Mute or unmute yourself during a call or meeting

On a call or in a meeting, you can turn off the microphone to avoid distractions to the other participants or prevent the other participants from hearing any sound from your end. When your phone is on mute, you can hear the others, but they can't hear you.

If you have a Cisco headset connected to the phone, you can also use the Mute button on the headset to mute and unmute yourself.

1

To mute your audio, press Mute the Mute key.

The Mute key LED turns into red.

On Cisco Desk Phone 9871, you can also tap Mute The mute soft button on the touchscreen to mute yourself.

2

To unmute your audio, press Mute again.

On Cisco Desk Phone 9871, you can also tap Unmute The ummute soft button on the touchscreen to umute yourself.

Adjust audio volume

Adjust your phone volume to make sure you hear the participants clearly.

If the sound on your phone is too loud or too soft, you can change the volume when you’re on a call or in a meeting.

The volume change applies to the currently active audio path, which can be the phone handset, the phone speaker, or your headset. You can check the screen header bar to know the active audio path.

See the following table for the audio path status:

Table 1. Audio path status displayed on the screen header

Icon

Active audio path

Status

Phone speaker

Active

Phone speaker

Silenced

Phone handset

Active

Phone handset

Silenced

USB headset

Active

USB headset

Silenced

Bluetooth headset

Active

Bluetooth headset

Silenced


 

The Bluetooth headset icon is available only on Cisco Desk Phone 9861 and 9871 .

Do one of the following actions:

  • Press - or + on the volume key on your phone.

    The volume buttons

  • Use the volume buttons on your Cisco Headset.


     

    Only Cisco Headsets are supported to control the phone audio volume.

Switch the phone audio path

The phone speaker and microphone are the default audio output and input path. You can switch the audio path to the phone speaker, handset, or to a connected headset.

You can connect a Bluetooth headset or a USB headset simultaneously to your phone. However, you can use only one headset at a time. The last connected headset is used as the active headset.

On header bar at the top of the screen, the audio path icon shows the default or active audio path. You may see one of the following icons:

  • Handset

  • Speaker

  • USB headset

  • Bluetooth headset

    The Bluetooth headset icon is available only on Cisco Desk Phone 9861 and 9871.

Do one of the following actions to switch the audio path:

  • Use the hard keys:

    the Speaker key : Press this key to switch the audio to the phone speaker.

    the Headset key : Press this key to switch the audio to the connected headset. If you have more than one headsets connected, the audio switches to the one that you used last time.

  • Pick up the handset to switch the audio to the handset.
  • For Cisco Desk Phone 9861, you can also switch the audio path from the settings menu:
    1. Press Settings the Settings key.
    2. Select User preferences > Audio > Audio path.
    3. Select a audio path from the list.
    4. Press Apply to save the changes.
  • For Cisco Desk Phone 9871, you can directly switch the audio path on the touchscreen. Tap the audio path icon and select your desired audio path on the header bar.Tap audio path icon on Desk Phone 9871


     
    You can't switch the audio to the handset on the phone screen.