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    • Product:
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      Webex Events
      Webex Meetings
      Webex Support
      Webex Training
    • Operating System:
    • Mac, Windows Desktop

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      Windows Desktop
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    • WBS33, WBS39, WBS40

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    • Administrator, Customer, User

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      Customer
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    • Product:
    • Webex Events, Webex Meetings, Webex Support, Webex Training
      Webex Events
      Webex Meetings
      Webex Support
      Webex Training
    • Operating System:
    • Mac, Windows Desktop
      Mac
      Windows Desktop
    • Release:
    • WBS33, WBS39, WBS40
      WBS33
      WBS39
      WBS40
    • For
    • Administrator, Customer, User
      Administrator
      Customer
      User

Support for Cisco Webex Meetings

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Jun 18, 2020 | view(s) | people thought this was helpful

Cisco Webex Meetings Productivity Tools and Desktop App Support

Use this article to determine the supported browsers, operating systems, email application versions, and virtual machine environments supported by Webex Meetings desktop app and Productivity Tools.

The Webex Meetings desktop app only supports WBS33.6 sites and later.

Webex Meetings Desktop App

Webex Site Version

WBS33.6

WBS33.6 to WBS39.5

WBS39.5

WBS33.6 to WBS39.7.x

WBS39.7.x

WBS33.6 to WBS39.7.x

WBS39.8 to Latest

WBS33.6 to Latest

Windows OS Support

Webex Meetings Desktop Application

Windows 7

Windows 8

Windows 8.1

Windows 10

WBS33.6

Yes

Yes

Yes

Yes

WBS39.5

Yes

Yes

Yes

Yes

WBS39.10

Yes

Yes

Yes

Yes

Mac OS Support

Webex Meetings Desktop App

Mac OS 10.11

Mac OS 10.12

Mac OS 10.13

Mac OS 10.14

Mac OS 10.15

WBS33.6

Yes

Yes

Yes

Yes

No

WBS39.5

Yes

Yes

Yes

Yes

Yes (WBS39.5.13 and above, WBS39.6.x not included)

WBS39.7

Yes

Yes

Yes

Yes

Yes (WBS39.7.7 and above)

WBS39.10

Yes

Yes

Yes

Yes

Yes

Cisco Productivity Tools Support

Microsoft Outlook Support (Windows)

Microsoft Outlook Version/ Microsoft Exchange Server Version

Windows 7 SP1

Windows 8

Windows 8.1

Windows 10

Microsoft Outlook 2013 and later / Microsoft Exchange 2013 (Includes Office 365 hosted)

Yes

Yes

Yes

Yes

Microsoft Outlook 2013 and later / Microsoft Exchange 2010 SP3 (Includes Office 365 hosted)

Yes

Yes

Yes

Yes

Microsoft Outlook 2013 and latest / Microsoft Exchange 2016 (Includes Office 365 hosted)

Yes

Yes

Yes

Yes

Microsoft Outlook 2016 / Microsoft Exchange 2010 SP3 (Includes Office 365 hosted)

Yes

Yes

Yes

Yes

Microsoft Outlook 2016 / Microsoft Exchange 2013 (Includes Office 365 hosted)

Yes

Yes

Yes

Yes

Microsoft Outlook 2016/ Microsoft Exchange 2016 (Includes Office 365 hosted)

Yes

Yes

Yes

Yes

Microsoft Outlook 2019/ Microsoft Exchange 2019 (Includes Office 365 hosted)

Yes

Yes

Yes

Yes

Microsoft Outlook Support (Mac)

Microsoft Outlook Version/ Microsoft Exchange Server Version

Mac OS 10.9 to 10.15

Microsoft Outlook 2013 and later / Microsoft Exchange 2013 (Includes Office 365 hosted)

No

Microsoft Outlook 2013 and later / Microsoft Exchange 2010 SP3 (Includes Office 365 hosted)

No

Microsoft Outlook 2013 and latest / Microsoft Exchange 2016 (Includes Office 365 hosted)

No

Microsoft Outlook 2016 / Microsoft Exchange 2010 SP3 (Includes Office 365 hosted)

Yes

Microsoft Outlook 2016 / Microsoft Exchange 2013 (Includes Office 365 hosted)

Yes

Microsoft Outlook 2016/ Microsoft Exchange 2016 (Includes Office 365 hosted)

Yes

Microsoft Outlook 2019/ Microsoft Exchange 2019 (Includes Office 365 hosted)

Yes

Microsoft Outlook 2016 Support (Mac)

Microsoft Outlook 2016 for Mac version

Webex Meetings desktop app (Productivity Tools included)

WBS39 Productivity Tools

Earlier than 16.23 + All supported Exchange versions

WBS33.6 to WBS39.9

WBS39.10

16.23 to 16.31 + All supported Exchange versions

WBS39.5.1 to WBS39.9


 

Microsoft Office 365 users must receive authorization from site administrators.

