Error: 'There is no content to view at the moment, either because no content is being shared, or because an unsupported media object is being shared' Throughout the Recording

Error: 'There is no content to view at the moment, either because no content is being shared, or because an unsupported media object is being shared' throughout the recording.

Video or shared content is missing while playing a Network-Based Recording

While sharing a video file in the meeting, 'the recording player requires Adobe Flash to playback a recording on IE 10 or lower version' message appears

 

Note: Adobe will end support of Flash Player on December 31, 2020, For more information, see: https://www.adobe.com/products/flashplayer/end-of-life.html

Cause:

  • Adobe Flash Player Plugin being blocked by a Security software/Antivirus.
*CiscoFlashPlugin supports streaming recorded videos online*
If the AdobeFlashPlugin is blocked by a antivirus, it affects both the streaming and download link.
  • If hardware acceleration is disabled in the VLC media player, it affects the playback, resulting in Error: 'There is no content to view at the moment, either because no content is being shared, or because an unsupported media object is being shared.' throughout the recording. 

To resolve this issue:
  1. Allow Adobe Flash Player xx.x.xx in Antivirus software (any version).
  2. Allow FlashPLayerPlugin_xx.x_x_xxx.exe needs to be allowed (any version).
Note: This is applicable for both streaming and download link.
  1. If you are using a VLC player to play the downloaded recording (.mp4) and if the issue persist, set the Hardware-accelerated decoding to 'Automatic':
User-added image

To enable/change the hardware acceleration in VLC. For help, see: https://fossbytes.com/enable-hardware-acceleration-vlc-windows-linux-os-x/
  1. If you are using any other media player and if the issue persist, check the Codec of the Player and make the necessary changes to enable hardware acceleration or some similar codec. For more help contact you system administrator or local IT help desk.
Note: IE 11 does not require the Adobe flash player.

 

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