Transfer a voicemail message to another phone extension
Sometimes you receive voicemail messages that are meant for another co-worker or would like for a colleague to listen to information left in a voicemail message. In these instances, it is easiest to simply transfer the voicemail to their extension instead of transcribing the information and calling or emailing your co-worker.
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Call your Voice Portal. |
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Enter your Mailbox ID, then the Pound Key. |
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Proceed to enter your passcode Your passcode is usually a six digit number followed by the pound (#) key. |
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The prompt for the voicemail menu options will begin. |
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Press 1 to listen to your current voice message. |
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Press 9 for additional options. |
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Press 2 to forward the current message. You will be asked to record an introduction prior to sending the message. Once finished, press the pound (#) key. This step is required, and are not able to proceed until you record an introduction. |
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Press 3 to forward to one or more destinations. |
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You are prompted to enter the extension/mailbox ID of the new recipient followed by the pound (#) key. |
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Your voice message is sent to the extension/mailbox ID previously entered. |
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Once finished, end the call or listen to additional voicemail menu options. |
