I get Audio-Only or 360p video quality in Cisco Webex Video Platform sessions joined from a Polycom Endpoint
I get audio-only in Cisco Webex Video Platform meetings joined from a Polycom endpoint.
I cannot see meeting content or shared video in a Cisco Webex Video Platform session connected from a Polycom endpoint.
I get 360p video in Cisco Webex Video Platform meetings when connected from a polycom endpoint.
Note: CMR Cloud has been renamed to Cisco Webex Video Platform. Some links and text may still refer to CMR Cloud, but information should still apply to the renamed service.
Users joining from a Polycom endpoint with firmware v3.1.4 or lower may experience 360p video quality if you do the following:
- Join as the host
- Join before host
It is recommended to join from a Polycom endpoint after the meeting has begun. Upgrading your Polycom endpoint to version 3.1.6 or later should resolve this.
- Users joining a Cisco Webex Video Platform session from a Polycom endpoint may only be connected to the audio conference and not the web meeting.
- It was found that Polycom firmware v.3.1.5 is experiencing this problem. It is recommended to upgrade to Polycom's version 3.1.6 or latest to resolve this issue.
- Once your Polycom firmware version is upgraded, please try joining the meeting again.