Mute or unmute yourself during a call

When you're on a call, you can turn off the microphone to avoid distractions to the other participants or prevent the other participants from hearing any sound from your end. When your phone is on mute, you can hear the others, but they can't hear you.

If you have a Cisco headset connected to the phone, you can also use the Mute button on the headset to mute and unmute yourself.

1

To mute yourself, press Mute the Mute key (on 9800 Series) or the Mute key (on 8875).

The Mute key LED turns into red.

Icon for 9871 and 8875 for common topics You can also tap Mute The mute soft button on the touchscreen to mute yourself.

2

To unmute yourself when you're ready to speak, press the Mute key again.

Icon for 9871 and 8875 for common topics You can also tap Unmute The ummute soft button on the touchscreen to umute yourself.

Mute or unmute yourself during a meeting

This topic is only available for the phones registered to Webex Calling.

Typically, you can mute or umute yourself at any time in a meeting. However, if you're not the meeting host, your audio status upon joining depends on your Webex settings or the meeting settings set by the meeting host. For example:

  • In some meetings, the host might mute all the participants to encourage active listening or reduce background noise.
  • The host has the permission to mute any participants remotely.
  • If the host disallows participants from unmuting themselves, you (as a participant) will find out that the softkey Unmute is deactivate (on 9841/9851/9861) or a lock appears on the Unmute button the soft button of locked unmute (on 9871/8875).

    In this situation, the Mute button the Mute key (on 9800 Series) or the Mute key (on 8875) is also deactivate.

  • If the host change the meeting setting to allow all the participants to unmute themselves, you (as a participant) will receive a notification from the phone screen.
  • When the host requests that you unmute yourself, you will be prompted to choose to unmute yourself or stay muted.
  • If you have a Cisco headset connected to the phone, you can also use the Mute button on the headset to mute and unmute yourself. The mute/unmute status is synchronized automatically among the Mute softkey, button, and headset, and Webex Calling server side.

1

To mute your audio, press Mute the Mute key (on 9800 Series) or the Mute key (on 8875).

The Mute key LED turns into red.

For 9841, 9851, and 9861 phones You can also press the softkey Mute.

Icon for 9871 and 8875 for common topics You can also tap Mute The mute soft button on the touchscreen.

2

To unmute your audio, press the Mute key again.

For 9841, 9851, and 9861 phones You can also press the softkey Unmute.

Icon for 9871 and 8875 for common topics You can also tap Unmute The ummute soft button on the touchscreen.

Adjust audio volume

Adjust your phone volume to make sure you hear the participants clearly.

If the sound on your phone is too loud or too soft, you can change the volume when you’re on a call or in a meeting.

The volume change applies to the currently active audio path, which can be the phone handset, the phone speaker, or your headset. You can check the screen header bar to know the active audio path.

See the following table for the audio path status:

Table 1. Audio path status displayed on the screen header

Icon

Active audio path

Status

Phone speaker

Active

Phone speaker

Silenced

Phone handset

Active

Phone handset

Silenced

USB headset

Active

USB headset

Silenced

Bluetooth headset

Active

Bluetooth headset

Silenced

Analog headset

Active

Analog headset

Silenced

  • The Bluetooth headset icon is available only on Cisco Desk Phone 9861 and 9871 and Cisco Video Phone 8875.
  • The Analog headset icon is available only on Cisco Video Phone 8875.

Do one of the following actions:

  • Press - or + on the volume key on your phone.

    On 9800 Series: The volume buttons

    On 8875: the Volume key

  • Use the volume buttons on your Cisco Headset.

    Only Cisco Headsets are supported to control the phone audio volume.

Switch the phone audio path

The phone speaker and microphone are the default audio output and input path. You can switch the audio path to the phone speaker, handset, or to a connected headset.

You can connect different types of headsets simultaneously to your phone. However, you can use only one headset at a time. The last connected headset is used as the active headset.

On header bar at the top of the screen, the audio path icon shows the default or active audio path. You may see one of the following icons:

  • Handset

  • Speaker

  • USB headset

  • Bluetooth headset

    The Bluetooth headset icon is available only on Cisco Desk Phone 9861 and 9871 and Cisco Video Phone 8875.

  • Analog headset (RJ-9 or AUX)

    The Analog headset icon is available only on Cisco Video Phone 8875.

Do one of the following actions to switch the audio path:

  • Use the hard keys:

    the Speaker key / the Speaker key : Press this key to switch the audio to the phone speaker.

    the Headset key / : Press this key to switch the audio to the connected headset. If you have more than one headsets connected, the audio switches to the one that you used last time.

  • Pick up the handset to switch the audio to the handset.
  • For Cisco Desk Phone 9861, you can also switch the audio path from the settings menu:
    1. Press Settings the Settings key.
    2. Select User preferences > Audio > Audio path.
    3. Select a audio path from the list.
    4. Press Apply to save the changes.
  • For Cisco Desk Phone 9871 and Cisco Video Phone 8875, you can directly switch the audio path on the touchscreen. Tap the audio path icon and select your desired audio path on the header bar.

    Tap audio path icon on Desk Phone 9871

    You can't switch the audio to the handset on the phone screen.