Problems Rendering Whiteboards in Cisco Webex Teams for Windows

Problems rendering whiteboards in Cisco Webex Teams for Windows

Whiteboards are displaying blank in Cisco Webex Teams on Windows PCs

I can't open or edit whiteboards in Cisco Webex Teams on Windows

Troubleshooting whiteboard issues in Cisco Webex Teams on Windows

Whiteboards Not Displaying Properly in Cisco Webex Teams for Windows

We’ve learned that some people using the Cisco Webex Teams for Windows are having problems viewing their whiteboard content in the app. Rather than seeing the whiteboard content, you might see blank space instead. You’ll also see a message that says: “A WebGL context could not be setup using this browser.”

Cause: Windows graphics drivers may be out of date.

Solution: Update graphics display drivers to the latest version available from the manufacturer's support site.

For help with updating the display drivers, please refer to Whiteboard_Issues_Windows.docx.

Cisco Webex Teams Windows Whiteboarding requires OpenGL 2.1., users can expect the following error if the correct version is not installed:

User-added image
Note: You may see error messages with the Webex Teams Client name.

Drivers that support this version can be downloaded from the following Windows driver websites:
(see link https://www.khronos.org/opengl/wiki/Getting_Started#Windows)
 

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