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Configure Voicemail Playback-Webex for BroadWorks
Feedback?Configure Media Server to support voicemail playback using MP3 or WAV file formats, with specific CLI commands for format settings.
Voicemail Playback
For voicemail, make sure that you configure the Media Server to use one of the following codes:
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mp3
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wav—WAV files are supported in the following formats: PCM (supported on all platforms) and DVI-ADPCM (not supported on Android
If you are using wav files, run the following CLI commands to confiugre the application server and media server:
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AS_CLI/Service/VoiceMsg>set vmRecordingAudioFileFormat WAV -
MS_CLI/Applications/MediaStreaming/Services/IVR> set sendmail8kHzWavFileDefaultFormat ulaw
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