WBS39.10


 

Microsoft Office 365 users must receive authorization from site administrators.

16.32 and later + All supported Exchange versions

WBS 39.5.1 to WBS39.9


 

Microsoft Office 365 users must receive authorization from site administrators.

"New Microsoft Outlook" is disabled.

WBS39.10


 

Microsoft Office 365 users must receive authorization from site administrators.

"New Microsoft Outlook" is disabled.

IBM Lotus Notes Support

IBM Lotus Notes Version/Domino Server Version

Windows 7

Windows 8

Windows 8.1

Windows 10

IBM Lotus Notes 8.5.X (32 bit, In Notes)/Domino Server 8.5, 8.5.1, 8.5.2, 8.5.3

Yes

Yes

Yes

Yes

IBM Lotus Notes 9.0.X (32 bit)/Domino Server 9.0

Yes

Yes

Yes

Yes

HCL Lotus Notes 10.X and above

No

No

No

No

Instant Messenger Support (32-bit versions only)

Instant Messenger Name and Version

Windows 7

Windows 8/ Windows 8.1

Windows 10

Microsoft Skype for Business (Office 365)

Yes

Yes

Yes

Microsoft Skype for Business (2016)

Yes

Yes

Yes

IBM Lotus Sametime 8.5.1, 8.5.2, 9.0 (embedded in Lotus Notes)

Yes

Yes

Yes

Microsoft Office Support

Microsoft Office Version Microsoft Office Version

Windows 7

Windows 8

Windows 8.1

Windows 10

Microsoft Office 2013

Yes

Yes

Yes

Yes

Microsoft Office 2016

Yes

Yes

Yes

Yes

Webex Integration with Internet Explorer and Firefox

Browser Name and Version

Windows 7

Windows 8

Windows 8.1

Windows 10

Microsoft Internet Explorer 9.0

Yes

No

No

No

Microsoft Internet Explorer 10.0

No

Yes

Yes

No

Microsoft Internet Explorer 11.0

No

Yes

Yes

Yes

Single Sign-On Browser Support (Windows)

Microsoft Internet Explorer Version Windows 7 Windows 8 Windows 8.1

Windows 10

Microsoft Internet Explorer 10.0

Yes

Yes

Yes

No

Microsoft Internet Explorer 11.0

Yes

Yes

Yes

Yes

Chrome

Yes

Yes

Yes

Yes

Single Sign-On Browser Support (Mac)

Safari Version

Mac OS 10.11

Mac OS 10.12

Mac OS 10.13

Mac OS 10.14

Mac OS 10.15

Safari 9.x latest

Yes

Yes

Yes

Yes

Yes

Safari 10.x latest

No

Yes

Yes

Yes

Yes

Safari 11.x latest

No

No

Yes

Yes

Yes

Safari 12.x latest

No

No

No

Yes

Yes

Safari 13.x latest

No

No

No

No

Yes

Active Directory Federation Services 2.0 Single Sign-On Support (Mac)

Safari Version

Mac OS 10.11

Mac OS 10.12

Mac OS 10.13

Mac OS 10.14

Mac OS 10.15

Safari 9.x latest

Yes

Yes

Yes

Yes

Yes

Safari 10.x latest

No

Yes

Yes

Yes

Yes

Safari 11.x latest

No

No

Yes

Yes

Yes

Safari 12.x latest

No

No

No

Yes

Yes

Safari 13.x latest

No

No

No

No

Yes

Citrix Support

Citrix Version

Integration to Microsoft Outlook 2013 and 2016

Integration to Lotus Notes 8.5.3

Citrix XenApp Share 7.6

Yes (WBS31.8 and higher)

No

Citrix XenApp Share 7.12

Yes (WBS31.11 and higher)

No

Citrix XenDesktop 5.6, 7.6

Yes

Yes
Product:Webex Events, Webex Meetings, Webex Support, Webex Training
Activities:Administration
Operating System:Mac, Windows Desktop
Release:WBS33, WBS39, WBS40
Water Mark
    • Product:
    • Webex Events, Webex Meetings, Webex Support, Webex TrainingWebex Events, Webex Meetings, Webex Support, Webex Training
    • Operating System:
    • Mac, Windows DesktopMac, Windows Desktop
    • Release:
    • WBS33, WBS39, WBS40WBS33, WBS39, WBS40
Jun 18, 2020| view(s) | people thought this was helpful

Webex Audio Support

Webex Audio Supported Platforms and Services

Webex Audio (hybrid audio) provides flexibility for attendees to join an audio conference using their computer (VoIP) or a phone. There are no meeting-level options to enable or disable this feature; it's available when Webex Audio is available within a Webex meeting.

