The Cisco IP Phone 7800 Series

The Cisco IP Phones 7811, 7821, 7841, and 7861 deliver easy-to-use, highly-secure voice communications.

Table 1. Cisco IP Phone 7800 Series Major Features

Features

7811

7821

7841

7861

Screen

Greyscale, no backlight

Greyscale, with backlight

Greyscale, with backlight

Greyscale, with backlight

Lines

1

2

4

16

Fixed feature keys

8

9

9

9

Your phone must be connected to a network and configured to connect to a call control system. The phones support many functions and features, depending on the call control system. Your phone might not have all functions available, based on the way your administrator has set it up.

When you add features to your phone, some features require a line button. But each line button on your phone can support only one function (a line, a speed dial, or a feature). If your phone's line buttons are already in use, your phone won't display any additional features.

To check which phone model you have, press Applications the Settings hard key and select Status > Product Information. The Model number field shows your phone model.

Buttons and Hardware

The Cisco IP Phone 7800 Series has distinct hardware types:

  • Cisco IP Phone 7811 No buttons on either side of the screen

  • Cisco IP Phone 7821 Two buttons on the left side of the screen

  • Cisco IP Phone 7841 Two buttons on either side of the screen

  • Cisco IP Phone 7861 16 buttons at the right edge of the phone

The following figure shows the Cisco IP Phone 7841.

Cisco IP Phone 7800 Series Buttons and Features

1

Handset and Handset light strip

Indicates whether you have an incoming call (flashing red) or a new voice message (steady red).

2

Programmable feature buttons and line buttons

Access your phone lines, features, and call sessions.

The Cisco IP Phone 7811 does not have programmable feature buttons or line buttons.

3

Softkey buttons

Access functions and services.

4

Navigation cluster

Navigation ring and Select button. Scroll through menus, highlight items, and select the highlighted item.

5

Hold/Resume, Conference, and Transfer

Hold/Resume Place an active call on hold and resume the held call.

Conference Create a conference call.

Transfer Transfer a call.

6

Speakerphone, Mute, and Headset

Speakerphone the Speaker key Toggle the speakerphone on or off. When the speakerphone is on, the button is lit.

Mute the Mute key Toggle the microphone on or off. When the microphone is muted, the button is lit.

Headset Toggle the headset on or off. When the headset is on, the button is lit.

The Cisco IP Phone 7811 does not have a Headset button.

7

Contacts, Applications, and Messages

Contacts Access personal and corporate directories.

Applications the Settings hard key Access call history, user preferences, phone settings, and phone model information.

Messages the Messages key Autodial your voice messaging system.

8

Volume button

Adjust the handset, headset, and speakerphone volume (off hook) and the ringer volume(on hook).