Push-to-talk connects users in different parts of your organization. For example, you can create a list of customer service representatives who can chat with Jim in the warehouse using push-to-talk on their phones. This way, the reps can quickly chat with Jim about things like inventory and delivery schedules.

Configure push-to-talk for users

1

Sign in to Control Hub, and go to Management > Users.

2

Select a user and click the Calling tab.

3

Go to the Between-User Permissions section and then choose Push to Talk.

4

Choose the connection type:

  • One-way—the users you add to the Allowed users list can chat with this person but only in one direction. The person you enable push-to-talk for can’t respond to the people in the Allowed users list.
  • Two-way—the users you add to the Allowed users list can have a two-way conversation. The person you enable push-to-talk for can respond to the people in the Allowed users list.
5

Choose the access type:

  • Allowed users—Choose this option to create a list of allowed users who can chat with this person.

  • Blocked users—Choose this option to create a list of blocked users who can't contact this person.

6

From the drop-down, choose your Allowed or Blocked users list and then click Save.

Let people in the allowed list know that they can use their desk phone to communicate with users that have push-to-talk enabled. They can press *50 and then enter the extension of the person they want to use push-to-talk with.

Configure push-to-talk for workspaces

Before you begin

Ensure workspaces have a professional license assigned. To find out more about the features that are available with workspace licenses, see Features available by license type for Webex Calling.
1

Sign in to Control Hub, and go to Management > Workspaces.

2

Select a workspace and click Calling.

3

Go to the Workspace Permissions section and then choose Push-to-talk.

4

Choose the connection type:

  • One-way—the users and workspaces you add to the Allowed users and workspaces list can chat with this person but only in one direction. The person you enable push-to-talk for can’t respond to the people in the Allowed users and workspaces list.
  • Two-way—the users and workspaces you add to the Allowed users and workspaces list can have a two-way conversation. The person you enable push-to-talk for can respond to the people in the Allowed users and workspaces list.
5

Choose the access type:

  • Allowed workspaces—Choose this option to create a list of allowed user who can chat with this workspace.

  • Blocked workspaces—Choose this option to create a list of workspaces that can't contact this workspace.

6

From the drop-down, choose your Allowed or Blocked workspaces and then click Save.

Let people in the allowed list know that they can use their desk phone to communicate with users that have push-to-talk enabled. They can press *50 and then enter the extension of the user or workspace they want to use push-to-talk with.


 

If you're a location administration, you can add only the users and workspaces pertaining to your assigned locations to the allowed or blocked users and workspaces list.