Prerequisites

You must ensure the following:

• Cisco Unified Communications Manager IM and Presence Service (IM and Presence Service) is fully operational.

  Ensure that automatic presence authorization is enabled.

  For more information, see Configuration and Administration of the IM and Presence Service, Release 12.5(1)SU2

• SIP is configured in your IM and Presence deployment. SIP messaging or presence is currently functional between Jabber and the SIP federated domain.

  For more information, see Interdomain Federation Guide for the IM and Presence Service, Release 12.5(1)

• Hybrid Message service is enabled and activated for users.

  For more information, see http://www.cisco.com/go/hybrid-services-message

• (Optional) To ensure that messages are saved when users are offline, ensure that offline instant messaging is enabled in the IM and Presence Service and in your Skype for Business server.

• (Optional) If you block external communication, you must add the SIP federated domains to the allowed list. For more information, see Block External Users in Webex Spaces for Your Organization.

Things to Keep in Mind

• You can only send plain text in spaces.

• Only spaces with two people is supported.

• When a Skype for Business user adds a Webex app user, the Skype for Business user won't see any status.

The following shows the status users see in Jabber and Skype for Business when there is a status change in Webex.

The following shows the status users see in Webex and Skype for Business when there is a status change in Jabber.

The following shows the status users see in Webex and Jabber when there is a status change in Skype for Business.