or needs to reset the authenticator, have them reset their Webex account password so they can re-enroll with the authenticator app.
We highly recommend that you use Duo since it's free for both iOS and Android. |
Before you begin
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Telling users where to find the app, and that they need to download and install it to prepare for when you enable MFA.
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Providing users with instructions on how to enroll. For example:
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Run Webex Teams and provide email address and password as usual. When you click next, Webex Teams shows you a QR code.
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Open your authenticator app and add a new account.
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Point your phone's camera at the QR code when prompted. This links the new authenticator account with your Webex identity.
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Click Next on the Webex QR code screen.
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Generate a new code with the authenticator app.
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Enter the code into the Webex sign-in screen, and click Submit.
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Reminding users when you're going to enable MFA.
If your organization has single-sign on (SSO) enabled, then the MFA setting isn’t supported. |
1 | From the customer view in https://admin.webex.com, go to Settings and scroll down to the Authentication section. | ||
2 | Toggle the switch under Multi-Factor Authentication to on. Users will have to enroll with the authenticator app the next time they sign in to Webex.
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