Once PLAR is configured on a line, E911 dialing no longer works from that line.

  • PLAR is not applicable for FLEX 3.0 Professional licenses.

  • Phones set up with the PLAR feature can’t dial any other numbers from the line that is configured for PLAR.

Configure a hotline for ATA

Before you begin

  • Enabling PLAR for any port disables T.38.

  • Enabling PLAR disables inbound calls to that ATA port.

1

From the customer view in https://admin.webex.com, go to Workspaces > Devices.

2

Locate and select the user to modify.

3

Click Configure Lines from Phone Users and Settings.

4

Toggle the Hotline port to enable hotline for the device.


 

A hotline can’t be configured in the same port that uses a T.38.

5

Enter the extension or phone number to automatically dial when the device goes off-hook.

6

Click Save.

Configure hotline for Deskphones

A hotline can only be configured on a deskphone if its primary line has been configured as a hotline.

Once a Primary line is configured as a hotline, its shared lines will also be reconfigured as hotlines.

1

From the customer view in https://admin.webex.com, go to Workspaces > Devices.

2

Locate and select the user to modify.

3

Click Configure Lines from Phone Users and Settings.

4

Toggle the Hotline port to enable hotline for the device.

5

Enter the extension or phone number to automatically dial when the device goes off-hook.

Set the destination to any number entered manually or selected from existing extensions and phone numbers.


 

Use extensions for destinations in the same location as the device, otherwise,specify the destination's full E.164 number or Location Code with Extension to route the calls properly.

6

Click Save.