Calls on Webex

Anyone with a Webex account (on desktop, mobile, or web) can call anyone else with a Webex account. It doesn't matter whether they're part of the same organization or what type of calling service they're set up with.

You don't need to use their phone number; you just need to be connected to them in the app to call or answer calls from someone with a Webex account. In-call options include: adding guests to the call, sharing your whiteboard, and sharing your screen.

After reviewing the final marketing plan shared in a direct message with a vendor, for example, you can call the vendor immediately to let them know about the last-minute logo change.

You can also manually enter a video address (SIP address) in the search bar if you want to call a non-Webex user with an address or dial into a meeting bridge (such as username@example.webex.com.)

Call Phone Numbers within Your Organization

Your administrator might set up your account so that you can call someone in your organization (work or mobile number) and answer their calls too. Click your manager’s phone number and have a face-to-face call right over Webex to let them know about the success of your marketing plan.

With this setup, you get access to more calling features (on desktop and mobile), depending on which calling option your organization chooses. To figure out which calling service you've been set up with, see Find Out What Calling Service You Have.

Call Anyone with a Phone Number

If your organization is using Unified CM or Webex Calling, you can also call anyone with a phone number or answer calls from anyone calling your work number. When you make these types of calls, it's just like making a regular phone call from any other phone. When it's time to make reservations for your team's celebration lunch, you can call the restaurant right from Webex too. Just go to Calls and enter the phone number.

If you're not set up with Unified CM, Webex Calling, or calling hosted by a service provider, you won't see a dial pad.

Your Call Settings

You can access your call settings right from Webex. When you click the Self Care Portal link from the app, you're brought to a different portal, depending on what calling service you've been set up with:

• Unified CM—You're brought to the Unified CM Self Care Portal. Check out the latest User Guide to find out what you can do with your phones, how to set up your voicemail, how you can update your status, and more.

• Webex Calling—You're brought to Cisco Webex Settings where you can then select Webex Calling to get to the Calling User Portal.

• Calling hosted by a Service Provider—You're brought to a call settings window managed by your Service Provider. From there, you can access settings that your administrator has assigned to you.