If you're set up with Webex Calling or your calling is hosted by a service provider, and you decline a call on one device, the call may continue to ring on your other devices. The call will eventually be sent to your voicemail, if you have voicemail set up.

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When you get an incoming call notification, choose the option that best suits you at the time:

  • Answer—you’re ready to answer the call. When you answer a call from another person who is using Webex App, the call starts with your video on.
  • Decline—you don't want to take the call.
  • Message—send a message instead of taking the call.
  • Hold meeting & answer—you're in a Webex scheduled meeting, a Personal Room meeting, or a meeting associated with a space but want to take the call. Your video and audio are paused in the meeting until you're finished with your call. Your name remains in the Participants list and you continue to see any content that's being shared in the meeting.

If you're connected to a Cisco headset, you can also answer or decline the call from the headset. For more information, see Make and Answer Calls using the Cisco Headset 730 or Use Your Cisco Headset 500 Series.

If you're set up with Unified CM and you answer the call on your desk phone with video support, you can see the person's screen share on your phone. If your phone doesn't support video, you can see the shared screen on your desktop app.

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Tap Accept when you’re ready to answer the call or Decline if you're not.

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If your device is locked, swipe right from the lock screen to answer the call.


 

If you're in China, tap the incoming call notification and unlock your screen. Then, you can see who's calling you. Tap Accept to answer the call.

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When you answer a call, your earpiece is used for audio. To switch to your speaker, tap and then make your selection.

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To answer every call using your speaker, tap your profile picture, select Settings > Audio and then turn on Answer calls with speaker on.

When you answer a Webex App call you'll have the option of answering the call with video or with audio only. If your screen is locked, unlock the screen before you answer the call.

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Tap to answer the call with video, or tap to answer the call with audio only.

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Tap if you want to decline the call.


 

When you answer a call, your earpiece is used for audio. To switch to your speaker, tap and then make your selection.

If you want to answer every call using your speaker, tap your profile picture, select Settings > Audio and then turn on Answer calls with speaker on.
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Click when you’re ready to answer the call, or to decline the call.