End a Meeting that is Stuck Running on the Meeting Server
End a meeting that is stuck running on the meeting server
I get an error there is already a meeting in progress when I try to start my meeting.
I can't end my meeting and it is still running on the meeting server.
I'm unable to end my meeting, session or event.
I can't end my meeting from the Webex site.
Solution:
If you have ended a previous meeting, you may encounter a problem where it is still running on the meeting server, and you cannot find a way to end it.
If you are the host of the meeting, contact technical support to have your meeting ended on the server. For help, see: WBX162 - How Do I Contact Webex Customer Services or Technical Support?
Information you need to provide when contacting support:
- Email request from the Host / Partner Support / Cisco Webex Meetings Site Admin / Customer Success Manager (CSM)
- Original meeting URL if available (Example: cisco.webex.com)
- Topic
- Meeting or session number
- Date and Time of session
