- Home
- /
- Article
Use the information in this article to know how to mute yourself, adjust audio volume, and change audio path for calls and meetings on Cisco Desk Phone 9800 Series.
Mute or unmute yourself during a call or meeting
On a call or in a meeting, you can turn off the microphone to avoid distractions to the other participants or prevent the other participants from hearing any sound from your end. When your phone is on mute, you can hear the others, but they can't hear you.
If you have a Cisco headset connected to the phone, you can also use the Mute button on the headset to mute and unmute yourself.
1 |
To mute your audio, press Mute . The Mute key LED turns into red. On Cisco Desk Phone 9871, you can also tap Mute on the touchscreen to mute yourself. |
2 |
To unmute your audio, press Mute again. On Cisco Desk Phone 9871, you can also tap Unmute on the touchscreen to umute yourself. |
Adjust audio volume
Adjust your phone volume to make sure you hear the participants clearly.
If the sound on your phone is too loud or too soft, you can change the volume when you’re on a call or in a meeting.
The volume change applies to the currently active audio path, which can be the phone handset, the phone speaker, or your headset. You can check the screen header bar to know the active audio path.
See the following table for the audio path status:
Icon |
Active audio path |
Status |
---|---|---|
|
Phone speaker |
Active |
|
Phone speaker |
Silenced |
|
Phone handset |
Active |
|
Phone handset |
Silenced |
|
USB headset |
Active |
|
USB headset |
Silenced |
|
Bluetooth headset |
Active |
|
Bluetooth headset |
Silenced |
The Bluetooth headset icon is available only on Cisco Desk Phone 9861 and 9871 . |
Do one of the following actions:
|
Switch the phone audio path
The phone speaker and microphone are the default audio output and input path. You can switch the audio path to the phone speaker, handset, or to a connected headset.
You can connect a Bluetooth headset or a USB headset simultaneously to your phone. However, you can use only one headset at a time. The last connected headset is used as the active headset.
On header bar at the top of the screen, the audio path icon shows the default or active audio path. You may see one of the following icons:
-
Handset
-
Speaker
-
USB headset
-
Bluetooth headset
The Bluetooth headset icon is available only on Cisco Desk Phone 9861 and 9871.
Do one of the following actions to switch the audio path:
|