Dubber account creation is automatic for users.

All Webex Calling customers have access to the Dubber Go - free subscription. With Dubber Go, users get convenience call recording. Paid subscriptions are available, offering more options like compliance call recording, unlimited retention, AI analysis, and administrator access.

  • Dubber Go is available to all users and gives access to unlimited recordings. Each recording is stored for 30 days. Only users can access and manage their recordings from their Dubber portal.

  • Standard and AI licenses require a contractual agreement with Dubber. With the paid licenses, you have access to unlimited recordings, unlimited storage, and recordings can be accessed by the administrator. Go to https://www.dubber.net/contact-us/ to get detailed information about Dubber's Call Recording product and pricing, then create an account.

You can migrate users from a free to a paid subscription or from a paid to a free subscription at any time. To do so, identify the number of users you need to migrate and contact your partner.


When migrating from a free to a paid subscription, automatic deletion stops and unlimited retention begins. When migrating from a paid to a free subscription, unlimited retention ends and recordings are deleted after 30 days.

Before you begin

Ensure the following requirements are met:

  • Your partner has enabled this service for your organization, allowing you to turn it on and configure it for certain users.

  • Users have Professional or Basic Webex Calling user licenses assigned.

  • Consult your legal department regarding regulatory requirements about recording calls.

1

From the customer view in https://admin.webex.com, go to Users and then select a user.

2

Select Calling, scroll to Advanced Call Settings, and then turn on Call Recording.

Keep in mind that if you later turn off the Call Recording feature, the user's call recording settings get cleared, however any calls that were recorded prior to this change are still maintained on the Dubber platform.

3

An account in Dubber is automatically created for users.


 

After enabling call recording, in case the user is still having issues with recording calls you can contact Dubber support with the information available in Show call platform recording information section.

It can be found from the Users page by going to Calling > Advanced Call Settings > Call Recording > Show call platform recording information.

4

You can configure any of the following settings:

  • Never—This option is selected by default.
  • On Demand—Choose this option if you want to grant users control over when they can start and end recordings. You may also choose the pause and resume notification, if applicable.
  • Always—Choose this option if you want all incoming and outgoing calls recorded.
  • Always with pause/resume—Choose this option if you want to grant users control over when they can pause and resume recordings.
  • Play recording start/stop announcement—Choose this option if you want a standard announcement played at the beginning of all incoming and outgoing calls notifying all parties that the call is being recorded. You may require an announcement to comply with the legal requirements in your area.

     

    This announcement is not included in the recording of the call.

  • Pause and Resume Notification— Choose this option if you would like to receive pause and resume notifications. You can choose a beep option or an announcement option that will play the following:
    • Pause— will play an announcement indicating that it has been paused successfully.

    • Resume— will play an announcement indicating that it has been resumed successfully.

  • Record voice messaging—Choose this option if you also want to record voicemail messages sent and received. If storage space is a concern, you may not want to select this option.
  • Repeat tone every—By default, a tone is played every 20 seconds reminding all parties that the call is being recorded. You can change this to a value between 10 and 90 seconds.
5

Click Save.

Users will see an icon on their Multiplatform phone and the Webex app showing that a call is being recorded. Users may have the option to pause the recording, if you enable that setting for them.

When a call is being recorded, dual streams are sent to Dubber.

What to do next

If an issue arises for users, from the Dubber dashboard, click the People tab, choose the appropriate External Identifier (as identified above in Control Hub), select dub.points. Make sure the following information is correct:

  • Product—Choose your product.

  • External Type—Enter BroadWorks.

  • Service Provider—Copy and paste the corresponding value from Control Hub.

  • External Group—Copy and paste the corresponding value from Control Hub.

  • External Identifier—Copy and paste the corresponding value from Control Hub.

Then click Save Changes.

If additional support is needed, please contact Dubber Support.