When you configure your enterprise content management settings in Control Hub, your users can access content from your enterprise content management platform directly in Webex Teams.

By default, local files and screen captures that your users share in the Webex Teams app are stored in Webex Teams native storage. When you purchase Pro Pack for Cisco Webex Control Hub, you can disable this option to prevent users from uploading local files in Webex Teams and the content is no longer stored in Webex Teams native storage. You can also disable the screen capture option in the Webex Teams app and the screen capture content are not stored in Webex Teams native storage.

Whiteboards and annotations are always stored in Webex Teams native storage.

We support the following enterprise content management platforms:

  • Microsoft—OneDrive, SharePoint Online

    You can allow your users' access to content in your enterprise content management platform.

    You can optionally choose a specific Azure Active Directory (AD) tenant, and your users can only use a work or school account from this specified Azure AD tenant when they sign in to your content management platform.

    For more detailed information on Azure Active Directory (AD) tenant, see https://docs.microsoft.com/en-us/azure/active-directory/develop/active-directory-v2-protocols#endpoints

  • Box

    You can allow your users' access to content in your enterprise content management platform.

Access Considerations

The following are access requirements to consider for users accessing your enterprise content management platform:

  • Access outside of your corporate network

    When your Azure AD tenant administrator configures conditional access by only allowing users to access content on their corporate network or to connect to the corporate network over VPN, users get the following error message: Your sign in was successful but does not meet the criteria to access this resource.

    For more information, see https://docs.microsoft.com/en-us/azure/active-directory/conditional-access/.

  • Proxy Support for Enterprise Content Management

    When you use a proxy to connect to Webex Teams, you must contact our Customer Support to enable proxy support for enterprise content management for your organization.

  • Permissions for third-party applications

    • Permissions for Microsoft—OneDrive, SharePoint Online

      By default, Azure AD tenants are configured to allow users to provide consent to third-party multi-tenant applications. However, if your tenant administrator chooses to restrict consent, then an end user can't sign into their Azure AD account in Webex Teams and they receive the following error message:

      This consent doesn't authorize Webex Teams to access anyone's data explicitly. Webex Teams requests delegated permission on behalf of the signed-in user.

      Choose one of the following ways to provide administrator consent:

      • In a browser, you can enter: https://login.microsoftonline.com/common/adminconsent?client_id=40830e92-8323-4b43-abd5-ca6b81d39b75&state=12345&redirect_uri=https%3A%2F%2Fbinaries.webex.com%2Fstatic-content-pipeline%2Fenterprise-content-management%2Fproduction%2Fmicrosoft%2Fwxt-ecm.html

        For more information, see Permissions and Consent in the Azure Active Directory v2.0 Endpoint

        When permission is granted, your browser's URL field displays:


      • Manually add Webex Teams Enterprise Content Management under Enterprise Applications on https://portal.azure.com/

        • Application (client) ID40830e92-8323-4b43-abd5-ca6b81d39b75

        • Name—Webex Teams Enterprise Content Management

    • Permissions for Box

      If users get an error message that the application is Disabled by Administrator, the organizations Box administrator must enable the application in the Box administrator console. For more information, see Box Community - Disabled by Administrator: Cannot Use Application.

      • Application IDedlb17wq7wf72rokk81e6lz2wt2pay8k

      • Name—WebexTeamsBox

Configure Your Enterprise Content Management Platform in Cisco Webex Control Hub

To use your enterprise content management platform, you must configure settings in Control Hub and assign access to all users or to specific users. For more information, see Configure Enterprise Content Management Settings in Cisco Webex Control Hub.

Limitations for Enterprise Content Management in Cisco Webex Teams

You can review the limitations to consider when using your enterprise content management platform in Webex Teams. For more information, see Limitations for Enterprise Content Management in Cisco Webex Teams.