With a personalized 6-digit PIN on your Desk device, you can keep your private information safe. Sensitive data like calendars, call records, and whiteboards remain inaccessible when your device is locked, while meeting notifications are delivered without subjects. Important notifications continue to reach you without revealing details, and emergency calling remains functional.

In locked state, the Desk device paired to the Webex app can't make calls or use wireless sharing such as Proximity, Airplay, and Miracast. Emergency number dialing is allowed from the device paired to the Webex app, but without the Add and Transfer call control functions.

Setting up the PIN and locking the device

You can choose your PIN when installing a new device during the set up wizard. If the device is already set up, access the PIN options in the top left status menu to create your PIN.



This process will ask you to verify your credentials on the user portal (settings.webex.com). When you're on settings.webex.com, navigate to My devices and select the 3 dots next to your device's name. Click Set/Reset Lock PIN . You can now enter the generated PIN on your device. Right after, you will be prompted to choose your own PIN.

To lock the device, go to the top left status menu, and select Lock device. When the device goes to standby, you will need to enter the PIN code to unlock it.

If you forget your PIN, you can reset your PIN by following the instructions above.

For the administrators

For shared devices, administrators have to generate a one-time PIN, that users will enter on their devices to create their PIN.



You can set this up on Control Hub or on the local web interface of the device (see this article for more information) by using the following configuration:

  • Configuration > UserInterface > ScreenLock > Workspace > Allowed: True.

Alternatively, you can use the API xConfiguration UserInterface ScreenLock Workspace Allowed: True.

Once this is enabled, generate the one-time PIN by running the xCommand from Control Hub (see this article). The default is 2 minutes, but you can set up the one-time PIN to be valid for a longer time frame, such as up to 7 days. The user can then follow the prompt on their device to set up their PIN.



Alternatively, you can run the following API command: xCommand UserInterface ScreenLock AdminInitiateRecovery LifeSpan: <2 – 10800 mins>.

If the user forgets their PIN, yon need to run the command shown above again, and give the user their new PIN.

You can also enforce the PIN at the organization level. In Control Hub, go to Devices and Settings. Scroll down to Device screen lock and select Enforce screen lock on all allowed devices. This includes all personal mode devices and any shared mode devices with screen lock explicitly enabled. The user will be required to create a PIN to continue to use the device. The default configuration is optional so users can decide if they want to use a PIN on their device.

Alternatively, you can run the following API configuration xConfiguration UserInterface ScreenLock Policy: Enforced.