When you're sharing your screen during a call or meeting, or in a space, you can give someone else mouse and keyboard access to your screen. You can also request access to someone else's screen when they're sharing. This can help if you need to troubleshoot an issue or if you're in a training session with someone.
If you're in a call and don't see the option to Give control or Request control, it could mean you're not set up with Webex Calling or you're not in a Call on Webex. If you're not sure what calling service you have, see Webex App | Find Out What Calling Service You Have.
If you're using a Mac and your screen is going to be controlled, you need to allow Webex App to control your computer in the settings. That way, the mouse works during a remote desktop session.
Before you begin
You and another person must be using the desktop app and be in a share screen session already: during a call, during a meeting, or in a space with one other person.
 | You must share your entire screen rather than a specific application. You must disconnect from any devices Webex App is connected to. |
| 1 | When you're sharing your screen in a call or in a space with one other person, click Give control  When you're sharing your screen in a meeting, click More sharing controls The other person can then control your shared screen. If the request isn’t answered in 30 seconds, a request needs to be made again.
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| 2 | To end the remote screen session in a call or in a space, click End remote control. To end the remote screen session in a meeting, click Stop control. You or the other person can end the remote screen session. You can also click |
and then select the name.
to end the share screen session altogether.
If you're using a Mac and your screen is going to be controlled, you need to allow Webex App to control your computer in the settings. That way, the mouse works during a remote desktop session.
Before you begin
You and another person must be using the desktop app and already be in a screen sharing session: during a call, during a meeting, or in a space with one other person.
| You must share your entire screen rather than a specific application. You must disconnect from any devices Webex App is connected to. |
| 1 | When you're sharing your screen in a call or in a space with one other person, click Request control When you're sharing your screen in a meeting, click Request control If the person accepts your request, you can then control their shared screen. Either side can control the mouse. If your request isn't answered in 30 seconds, you need to make the request again.
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| 2 | To end the remote screen session, click End remote control. To end the remote screen session in a meeting, click Stop control. You or the other person can end the remote screen session. You can also click |
, select the name and then click