Features such as muting and unmuting, icons, and active-talker notifications operate identically for attendees. Attendees may transition at any time from using their computer to phone or phone to computer. Attendee status and the mode that they're using to connect to the conference can be seen in the Participant list.

Webex Audio (hybrid audio) is supported on the following services and platforms:

Support for Webex Audio (Hybrid Audio)

Windows

Mac OS X

Linux and Solaris

iOS

Android

Webex Meetings

√

√

√

√

√

Webex Training

√

√

√

√

√

Webex Events

√

√

√

√

Webex Support

Webex Audio Feature Support

Feature

Description

Webex Meetings

Webex Events

Webex Training

Webex Support

Webex Teleconference

Audio options are integrated into online sessions:

  • Call in- Webex provides a toll or toll-free phone number to call when joining a session (global numbers are also available)

  • Call back- When a user joins a session, enter a phone number to be called by Webex

√

√

√

√

Audio broadcast

One-way audio, for meetings where attendees only listen. A host speaks by using a microphone connected to their computer.

√

Integrated Voice-over-IP (VoIP) Audio

Instead of using a telephone, use a computer to send the audio over the Internet.

√

√

√

√

Personal Conferencing

Personal Conferencing allows users to start an audio conference and then optionally expand the meeting to include an online meeting, including video conferencing.

A Personal Conferencing account can have up to three sets of access numbers (host and attendee access codes). To sign up for a Personal Conferencing account, go to the My Webex tab and select Personal Conferencing.

√

Other Teleconference Service

Use a third-party teleconference service.

√

√

√

√

Webex Audio Feature Comparisons

Feature

Description

Audio Broadcast (Events Only)

Webex Audio

Integrated VoIP (VoIP Only)

Personal Conferencing

Conference size

How many attendees can attend a session

3000 for Webex Events that support 3000 attendees

1000 for Webex Events that support 1000 attendees

Up to 1000 on telephone and up to 2000 on Webex VoIP for Webex Events that support 3000 attendees

Up to 1000 on telephone or up to 1000 on Webex VoIP for Webex Events that support 1000 attendees

1000 for Webex Meetings

3000 for Webex Events that support 3000 attendees

1000 for Webex Events that support 1000 attendees

1000 for Webex Training

500 attendees

Multiple speakers

How many active speakers there can be in the conference

Only hosts, presenters and panelists can speak

No limitations

No limitations

No limitations

Entry and exit tones

Webex can play a sound when attendees join and leave the session


 

When using the Webex Audio option, if the Announce Name feature is selected, those joining using the Use computer for audio option don't get the option to record and announce their name.

No

Yes

No

Yes

Mute on entry

Automatically mute attendee microphones when they enter the session

N/A

Yes

Yes

No

Automatically start the audio conference

Start the audio when an attendee joins the session; If the host hasn't joined, attendees hear a recorded message that informs them that the host isn't present

Yes

Optional

No

Optional

Save default settings

Save default audio settings in the My Webex profile to make it easier to start and schedule sessions with preferred settings

Yes

Yes

Yes

Yes

Reports

Run reports that show Webex Audio usage

Yes

Yes

Yes

Yes

TCP/UDP support

Webex supports UDP and TCP protocols

Yes

N/A

Yes

N/A

Support for Webex Audio (hybrid audio) meeting

Webex Audio (hybrid audio) meeting where attendees have the flexibility to join a conference through telephone or desktop-based VoIP.

Yes

Yes

No

N/A
Product:Webex Events, Webex Meetings, Webex Support, Webex Training
Activities:Administration, Calls, Team Collaboration, Video Conferencing
Operating System:Android, iOS, Mac, Windows Desktop
Release:WBS33, WBS39, WBS40
Water Mark
    • Product:
    • Webex Events, Webex Meetings, Webex Support, Webex TrainingWebex Events, Webex Meetings, Webex Support, Webex Training
    • Operating System:
    • Mac, Windows DesktopMac, Windows Desktop
    • Release:
    • WBS33, WBS39, WBS40WBS33, WBS39, WBS40
Jun 18, 2020| view(s) | people thought this was helpful

Webex Video Support

Video Requirements

Webex video works with any computer that complies with the standard Webex Meetings, Webex Training, or Webex Support requirements. To be able to reach the video resolution of 360p, PCs must meet the following minimum requirements:

To be able to send or receive high-definition video (720p), PCs must meet the following minimum requirements:

  • CPU—Windows platform must meet one of the following specifications:

    The physical core is a quad-core processor. (Recommended)

    Both the physical and virtual processors are dual core CPUs with a frequency of 1.6Ghz or greater. (Minimum)

    The physical core is a dual-core CPU and the virtual core is a single-core CPU, both with a frequency of 2.8Ghz or greater. (Minimum)

  • CPU—Mac platform must meet one of the following specifications:

    The physical core is a quad-core processor. (Recommended)

    Both the physical and virtual processors are dual core CPUs with a frequency of 1.2Ghz or greater. (Minimum)

    The physical core is a dual-core CPU and the virtual core is a single-core CPU, both with a frequency of 2.4Ghz or greater. (Minimum)

  • RAM: 1 GB RAM

    We recommend 2–4 GB.

