End a Meeting that is Stuck Running on the Meeting Server

End a meeting that is stuck running on the meeting server

I get an error there is already a meeting in progress when I try to start my meeting.

I can't end my meeting and it is still running on the meeting server.

I'm unable to end my meeting, session or event.

I can't end my meeting from the Webex site.

Solution:

If you have ended a previous meeting, you may encounter a problem where it is still running on the meeting server, and you cannot find a way to end it.

If you are the host of the meeting, contact technical support to have your meeting ended on the server. For help, see: WBX162 - How Do I Contact Webex Customer Services or Technical Support?

Information you need to provide when contacting support:

Email request from the Host / Partner Support / Cisco Webex Meetings Site Admin / Customer Success Manager (CSM)
Original meeting URL if available (Example: cisco.webex.com)
Topic
Meeting or session number
Date and Time of session

Set up your org, users, apps, and devices

Configure services for users

End a meeting that is stuck running on the meeting server

I get an error there is already a meeting in progress when I try to start my meeting.

I can't end my meeting and it is still running on the meeting server.

I'm unable to end my meeting, session or event.

I can't end my meeting from the Webex site.