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Everyone is open to having the line status on their phone monitored, by default. If a user wants to prevent a specific person from monitoring their line status, you, as an administrator, can configure the user's privacy settings and determine how they can be reached by an Auto Attendant. For example, an executive may want their administrative assistant to see when they're on the phone but not another executive.
Enable privacy for users
To enforce privacy for directed call pickup and barge-in, you can use the same user list as the one to restrict line status monitoring. Once you enable this option, only those authorized users in the user list can use the directed call pickup and barge-in options for a target user.
1 |
Sign in to Control Hub, and go to . |
2 |
Choose a user and click Calling. |
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Go to the Between-User Permissions section and then choose Privacy. |
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Choose the appropriate Auto Attendant Privacy settings for this user.
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Check the Enable Privacy check box. You can then decide whether to block everyone by not choosing a user from the drop down menu or choose a user who can monitor this user's line status. If you're a location administrator, only the users and workspaces pertaining to your assigned locations appear in the drop down menu. You can uncheck the Enable Privacy check box to allow everyone to monitor this workspace's line status. |
6 |
Click Save. |
Enable privacy for workspaces
Before you begin
1 |
Sign in to Control Hub, and go to . |
2 |
Choose a workspace and click Calling. |
3 |
Go to the Workspace Permissions section and then choose Privacy. |
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Choose the appropriate Auto Attendant Privacy settings for this workspace.
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Check the Enable Privacy check box to allow only selected users and workspaces to monitor this workspace's phone line status. You can then decide whether to block everyone by not choosing a user from the drop down menu or choose a user who can monitor this workspace's line status. If you're a location administrator, only the users and workspaces pertaining to your assigned locations appear in the drop down menu. You can uncheck the Enable Privacy check box to allow everyone to monitor this workspace's line status. |
6 |
Click Save. |