  • Camera: a high-definition video supported USB-based web camera, see High-Definition Video Supported Cameras.

Some client GPUs can help with video decoding processing. The following GPU chipsets are capable:

  • Windows(DXVA):

    • NVIDIA GeForce 9800GT

    • NVIDIA GeForce GT 430

    • NVIDIA GeForce GTS 450

    • NVIDIA GeForce GTX 275

    • NVIDIA GeForce GTX460

    • NVIDIA GeForce GTX560

    • NVIDIA GeForce GTX560Ti

    • NVIDIA GeForce GT520

    • ATI Radeon HD 6950

  • Mac OS X(VDA):

    • NVIDIA GeForce9400M

    • NVIDIA GeForce320M

    • NVIDIA GeForce330M

Video Feature Support

Feature

Description

Webex Meetings

Webex Events

Webex Training

Webex Support

Up to high-definition resolution (720p)

Video resolution can go up to high-definition 720p resolution (1280x720).

Yes

Yes

Yes

No

Up to high-quality resolution (360p)

Video resolution can go up to high-quality 360p resolution (640x360).

Yes

Yes

Yes

Yes

Full-screen video view

Full-screen video view with high-definition or high-quality video display (depending on monitor size) and five video thumbnails.

Yes

Yes

Yes

Yes (but does not include video thumbnails)

Expanded full-screen video view

Expand the active speaker to the whole screen, which also allows high-definition video to be received.

Yes

Yes

Yes

No

Active speaker video display in full-screen sharing view

Floating active speaker video display when sharing in full-screen view.

Yes

Yes

Yes

In full-screen view, the CSR views video in a separate panel; the customer views video in an embedded area of the customer console.

Video self-view in full-screen sharing view

View self-view video in the main video display when sharing in full-screen view. Start or stop sending video from the self-view video window.

Yes

Yes

Yes

No

Active speaker switching

Automatic video switching to the loudest active speaker.

Yes

Yes

Yes

No

Video thumbnails

Video-based participant list with video thumbnails.

Yes

Yes

Yes

No

Auto-adjust Video

Automatic configuration of participants' video quality according to available network bandwidth.

Yes

Yes

Yes

Yes

Camera hot plug-in

Attendees can connect and switch web cams while in a meeting.

Yes

Yes

Yes

Yes

Lock video

Presenter can determine whose video will be displayed to all participants.

Yes

Yes

Yes

No

High-definition video decode offloading to GPU

Supported GPU chipsets can offload decode processing from the host CPU.

Yes

Yes

No

No

High-Quality Video-Supported Cameras

Most PC-compatible cameras should work with Webex. The following cameras were tested by Webex for high-quality video:

  • Cisco Precision HD

  • Cisco VT Camera II

  • Cisco VT Camera III

  • Logitech HD Pro Webcam C910

  • Logitech HD Webcam C920

  • Logitech QuickCam C905

  • Logitech QuickCam Orbit AF

  • Logitech QuickCam Pro 9000

  • Logitech QuickCam S7500

  • Microsoft LifeCam Cinema

  • Microsoft LifeCam HD

  • Microsoft LifeCam NX-6000

  • Microsoft LifeCam VX-1000

  • Microsoft LifeCam VX-3000

  • Microsoft LifeCam VX-6000

High-Definition Video-Supported Cameras

The following cameras were tested by Webex for high-definition video:

  • Logitech HD Webcam C310

  • Logitech HD Webcam C500

  • Logitech HD Webcam C510

  • Logitech HD Webcam C905/B905

  • Logitech HD Pro Webcam C910/B910

  • Logitech HD Webcam C920

  • Microsoft LifeCam HD-5000/HD-5001

  • Microsoft LifeCam HD-6000

  • Microsoft LifeCam Cinema

  • Microsoft LifeCam Studio

  • Cisco Precision HD

  • Cisco VT Camera III

  • Apple iSight HD

Product:Webex Events, Webex Meetings, Webex Support, Webex Training
Activities:Video Conferencing
Operating System:Mac, Windows Desktop
Release:WBS33, WBS39, WBS40

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