Water Mark
Jan 7, 2019 | view(s) | people thought this was helpful

Who Do I Contact for Help with Joining My Audio Conference?

Who do I contact for help with joining my audio conference?

How do I get help with joining the audio conference?

Who do I contact for help with joining a 3rd-party teleconference?

I'm having problems joining a 3rd-party teleconference.

I need the call-in numbers for a non-Webex audio conference.


Note:

The dial-in numbers for your audio conference are subject to change. Always refer to the numbers shown in the Join Audio Conference, or Audio Connection (depending on site version) window that appears when you join your meeting.


Solution:

For general help with joining the audio conference in your meeting, check your email invitation or calendar appointment. Look for a section with specific instructions on joining into the audio.

If you have questions or problems joining the audio conference in your meeting, who you contact for help will depend on the provider for your teleconference service.

How to Tell if an Audio Conference is using Webex Audio

Dial into the teleconference number shown in your invitation:

  • If you hear a Webex greeting, then the audio was scheduled through Webex.
  • If you do not hear a Webex greeting, the audio was scheduled through a 3rd-party provider. (non-Webex)
    • For help with joining an audio conference through a 3rd-party provider, call the support for that audio conference service. Your host should be able to assist with contacting the support desk for other conferencing services.

For help contacting the host, see: WBX71898 - How Do I Contact the Host of My Meeting?

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