Error: 'Policy Alert. Your system administrator does not allow communication with persons in this domain'
Error: 'Policy Alert. Your system administrator does not allow communication with persons in this domain.
Error: 'Your system administrator does not allow communication with persons in this domain.
I get a 'Policy Alert. Your system administrator does not allow communication with persons in this domain' in Jabber.
Cause:
This issue occurs when the action tag 'Internal IM (including allowed domains)' is disabled in Org Admin:
Solution:
The Org Admin would need to enable the policy to allow Internal IM:
- Log in to the Org Admin console.
- Click on the Policy Editor tab.
- Select the policy from the list of organizational policies, then click the Internal IM (including allowed domains) action, and click Edit.
- Choose Enabled, then click Save:
- Next find the affected user under the User tab.
- Click Edit.
- Click on the Policy Group Assignment tab.
- Add the policy again.
- Click Apply, then Save to save the changes.
Was this article helpful?